Desktop Support Resume

TECHNICAL SKILLS:

RELATED EMPLOYMENT:

Confidential

Desktop Support

Responsibilities:

Diagnoses and troubleshoots problems with PCs, software, communications devices.
Install, troubleshoot, and replace PC Thin and Thick Client desktop systems, software and peripherals.
Install, troubleshoot, and replace Cisco VOIP devices.
Within established procedures, responds to End User requests for technical support and assistance.
Provide support and assistance to Telecommunications Systems staff in the delivery of End User support and systems maintenance.

Confidential

Technical Support Specialist

Responsibilities:

Averaged 20 to 30 calls per day guiding users on resolving their computer issues
Replaced user’s hardware: Monitors, Docking Stations, and other hardware with brand new equipment
Visited user’s desk locations to set up their network printers and replace their toner cartridges
Set - up new user’s mailbox number and emailed instructions on how to create their own voicemail greeting
Reset user’s passwords using the Active Directory in the Department of Treasury server
Pushed different software programs on the user’s computers remotely

Confidential

Desktop Support Technician

Responsibilities:

Resolved hardware and software customer issues via desktop support and remote desktop assistance
Imaged about 15-20 computers per week for the Human Resource Department
Installed appropriate Windows operating system based on clients’ requests
Assisted in resolution of technical issues on Helpdesk, averaging 20 calls per day
Set-up video and audio equipment for meetings for the Executives at AOL
Transferred computer equipment from one building to the next building
Addressed customer issues by testing and installing appropriate drivers

Confidential

Operations Troubleshooter

Responsibilities:

Responded to client issues regarding Outlook via an internal website called Yedda
Compiled data on Frequently Asked Questions regarding Outlook and web mail using Microsoft Excel
Analyzed data that would appear on Frequently Asked Questions in order to provide clients with the highest service possible
Prepared PowerPoint presentations about the productivity of the mail department and presented to manager

Confidential

Computer Repair Technician

Responsibilities:

Provided a wide range of on-site and in-home computer repair services including hardware and software installation, reimaging computers, driver installation, virus removal and other general repairs
Walked clients through simple computer issues to teach them self sufficiency and increase their computer knowledge
Provided follow up support with customers to ensure high satisfaction