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Computer Service Technician Resume

Rooklyn, NY

Human Resources: To whom it may concern,

I am writing to express interest in a positionas a Helpdesk Support technician. My background in Information technology, coupled with my enthusiasm and total commitment to the industry, enable me to present myself as a dependable and trustworthy person who stands ready to make a substantial contribution to the IT department. I am willing to undergo any necessary training program within your company, or such evaluations as may be required for the position.

The following are highlights of my qualifications:

  • Comptia A + Certified
  • Microsoft Office Suite Certified
  • Troubleshoot network connectivity problems/ Configure wireless connectivity
  • Repair and configuring printers/Replace system boards and Hard drives
  • Responsible for backing up all data systems files and updating inventory spreadsheets
  • Academic Studies – Undergraduate in Applied Science and Technology

Sincerely

Darron A. Williams

Summary:

Skilled and dedicated Computer Service Technician with more than 1 year’s experience.
Installing/configure PCs desktop, laptops and peripherals. Preventive PC maintenance, (defragging, scan disk, CHKDSK)/ Application installation and configuration/ Troubleshooting Windows OS, recovery /Device conflicts/ Troubleshoot problems working with customers/ Install/configure/upgrade Windows 98/2000/XP/Installing/configure NICs/ Intranet Access and troubleshoot Network connectivity problems/ Configure wireless connectivity (802.11, infrared, Bluetooth, Blackberry)/ Defragging volumes and partitions/ Backup and recovery of files and systems/ Spyware/Virus clean up/ installed and configured MIRC Printers, Ithaca Printers, Mag-Tek Mini Wedge Card Readers, Mag-Tek IntelliPIN Debit PIN Pads, and Panini Vision scanners
Managed multiple phone systems, Call Pilot Outlook integrated phone system /Copiers, printers, fax machines, Computer Hardware and Software./MS Office Suite 2003 & 2007/ RSNET data system, LSI data system and MWDE Data system/ Digital Voice Editor 2 program/ Basic knowledge of Photoshop CS3/ Adobe Acrobat, Microsoft Excel spreadsheets and graphs, Microsoft PowerPoint presentations, Visio network diagrams, MS Outlook, shipping and receiving with UPS, DHL and FedEx

Certification: CompTIA A+ Certified IT Technician, 8/2009
Microsoft Office Suite Certified (Microsoft Word, Excel, Power Point, Visio) 2003 & 2007.
Education:
New York – B.E.O.C Brooklyn, NY
Computer Networking Technology 12/2008-present
Trenton, NJ
Major: Applied Science and Technology Degree 2007-Present
Level: Undergraduate
Wingate High School Brooklyn, NY
High School Diploma 6/1999
Relevant Experience:
Bushwick Impact Brooklyn, NY
IT- Intern 6/2009-present

  • Installing Windows XP operating system
  • Troubleshoot network connectivity problems/ Configure wireless connectivity
  • Repair and configuring printers/Replace system boards and Hard drives
  • Demonstrating basic computing to community residents

Global Resources Tinton Falls, NJ
PC Technician- Project 07/2009

  • Loaded software on desktops and laptops as part of a major software conversion project
  • Removed Wamu equipment and replaced with Chase equipment at bank location
  • Installed and configured MIRC Printers, Ithaca Printers,Mag-Tek Mini Wedge Card Readers, Mag-Tek IntelliPIN Debit PIN Pads, and Panini Vision scanners
  • Performed data transfers

Snow Beverages LLC New York, NY Operations and Office Manager 2007-2008

  • Installed hardware including scanners and printers
  • Updated software including Norton antivirus, Adobe Acrobat
  • Assisted staff members in using advanced features of Photoshop and Excel
  • Responsible for backing up all data systems files and updating inventory spreadsheets
  • Installed Dell computers at clients offices
  • Represented company at tradeshows and conventions, including speaking before groups
  • Tracked and shipped merchandise in addition to billing invoices for warehouse and client

Additional Experience:
Empire State Development, Administrative Assistant 2006-2007 New York, NY
United Cerebral Palsy of New York City, Administrative Assistant 2005-2006 Brooklyn, NY
Current Activity: Comptia Network +2009 certification course Completion: November 2009

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