IT Desktop Specialist Resume Vienna, VA - Hire IT People

OBJECTIVE:

Continuing a career in Information Technologies in a growing company where my skills will be utilized in promoting the mission and objective of the organization.

PROFESSIONAL EXPERIENCE:

IT Desktop Specialist

Confidential, Vienna, VA

Responsibilities:

Backup/Restore PC/MAC and servers, Sharefolder, configure network printer, setup LAN, VNC and other networking dealing with switches and routers.
Manage government products to be delivered on schedule. Set up multimedia room for classroom and recording studio for clients.
Update Windows desktop/server Security, patch package and deployed them.
Image and setup new machines Windows 2007, deploying Kaspersky Endpoint security and office 365 and SharePoint, manage Mac Server and Windows 2008 R2 Server.
Thin Computing Technologies (e.g. Terminal Services, Citrix, VMWare). Virtual Desktop Infrastructure Build (VMWare View, Citrx XenDestop), Application Virtualization Build, Thin Client Deployment.
Responsible for the overall performance of the electronic networks that allow a business to function along with helping to establish the overall structure of the network.
Regular testing of the various components to ensure they are functioning at maximum efficiency and monitor employee usage of company resources, such as the Internet, internal email, and other electronic tools.
Create training materials that help new employees understand how to make the best use of the technology currently utilized in the company.

Systems Engineer

Confidential, Hyattsville, MD

Responsibilities:

Planning and maintaining network configuration of routers, switches and hardware/software
Support Windows XP - 2007, Office 2007-365, Server 2003 -200 8, VPN, TeamViewer
Create, test, and validate update patches for Windows machines.
Document, track and monitor problems working with System Admin and Managers
Support Apple computers in Windows environment for maintenance for Microsoft Office and Adobe products.
Maximizes network performance by monitoring performance; troubleshooting network problems and outages; scheduling upgrades; collaborating with network architects on network optimization
Edit user accounts from Active Directory
Perform security impact analyses of changes to system, assessment of security controls, and status reporting
Manage systems and applications with users using OneSource Ticketing system
Involve in various projects that interact with multiple departmental teams and personnel

Desktop Support Engineer

Confidential, Springfield, VA

Responsibilities:

Performed change management/audit on security systems using (Hash, Port scan, Application hardening, Patch)
Supporting Win 8-Win XP and Mac machines
Performed day-to-day backup, restore, and file server maintenance and support various software and voice over IP.
Ensured all computer hardware/software are licensed, updated and functioning based on design/security specification
Utilized OneSource ticketing system to track and managed technical issues
Performed daily break/fix support (Swap hard drive, memory upgrade, printer setup, power supply, DHCP, IP addressing, Domain account)
Diagnosed hardware and software failures, communicate the remediation plans to users, and provide status updates
Manage various digitization, engineering and product developments for government clients

Network Administrator

Confidential, Rockville, MD

Responsibilities:

Maintenance of file servers, perform computer and network troubleshooting, trained personnel
Responsible for 90 -100 users, email server, GroupWise, Ghosting, maintain backup tapes
Microsoft NT workstation and server, Exchange Server, SQL Server, Proxy Sever Remote Access
Configured and troubleshoot of dual boot MS NT workstation Dos for legacy system interface

Network Technicians

Confidential

Responsibilities:

Maintenance of campus computers & Multimedia lab using online ticketing system
Install, configure, and troubleshoot MS Windows NT 4.0 and Novell 4.x workstations/servers
Administration for Novell 4.x and NT 4.0

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It Desktop Specialist Resume

Vienna, VA

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