Advanced Tier 3 Customer Support Resume
2.00/5 (Submit Your Rating)
Greensboro, NC
SUMMARY:
- I started working with computers about 10 years ago, fell in love with them, and decided I wanted to make a change in my life along with my career.
- I was determined to go back to school to make that happen.
- When I started at ECPI School of Technology, I never dreamed I would be where I am today I started with the Triage/ Password Teams and the sky has been the limit since.
- I truly enjoy my callers, my team mates, and the opportunity I have to help them.
- I have received many awards with all my employers and the many customers I support and speak with every day.
- I know how to talk to them on their level as well as sound like a friend, not just a voice on the phone.
TECHNICAL SKILLS:
- Customer Service
- Help Desk
- Windows XP
- Windows Server 2003
- Linux
- Unix
- Microsoft Word 2007 - 2010
- PowerPoint
- Excel
- Visio 2007
- Outlook 2007-2016
- VM Workstation
- Active Directory
- Exchange
- Snow Leopard
- MAC iOS support
- Numara Track-it
- Windows 7
- 8
- 10
- BMC Remedy
- Office Communicator
- iPhone Support
- Secure NetTerm
- Microsoft Lync
- Remote Desktop
- msra
- Remedy Ticketing systems
- Yosemite
- El Capitan
- Mavericks
- etc.
- Eventrak
- Issuetrak
- OKM
- Avaya
PROFESSIONAL EXPERIENCE:
Confidential, Greensboro, NC
Advanced Tier 3 Customer Support
Responsibilities:- Advanced Technical Support
- Customer Phone Support
- Customer Device Support
- Creating Tickets/ Escalations
Confidential, Wilkesboro, NC
Help Desk Support
Responsibilities:- Lowe’s Helpdesk Corp Support
- Customer Phone Support
- Remote Support
- Creating Tickets/ Escalations
Confidential, Winston Salem, NC
Help Desk Support
Responsibilities:- Helpdesk/ Answer Customer calls
- Repair PC’s/ Reimage Hard drives
- Remote Assistance/ Reset Passwords
- Macintosh/ Install and Network Printers
- Internship Class for School
Confidential, Winston Salem, NC
Help Desk Support
Responsibilities:- Customer Service
- Prepare for new Software Install
- Contract Position lasted about 6 weeks
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