SUMMARY:

Results oriented, effective and innovative Information Technology leader with over 20 year of progressive experience directing design, development and delivery of strategic IT initiatives. Recognized by colleagues and executive leadership for ability to support cost containment imperatives, while simultaneously driving best in class quality, efficiency and productivity levels. Strategic advisor and subject matter expert with demonstrated proficiency improving processes and implementing re - engineering projects. Dynamic multicultural leader with a proven track record of managing high performing multidisciplinary teams, cultivating relationships with internal and external stakeholders, and supporting key business imperatives.

AREAS OF EXPERTISE:

• IT Strategy Development
• Systems Integration
• Program Management
• Sourcing/Vendor Management
• End User Support
• Process Optimization
• Agile / Waterfall
• Budget Maintenance
• SAP ECC & Business One
• Oracle EBS 12
• TEM
• Personnel Management

PROFESSIONAL EXPERIENCE:

Confidential, ATLANTA, GA

IT DIRECTOR

Responsibilities:

• Effectively eliminated inefficient, noncompliant and costly vendor and identified compatible L2/L3 service provider, resulting in 20% reduction in operational costs.
• Partnered with CTO team to develop a new VM Confidential Private cloud with new OS and SQL Server as well as requisite security parameters, resulting in optimization of SQL Servers, improvement of SAP B1 architecture and annual cost reduction of over 30%.
• Assess viability of vendor relationships by facilitating service analysis as well as evaluating progress toward project completion to ensure adherence to timeline, quality and efficiency imperatives.
• Performed code analyses to identify/address security issues leveraging CheckMarx.
• Improved stability of the platform by eliminating application issues and adding new functionalities; partnered with new vendor to address challenges associated with missing procedural documentation from former vendor, and implement changes accordingly.
• Oversee monthly integration of Confidential Financial tools to the ERP SAP Business One in alignment with month end closing activities.
• Develop and oversee execution of the Alstom-Transport ERPs exit strategy impacting 7 countries; conducted a cohesive scope of due diligence, including identification of best option to transition Confidential ERPs and subsequently presented recommendations to executive leadership.

Confidential

SENIOR IT PROGRAM MANAGEMENT LEADER

Responsibilities:

• Directed shared services integrations and financial components of Confidential Enterprise Standards on the SAP/Oracle implementations across Confidential / Confidential Energy Connection.
• Ensured adherence to strategic imperatives for Financial Enterprise Standard ERP designs, development, and tech stack; oversaw integration across P&Ls to deliver faster, more robust ERP implementations that addressed critical business imperatives. Ensured compliance with standard policies and documentation.
• Spearheaded an initiative designed to enhance reusability of financial components by managing a multidisciplinary project team tasked with assessing and modifying existing templates to ensure applicability across ERPs; organizational impacts included reduction in cost of implementations as well as ERP complexity.
• Partnered with P&L colleagues to oversee shared services integrations and financial components for Confidential Enterprise Standards.
• Directed a team of functional/technical leaders and contractors tasked with design, implementation, deployment and management of interfaces with financial corporate tools for all Power ERPs.
• Actively supported organizational acquisition initiative, as made evident during the integration of the largest acquisition’s financial tools; project required consultation of Alstom Financial tool’s processes effectiveness and preparation for integration.
• Served as primary point of contact and liaison between 34 ERPs and Financial Shared Services, necessitating cultivation of cohesive relationships to enable simplification and transparency.
• Developed and maintained governance provisions of SAP Enterprise Standards templates across multiple ERPs to accelerate implementation by 20-30 % by increasing the code reusability rate to 60%.

Confidential, TREVOSE, PA

GLOBAL HELPDESK LEADER

Responsibilities:

• Directed the development and launch of a new global helpdesk solution designed to support all business lines, including over 300K users and 18 languages, enabling enhanced organizational productivity and end user satisfaction.
• Standardized ITSM tools & processes in support of sustainability and efficiency imperatives which significantly reduced the number of helpdesk functions from 30 down to 1, and vendors from 11 to 3.
• Collaborated with cross functional partners on the UX team to modernize the User Portal, including integration of multiple languages, a chat tool, self-service component, new IVR, and a social media tool; updates to the user portal increased end user autonomy, productivity and minimized help desk requests for assistance for basic issues.
• Ensured adherence to streamlined processes, and maintenance of self-support tools, leading to subsequent value add to all Confidential lines of business by reducing monthly charges by over 20%.
• Improved Service Level Agreement by effectively resolving inefficiencies, necessitating identification of root cause, resulting in 16% user satisfaction increase.