Tier 1 Advisor Resume Troy, MI - Hire IT People

OBJECTIVE:

To secure a position with a well - established organization with a stable environment that will lead to a lasting relationship in a highly motivating and challenging environment.
Obtaining a position will enable me use of my organizational skills, and ability to work well with people and utilize my potential to the fullest, to achieve the organization’s goal while achieving my personal goals.

TECHNICAL SKILLS:

Leadership and Excellent Customer Service Skills
Apple Certified
Windows Certified
Android Certified
Ability to navigate in the Windows Software Environment such as Active Directory etc.
Expert and Trained to support All Apple and Windows products and software software

PROFESSIONAL EXPERIENCE:

Tier 1 Advisor

Confidential, Troy, MI

Responsibilities:

Provide support and effectively resolve customer issues in a timely and effective matter via inbound calls
Use and navigate multiple systems to track, document and research case.
Offer additional products and services when appropriate, Selling Apple Care Plus Agreements

Tier 2 Senior Advisor/Supervisor

Confidential

Responsibilities:

Provide support and effectively resolve customer issues in a timely and effective matter via inbound calls
Use and navigate multiple systems to track, document and research case.
Offer additional products and services when appropriate, Selling Agreements
Account Security certified
Oversaw taking ownership of Tier 1 cases and resolving every issue the customers had.
Desktop support which included hardware to software or installing
Inventory

Help Desk Analyst

Confidential, Westland, MI

Responsibilities:

On-site and Remotely diagnosed PC errors provided technical support over the telephone or Internet
Troubleshoot software, hardware and network issues.
Trained end-users how to setup and use new technologies.
Configure and upgrade PC software and operating systems
Inventory information gathering
Loading OS images on both Mac and Pc
Desktop support which included hardware to software repairs or installing.

Google Agent

Confidential, Ann Arbor MI

Responsibilities:

Troubleshoot equipment and system problems for all customer inquiries providing excellent customer service and technical support
Enter data from customer exercising necessary retention efforts
Providing a positive, professional, empathetic and customer-focused service

Technical Support Representative

Confidential, Southfield, MI

Responsibilities:

Provide support and effectively resolve customer issues in a timely and effective matter via inbound calls
Use and navigate multiple systems to track, document and research case.
Offer additional products and services when appropriate, Selling Agreements

Attendant

Confidential, Westland, MI

Responsibilities:

Ensuring the safety of guests entering and exiting 4+ inflatable’s during events
Insuring all attendants are providing customer service
Assist in the unloading, assembly and tear down equipment

Receptionist

Confidential

Responsibilities:

Telephone and email Reception of customer request for information
Scheduling of Events, Coordinating multiple site events and extra event staff
Ensure all policies and procedure. Maintained records, Reports and Activity logs.