TECHNICAL SKILLS:

• Remedy ARS System
• Remedy AR 7.5.01, 7.6.04
• Remedy AR 7.1
• Remedy AR 6.3
• Remedy AR 5.01
• ITSM 7.5.01, 7.6.04
• ITSM7.x/Service Desk 7.03
• Remedy Helpdesk
• Change Management
• Incident/Problem Management
• Asset Management
• Service Level Management
• Service Request Management (SRM)
• CMDB 1.1 and 2.1, 7.5 patch 4
• Remedy performance tuning
• ARSPerl
• SQL Server Database
• Oracle Database
• Scripting (Unix shell, VB, SQL)
• JavaScripts
• UNIX (SunOS, HP - UX)
• Red Hat LINUX (v 3,v 4)
• Business Objects XI R2
• Crystal Reports (v6.0 - XI)

Operating Systems:  HP-UX, SunOS, Windows XP, Windows Vista, Windows 2003 server, MacOS, SAP

Software:  MS Office 2003, 2007, WinRunner, XRunner, Remedy ARS 6.x, 7.x, 7.5 Flashboards, Remedy Migrator, Telmon-Telalert, MS Project, NetCool, Spectrum 5.0, HP-OpenView, Primus, Toad, IIS, Apache Tomcat.

Languages:  C, C++, C Shell, Perl, ARSPerl, Java, HTML, DHTML, XML, JSP, ASP, Java scripts, VB scripts and XML

Databases: Oracle, Sybase, MS-SQL Server, MS Access

EXPERIENCE:

Confidential

Sr. Remedy Consultant

Responsibilities

• Currently testing the SRM 7.6.04 upgrade customization project for confidential, CT.
• Worked on about 300 different SRDs in all and made various changes.
• Built complex PDTs consuming different types of AOTs with backend mappings.
• Fixed several customization defects in SRM 7.6.03 customization project.
• Designed several new customizations in the SRM module specifically the custom question/answer method.
• Implemented 32 different currencies and related customizations to display appropriate currency conversion in AIF.
• Designed functionality that generates work orders only after all SRs in the Cart are either approved/rejected or cancelled.
• Designed a user friendly method of locating request, work order or task information about a specific Asset Tag.

Sr. Remedy Consultant

Responsibilities:

• Completed working on a SRM 7.6.01 customization project for confidential in Austin, TX.
• Very Familiar with Advanced Interface forms as well as standard forms and related process flow building.
• Built 24 new standard forms and 3 Advanced Interface forms in SRM 7.6.01.
• Currently working on a SRM7.6 customization project for Dell, Inc.
• Finished the ITSM, CMDB (7.5.01, patch #4) Rapid Results project at Honeywell for BMC Software.
• Completed the post-installation tasks of BMC Analytics for BSM and BMC Dashboards in QA environment.
• Conducted admin training workshops on configuring user access to BMC Analytics reports, and Dashboards.
• Completed configuration of Incident Management, Problem Management, Change Management and Service Request Management (Requester Console) applications.
• Customized Requester Console, Incident and Problem Investigation, Known Error and Work Info forms.
• Configured Email Notifications for Incident, Problem and Change Management applications.
• Customized Change Request to have CI relationship required for all changes before promoting it to Scheduled for Approval.
• Loaded ITSM foundation data using Data Management Tool.
• Configured SLAs in SLM module for Incident management application.
• Configured auto assignments rules for Incident and Problem Management based on the region.
• Conducted user training workshops for lead training personnel on Incident, and Problem Management modules.
• Configured Survey questions for survey notifications.
• Purged test data from Incident, Problem and Change management and related forms and reset nextid.

 Las Vegas

Sr. Lead Remedy Developer/Administrator (consultant)

Responsibilities:

• The first phase of the project was to review current Remedy AR 7.0 server and ITSM 6.0 application environments, fine tune Remedy server configuration for better performance. Fix defects in Lawson HR database integration, SMS integration with CMDB and Incident Management applications.
• Last part of phase 1 was to design join oracle views and develop daily, weekly, monthly velocity and Mean Time to Repair (MTTR), quarterly and other reports using Crystal Reports XI and schedule the reports on BOE XI R2 server to run and deliver them to the management staff by email.
• Second phase of the project was to upgrade to ARS 7.1 and ITSM 7. Responsible for gathering system and program specifications, designing, developing, implementing and maintaining of Remedy 7.1 servers and ITSM 7.x applications.
• Completed installation of JDK 1.5.0.16 and AR 7.1 server with Oracle 10g database UNIX server (SunOS) environment. Then installed JDK 1.5.0.16 and Mid-Tier web server with Apache Tomcat JSP engine on Window 2003 server.
• Installed ITSM 7.0.3 (Incident, Problem, SRM and Task Management) along with the foundation data load module and Remedy Knowledge Management 7.2. Installed SRM integration for Incident Management application. Integrated Remedy Knowledge Management with Incident Management.
• Installed CMDB 2.1, Service Desk 7.0.03 and Atrium Integration Engine (AIE 2.1) application with Online Help files.
• Configured foundation data, Operational, Product and Resolution categories.
• Configured SRM application templates, application object templates (AOTs) and service request definitions (SRDs) and Work Orders for desktop support and technical services (DBAs, system administrators, application administrators) teams.
• Migrated Helpdesk 6 data to Incident Management application using data loading modules.
• Redesigned the Incident Management and Service Request Management consoles as per the list of user requirements. Followed SDLC life cycle for the change implementation.
• Designed extra set of user notifications in the Task management. Modified out of the box incident notification messages for the support groups and individual assignment notifications.
• Prepared the training material and trained about 130 users on Incident Management, Service Request Management (SRM) and Task Management applications.
• Integrated Business Objects Enterprise XI R2 with Remedy ARS 7.1 server for managing Crystal reports.
• Reported directly to the IT Director and IT Managers on the progress of the project.

Sr. Remedy Developer/Administrator (consultant)

Responsibilities:

• Installed ARS 7.1 server on Windows/SQL server environment, applied server patch #2. Installed JDK 1.5.0.15 and Mid Tier server using IIS 6 web server on Window 2003 server. Installed CMDB 2.1 and Asset Management 7.0.03 application and online Help files.
• Installed Atrium Integration Engine (AIE 2.1), Business Objects server XI R2 SP2 and BMC Analytics 2.0 on separate Windows 2003 servers. Applied all required applications and user licenses.
• Documented ARS server and other applications installation roadmap, prerequisites and procedures.
• Prepared the training documentation manuals for Asset Management and CMDB applications. Conducted training for a group of 10 users on Asset Management and CMDB 2.1 for about a week.
• Repeat the installation of ARS, Mid Tier, CMDB, Asset Management, AIE and BMC Analytics on the QA/Training servers and Development server environment.
• Performed the walkthrough of the install document with CGI infrastructure team.
• Worked on Apropos-ACD integration with Incident management module. Modified the Apropos agent interaction script using Remedy ACI calls for screen pops for existing incident and new incident calls.
• Completed web services integration to retrieve customer account verification information. Designed customer lookup interface using account number and account type and built create incident feature in the customer lookup web service.
• Integrated HR people database into Remedy ITSM using Atrium Integration Engine (AIE). The integration consists of one time import of locations and organizations from HR database and a nightly import of employee information to Remedy’s CTM:People form.

Sr. Remedy Developer/Administrator (consultant)

Responsibilities:

Project #2

• Worked remotely on a project for MCD/Openband/FSD SPAWAR, NOC Remedy implementation in VA.
• Designed the custom “Send Mail” functionality in Incident Management module to send emails from the incident tickets using people information, predefined groups and predefined distribution list.
• Imported Asset data (desktops, laptops, servers, routers, switches, hubs, etc.etc) into CMDB.
• Customized the Incident Management tool to enforce work Info entry every time the incident is updated.
• Configured the email engine’s incoming and outgoing mailboxes to receive incoming emails to modify the incident tickets.

Project #1

• Finished upgrading Remedy ITSM 5.0 to Service Desk 7.03 in AR System 7.1 patch #2 (Sun OS), mid-tier 7.01, and Oracle 10g RDBMS server on Sun Solaris 10 UNIX operating system environment, for Philadelphia Gas Works company in Philadelphia, PA.
• Installed AR 7.1 server, Java SDK, Tomcat JSP engine, Mid-tier server, Email Engine, BMC Atrium CMDB 2.1, Assignment engine, Incident Management and Problem Management modules with Help files.
• Installed BMC Service Request Management (SRM) application along with the Integration to Incident Management application 7.0.03. Also installed was the SRM Online Help file.
• Performed Requirement analysis using the current system and prepared the functional specifications document with LOE for customization of currently existing (ITSM 5) customized features and functionalities in ITSM 7.0.
• Configured company, Organizations, Site, support groups, product catalog, operational catalog and auto assignment. Imported people and support groups from old system to new service desk.
• Wrote test scripts to test the OOB incident management and Service Request Management console and related functionality.
• Completed User Acceptance Test to verify the OOB AR server, Incident Management and Service Request Console features and functionalities.
• Configured AREA LDAP plug-in to do external authentication using Novell eDirectory.
• Configured ARDBC LDAP plug-ins. Designed vendor form and workflow to update daily the CTM:People information from eDirectory
• Migrated Help Desk and Change requests and tasks tickets data from old ITSM 5.0 to ITSM 7.03.

San Diego, CA

Sr. Lead Remedy Developer/Analyst (consultant)

Responsibilities:

• Maintained and developed Remedy applications, forms, and workflows to meet business requirements and performance standards in Remedy ITSP 4.0 application suites. (Note: Remedy ITSP 4.0 is an ITIL based foundation application initially designed for ITSM 7.0 application suites).
• Provided technical guidance and consulting to ensure the best technical solutions are selected and implemented to achieve the business goals.
• Responsible for architecting and implementing BMC Atrium for the Enterprise. Helped install/upgrade CMDB 1.0 to CMDB 1.1. Configured CMDB 1.1 reconciliation engine. Built the CMDB datasets. Defined Identification and Qualification groups. Created Identification and Merge jobs and activities. Imported CIs (Hardware class) data into CMDB 1.1 database.
• Created interfaces between the CMDB and multiple data repositories (ALTIRIS and SMS) and defined data reconciliation rules. Wrote code and documented the solutions for data integration of all enterprise management data sets. Built the automation to insert discovery data from ALTIRIS and SMS automatically into the Master dataset.
• Redesigned the PeopleSoft database interface with Remedy to update/add employee information into CTM:People form.
• Designed an interface in Remedy to provide the server information like Primary SA, Secondary SA, managed by group etc. to the monitoring software.
• Fixed some of the out of the box defects for Change worklog and attachments in Change Management module. Configured the primary and alternate approvers for the change requests.
• Built the foundation data for product catalogs, service catalogs, activity catalogs and Quick Calls.
• Designed and configured the region, site and support group information to automatically assign the web service requests to the corresponding site support groups.
• Configured SLAs for SAIC defined service level agreements with SLM module.
• Configured auto close feature to close resolved incidents automatically after 24 business hours using SLM events.
• Trained business analysts to perform day to day activities like add/remove support group, add/update functional roles, product catalogs, service catalogs, activity catalogs, scripts, quick calls sites and auto routing of the incident request based on the location.
• Wrote functional requirements, technical specifications, LOEs, test plans and test results. Worked with the change management team, business analysts and QA team to test bug fixes and move the code to production.
• Provided Remedy application technical support after business hours.

Livermore, CA

Lead Remedy Developer/Analyst (consultant)

Responsibilities:

• Prepared the gap analysis to upgrade to a newer version by comparing the out of the box features and functionalities in ITSM 7.0 running on AR 7.01 applications with the added customizations in ITSM 5.5 running on AR 6.3.
• Installed/configured AR 7.01 patch #2, mid-tier 7.01, CMDB 2.0 and ITSM 7.0 application suites on the new development server.
• Upgraded the Help Desk 5.0 to Incident Management 7.0, configured AR 7.01, Incident Management and the foundation data like Company, Organizations, support groups, site etc.
• Migrated HPD:HelpDesk data to Incident Management in ITSM 7.0.
• Installed/configured AR 6.3 and mid-tier (IIS 5 and IIS 6 and Servlet) on Windows 2003 OS and Oracle 9i (9.2.0.4) on development/test and production servers.
• Performed testing of mid-tier client functionality in different flavors of UNIX, Red Hat Linux and Windows OS environment using Firefox, Mozilla and Internet Explorer web browsers.
• Re-wrote the mid-tier out of the box login JSP script. Added matrix on the login page to let user know which web browsers are supported on which platforms, by writing HTML code and Java scripts functions.
• Integrated the people information database ListGen with Remedy to update/add employee information into Remedy on a daily as well as weekly basis.
• Designed several Crystal reports using Crystal Reports 10 and XI for the 4Help pilot program to justify the centralized enterprise Tier 1 helpdesk support for all laboratory divisions.
• Designed a Generic support console in the Helpdesk application for deployment to the user groups whose needs are quiet similar.
• Designed several Remedy reports accessed through the support consoles. These reports would run the same way the out of the box reports and available via the Reporting module in Helpdesk application.
• Designed the workflow in Helpdesk application to set the Directorate value based on the support Unit (Region).
• Configured the groups and support individuals skills to set the auto-assignment based on the CTIDs.
• Designed the auto-reassignment workflow with dialog box, where users would just re-select the region if they want to reassign the case to another support unit.
• Implemented legal rules in Remedy application for Defense, DHS, and High Performance Computing groups.
• Used Remedy Migrator 6.0 to migrate application data and frequently the active links and filters.
• Performed the performance tuning and code optimization to improve the overall helpdesk application performance.
• Customized the out of the box Asset Inventory application for tracking the High Performance Computing server hardware and related components.
• Designed the functionality to transfer/receive/retransfer helpdesk tickets and related summary records between the ICS and ICCD Remedy servers using Distributed Server Option (DSO) module.

Dublin, CA

Sr Remedy Developer (consultant)

Responsibilities:

• Designed the custom web application interface for the external customers using Remedy AR 5.1.2 mid-tier.
• Installed/configured AR 5.1.2 and mid-tier (IIS 5 and IIS 6 and Servlet) on Windows 2000 and Windows 2003 operating system and Oracle 8.1.7.4 (8i) and Oracle 9i on development/test and production servers.
• Wrote ASP and Java scripts functions to integrate the Remedy web application with custom designed external customer web portal forms/views for seamless transition to AR 5.1.2 system application.
• Designed custom web templates that match SBC Datacomm’s internal web page format using MacroMedia Dreamweaver. Imported the templates into AR System, wrote auto login Java scripts to get to the appropriate web views and deployed application over the web.
• Applied the latest mid-tier and Remedy AR System patches to all development/test and production environments.

San Jose

Sr Remedy Administrator/Developer (consultant)

Responsibilities:

• Redesigned the Remedy application and rewritten SQL scripts for Helpdesk (ITSM 5.0) to improve performance and add enhancements.
• Installed/configured AR 5.1.2 and mid-tier (Apache and Servlet) on HP-UX11.0 and Oracle 8.1.7.4 on development and test servers.
• Worked on Internationalization of new Helpdesk 5.5 (ITSM 5.5) application with custom designed Japanese web forms/views on AR 5.1.2 system.
• Performed migration of the customized enhancements from Helpdesk 4.0 to Helpdesk 5.5 (ITSM 5.5) on the new AR 5.1.2 servers.
• Designed custom web templates that match Cisco’s internal web page format using MacroMedia’s Dreamweaver. Imported the web templates into Remedy, custom designed the Helpdesk web views and deployed the application over the web.
• Fine tuned the application workflow, and fixed the long term pending SLA and Activity Log bugs. Worked with the Cisco Data Warehouse team to extract data from AR system database to Business Objects database for reporting. Designed vendor forms to share data from PeopleSoft’s HR module database into Remedy.
• Designed custom Notification tool to do paging and email for SLA and OLA related notification automation.
• Performed analysis, design and implementation of Primus knowledge base application integration with Helpdesk 5.5 using C/T/I, resolution and cause codes related fields.

San Francisco

Sr. Remedy Administrator/Developer (consultant)

Responsibilities:

• Worked on Helpdesk 4.0 customization and automation of the work processes.
• Designed the White Pages data feed, external application integration (batch process), to receive employee and customer related data into custom designed Remedy tables/forms by writing SQL and UNIX scripts.
• Designed multiple dialog box user interfaces to update employee information simultaneously into several tables.
• In the later part of the project, fine-tuned (code optimization) the Helpdesk 4.0 application and other modules like Asset Management and Change Management, trouble ticketing system and Inventory Management application to improve the performance.

San Francisco

Lead Remedy Administrator/Project Manager

Responsibilities:

• Initially worked as backup HP-OV and Micromuse Netcool programmer/administrator. Setup Netcool to filter out events from HP OpenView event list. Integrated Netcool with Remedy’s Helpdesk module in order to create trouble ticket automatically from the alarms list. Wrote UNIX scripts to view the customers, and corresponding device and ports list from Netcool’s filtered event list for a particular alarm.
• Implemented Remedy 4.x applications in Sun Solaris and Oracle 8i database environment. Customized the Remedy’s out of the box Helpdesk, Change Management, Asset management applications as per the requirements from Customer Experience Center and Network Operations Center (NOC). Major change management customizations include overriding the approval process for emergency, dynamically generating the check list of subtasks for every major task, notifications to all levels of management for critical or emergency change requests, etc. Integrated Asset management with HP OV database to automate the updates of the network devices inventory. Customized Helpdesk module to track vendor related information like RMA #, vendor ticket # to generate history of failures on each device and calculate available bandwidth on a specific device.
• Upgraded Remedy’s AR servers to version 4.0.3 and 4.5.2 from old v 3.2.1 running on Solaris 7 and Oracle 7.5.6 database. Integrated Remedy Helpdesk module with Yipes customer web accounts to submit new trouble tickets and track the status of their own tickets using ColdFusion and Remedy email template.
• Thorough knowledge of Crystal Enterprise 8 and its architecture. Two years of Crystal Enterprise administration experience. Designed several (about 65) Crystal reports using Crystal Reports Professional v8.0. Knowledgeable in creating compiled reports with input variables to generate individual reports setup program. Experience in automated process scheduler to run reports on a scheduled time using Crystal Enterprise 8.
• Setup and configured the web pages to post the reports in HTML and PDF formats on the web using Crystal Publishing wizard. Imported all old Crystal reports developed using Crystal Reports 7.5 into new Crystal Enterprise 8 using Import wizard. Created and managed user accounts, groups and took care of the tasks like reports publishing and folder management.
• Installed and configured ARWeb v4.0 server and customized the JSP forms. Setup DSO and configured the primary/fail-over server for real-time synchronization. Installed Flashboards server v2.0 on both production servers. Designed about 16 flashboards for NOC Monitoring.
• Installed middleware (apache web server, JDK 2.1.7), configured the Java servlet and upgraded development AR 4.5.2 servers to AR 5.01 and Oracle 9i database. Developed the web forms using Macromedia’s Dreamweaver 4.0 and Fireworks 4.0 web authoring tools and imported the web form into Remedy AR 5.01 development tool. Converted old forms into newer web based forms and provided user/group access by setting up URL links. Converted old macro (VB scripts) into Remedy code like Active links and Filters. Modified the system created JSP web forms to introduce company logo and other client specific information.
• Integrated Spectrum server with Remedy’s Helpdesk application by configuring Spectrum client, modifying UNIX shell scripts and configuration files. Setup the real time integration between Siebel and Remedy to get Customer accounts, Contacts and trouble tickets information into Remedy.

San Francisco

Sr. Remedy Systems Administrator/Programmer (consultant)

Responsibilities:

• Duties involved Remedy’s ARS 4.0 administration and migration of applications and data from previously custom designed ARS 3.2.1 BOSS system. Installed out of the box Helpdesk 4.0 on ARS 4.06 server. Helped enhance the User/Partners billing applications by writing Perl and SQL scripts. Customized Eftia’s Service Order module as per the requirements from the Marketing/Sales group.
• Provided support to Y2K project to certify UNIX servers, databases and all applications to verify Y2K compliance. Performed backup of the current production applications and user data and restored it on Y2K test server. Modified the existing Perl and SQL scripts to run on Y2K test server. Prepared Y2K test plan, test scripts and managed test group.

Rancho, Cordova

Remedy Systems Administrator/Developer and Sybase Server DBA (consultant)

Responsibilities:

• Worked with Remedy consultants to install Setup@Work application on Remedy server 3.2.1 and 4.0.2. Completed application configuration and testing on both versions of Remedy’s ARS system. Developed training guide/documentation to train end users on Setup@Work applications. Performed Remedy server performance tuning and Sybase database 11.5.1 administration.
• Installed, configured and customized ARWeb HTML forms and related workflow for Helpdesk 3.0 on Sun Solaris and Sybase 11.5.1 database. Designed and implemented Telamon/Telalert Pager notification rules and email notifications that includes Customer Satisfaction Survey. Fixed Remedy server installations issues on Sun Solaris E10000 and Sybase 11.5 database. Set up Sun Solaris 450 server running Sybase database v11.5.1 and Remedy’s ARS server 4.0.2 to evaluate and test Helpdesk 4.0 application. Migrated application data and workflow from Helpdesk 3.0 to Helpdesk 4.0 on Remedy server 4.0.2 using Ostream Migrator v1.56.
• Added new functionality to current Helpdesk workflow and fixed defects in workflow designed by previous programmers. Also designed two new applications called Lease Management, and HR-Candidate Management.

Palo Alto

Remedy ARS v4.0 Administrator and Sybase 11.5 Server DBA (consultant)

Responsibilities:

• Worked as an ARSystem administrator/developer and Sybase 11.5 database administrator at both Cupertino and Palo Alto branches. Installed and configured ARS servers on two new HP-UX servers, and worked with Sybase DBA and installed Sybase database server 11.5. Built database devices and installed Remedy’s AR server 4.0 along with ARWeb and Flashboard servers. Migrated data and the Helpdesk 3.0 application from old Windows NT servers to the newly setup UNIX server.
• Configured MS Exchange Email services for AR server. Designed new email notifications rules and escalations based on defined Service Level Agreements. Added enhancements to the current helpdesk application using new features of Remedy’s ARSystem release 4.0 and helped other team member to design reports with Crystal Reports v7.0

San Francisco

Lead Remedy ARS Analyst/Developer (consultant)

Responsibilities:

• Worked as senior developer on Distributed Systems Management (DSM) project at confidential. Participated in defining processes for Service Level Management (SLM), Work Order Management, Change Management, Event Management, and Asset/Inventory Management applications. Designed SLM, Change Management, Event Management applications. Managed a team of four developers and two testers and one technical writer. Trained lead help desk technicians and IT personnel on the newly designed systems.
• Developed Remedy’s ARSystem 3.2 applications for the defined processes using Oracle Database v7.33 on HP H40 server. Provided applications/server support in production environment. Created data models for each application. Prepared logical and physical design, technical implementation plan, and application User Guide documents. Designed interfaces with AssetPro and PeopleSoft to download asset information and employee information into Inventory Management application and Work Order Management system.
• Installed and configured EtherPage server software on the UNIX server. Designed escalations to setup automatic paging and email mechanism based on SLA defined in Service Level Management using EtherPage and Miscrosoft Exchange. Installed ARWeb Server on Windows NT running WEB server and integrated Remedy's CSR (Customer Service Requests and CR (Change Requests) applications with the WEB server. Created HTML WEB forms to access Remedy Reports, Bulletin Board and Remedy applications from several different sites. Configured Distributed Server Option (DSO) on production and backup or restore servers to perform data transfer and update on the backup/restore server. Designed and setup the Tivoli/Remedy interface based on event correlation to automatically generate trouble tickets in Remedy's Customer Service Requests (CSR) application.

San Francisco

Sr. Remedy’s ARSystem Developer and Administrator (consultant)

Responsibilities:

• Designed/maintained Management level Crystal Reports using AR system database. Reported issues like AR system performance, turnaround time for types of SLA, critical issues opened via Tivoli, etc. directly to the VP of Enterprise Management Group.
• Worked with Tivoli team on Event Correlation, Asset Management and Change Management projects. Designed and Setup the Tivoli-Remedy interface to manage hardware, software, application servers, databases, networks etc into Asset management. The Events like hardware failure, performance, monitoring database, network, and OS etc. were gathered using HP-OV, MS-SMS, and TME. Designed an interface between Tivoli Inventory 3.1 and custom designed Asset Management System using ARSystem 3.0 and Oracle database running on Sun Solaris servers. Tivoli Inventory 3.1 and SMS (SQL server) databases were used to collect/update the asset information in the AR system’s customized Asset Management application. Major work involved AR System designs, data analysis, write/modify scripts to design links between AR system and other node management servers.

San Ramon, California

System Admin., Network, Desktop and Lead Remedy AR Developer (consultant)

Responsibilities:

• Performed Systems Administration of HP 9000 Servers (I70, H40, and T500) and HP715/100 workstations. Responsible for network maintenance for test labs using the TCP/IP protocol, installation and configuration of various software tools used in the test environment. Evaluated new tools and validated the new releases of the existing software tools.
• Installed and maintained Windows NT Server Domains (Primary and Backup) and all domain supported Windows NT workstations. Also configured the Windows NT File servers and setup data backup process.
• Responsible for implementation and administration of AR server v1.28 and v2.0 in HP UNIX and Oracle 7 database environment. Installation and maintenance of Oracle 7, Remedy AR server and Flashboard server on HP I70 Server. Designed about 20 different reports using the Oracle Developer 2000 and Crystal reports Professional software package. Integrated Crystal and Developer 2000 reports with the Helpdesk and defect tracking applications in Remedy environment. Managed a team of 4 on this project to provide user training, helpdesk, documentation and reports programming.
• Performed system administration for Lucent Technology’s Sablime (Defect Tracking System) and Buster test tools used by ASOS test teams. Conducted training classes for XRunner, WinRunner, Oracle and various test tools used by QAQC group.
• Designed, developed and deployed an automatic dataload interface between Lucent Technology’s Sablime system and Remedy Corp’s AR system. Designed user interface in Remedy’s AR system to track bugs in Sablime system. Installed and maintained the Asset and Change Management applications. Conducted user training on custom built Remedy applications and out-of-box Asset & Change Management applications.
• Designed workflow management and defect tracking applications using Remedy’s AR system and deployed on various hardware platforms in the production environment. Installed and configured Remedy’s AR client software on various platforms running different operating systems (Windows NT, Sun Solaris, and HP workstations). Designed and setup the fault/Event management interface to monitor database, application server’s outages using Tivoli/Enterprise Console, Tivoli/Sentry and Remedy AR System to automatically create tickets in Remedy.

San Ramon, California

Software Engineer (Consultant)

Responsibilities:

• Performed shell scripts and Oracle database maintenance and support functions. Work involved administration of a UNIX based Line Validation Administration System (LVAS) used by US West, maintenance of Oracle QA test database, automation of System Audit test cases (scripts) using XRunner on Sun Solaris and HP 715/100 workstations.
• Primary contact for Distributed Defect Tracking System (DDTS) support. Used FrameMaker 4.0 for documentation and status reports. Also used Source Code Control System software (SCCS) to track the contents of new releases and check in the scripts (source code) into the source tree.

San Ramon, California

Software Engineer (QA) (Consultant)

Responsibilities:

• Worked as a liaison/Test Manager between Pacific Bell and Kaplan Consulting Group for Sales Order Tracking project. Responsible for Acceptance Test management, Windows NT Servers, Order Processors and network setup on a TCP/IP LAN. Phase II involved development of Acceptance Test Plan, Test Cases, training of Kaplan Consulting Group's testers, and monitored expert user test activities at San Ramon, and Fresno. Used SQL server and Access database for queries and test case repository.
• Development and deployment of Annoyance Call Tracking System (ACTS), with a client-server architecture on HP 9000 and Oracle 7 database in production environment. Worked with Visual Basic programmers to redefine the requirements of GUI screens. Developed Test Plan for CPM Tool and automated regression test cases using WinRunner automation tool.
• Developed data flow diagram for CCSN and designed BERI process for selective call routing. Developed system test objectives for Universal Lifeline Telephone Service’s “Date Processing Rule” under the IRD project. Prepared the System Test cases for Quick Dial Tone (QDT) system. Performed testing of QDT using SORD and PREMIS. Also performed destructive testing by bringing down the servers and used ViewPoint to check the log files.

Foster City, California

Software QA Engineer (Consultant)

Responsibilities:

• Responsible for development of test plan for Symbolic Debugger, PenPoint SDK and sample applications in PenPoint OS version 1.01, 2.0 and 2.01 Japanese written in C++. Developed HDK MIL tests for PenPoint 1.01 in C programming language. Performed PenPoint OS 1.01H HOBBIT validation on NEC laptop with Crickhollow board
• Developed and automated test procedures using TAP programming language for PenPoint SDK and PenPoint OS test groups. Used Pen Server ‘Pen Central’, Pentops, Test Toolkit and DOS utilities to design Remote Debugger.

Confidential

Menlo Park, California

Software Test Engineer (Consultant)

Responsibilities:

• Responsible for porting applications on UNIX platforms. Work involved installation of Quorum Latitude-The Virtual Porting System for Macintosh software developers, configuration of UNIX environment, installation of QuorumLicense Tool and porting Mac OS applications on Sun Sparcstation. Modifying source code, debugging applications, correcting compilation errors and run time errors were the main features of this assignment. Used C shell, C++, UNIX, MC 68000 Assembly language, NFS/Share, GNU debugger, and Apple MPW3.2.