HR/Office Associate Resume

PROFILE:

Extensive background in team leadership, human resource functions, as well as an unwavering commitment to professional development.
Demonstrated expertise in operational administrative functions, employee benefits, and processing payroll workflow.
Proficient in Microsoft Office Suite with a strong working knowledge of Excel.
I am always willing to learn and eager to do well in all that I do

PROFESSIONAL EXPERIENCE:

Confidential

HR/Office Associate

Responsibilities:

Organize the Store Management Office, execute operational administrative functions including processing payroll, tracking attendance, balance the vault and other cash functions daily.
Coordinate all functions of the hiring process including collecting on - boarding paperwork; prescreening applicants, correspondence with applicants, and scheduling interviews with store management.

Confidential

Sr. HR Ambassador Program

Responsibilities:

Facilitate quarterly road shows in East Hanover, NJ to educate Verizon employees on company benefits, encouraging work/life balancing.
Support Talent and Acquisition Team with hosting career fairs to assist in recruiting efforts; collecting 160 resumes and facilitating benefits fair, including information on open enrollment, change management, and various newly available features and employee discounts.

Confidential

Experience Specialist

Responsibilities:

Research and resolve billing concerns, ensuring assigned price plan, device, and accessories meet customer needs at East Hanover, NJ location.
Manage call-in inquiries, support customer service, aid sales’ teams in achieving quotas, maintain physical inventory, process product transfers, and warranty shipments; achieving effective merchandising.
Assist in new hire training and professional development of existing employees.
Facilitate education workshops for customers, including wireless device features.

Confidential

Executive Relations

Responsibilities:

Directed call-in customer complaints, including any FCC, Attorney General, and any Better Business Bureau inquiries at Basking Ridge, NJ location.
Prepared executive reports on resolutions provided in response to customer complaints.
Analyzed and resolved customer complaints and deep dive account inquiries, which periodically required adaptation of response or extensive research.

Confidential

Quality Assurance Coordinator

Responsibilities:

Monitored consumer calls on behalf of BGCO customer service team in Hanover, MD.
Analyze team performance and assisted in the facilitation of supervisor team meetings and call calibrations.

Confidential

Lead Coordinator

Responsibilities:

Served as the main point of contact during Supervisors’ absence; managed escalated complaints at Morristown, NJ location.
Coached new hires during BGCO transition; managed sensitive customer concerns during Supervisor’s absence.
Consistently developed process and workflow improvements; facilitated conference calls with SPOC on account resolutions; improved professional development.

Confidential

BGCO Account Coordinator

Responsibilities:

Served as the main point of contact for 1,000+ BGCO accounts in Morristown, NJ. Managed various customer calls across Verizon Wireless and inter-carrier; including deep dive account inquiries which frequently require adaptation of response or extensive research.
Managed BGCO “WFM” database; ensuring accurate and timely order processing.
Administered account maintenance, including price plan changes, additional lines, and equipment shipping.
Assisted Analyst with completing consolidated, major and tie account codes for all billing systems.

Confidential

Customer Specialist / Lead Operations

Responsibilities:

Support achievement of $2,000 in Confidential’s sales’ quotas during the month of December.
Team Lead for VZW sponsored Community Give Backs; Received Presidential Coin of Excellence for collecting over $5000 in school supplies 2 years in a row.
Provide guidance, education, and support to the Junior HR Ambassadors.
Create a contest to recognize employees who meet/exceed sales initiatives, recognize employee’s birthdays, and create care packages to welcome new hires to continue to enhance employee engagement.
Participate in Tri-Ops presentation for Leadership.
Create & distribute trend analysis to improve customer loyalty.
Facilitate Quality Initiatives training, including New Hire Classes.
Formulated customer-focused judgments and practiced optimal cost control to increase revenue.
Planned and facilitated career fairs and college recruitment events.
Provide administrative support through all recruitment processes and applicant tracking through recruitment site, background check, testing and interview scheduling.
Manage attendance tracking and address any hourly disciplines.
Act as liaison for district HR office to help employees resolve HR issues/concerns.