Customer Support and Documentation Specialist Resume Bridgewater, NJ - Hire IT People

SKILL:

MS Office Professional
HP Application Lifestyle Management
Documentum
SharePoint
Siebel User Interface
SAP
Siebel CRM
Oracle OBIEE
Closed Loop Marketing

PROFESSIONAL EXPERIENCE:

Customer Support and Documentation Specialist

Confidential, Bridgewater, NJ

Responsibilities:

Managed documentation for SaaS based security solution within ALM.
Developed user requirements and traceability matrix within ALM and excel.
Designed IQ,OQ,PQ documentation for SaaS systems.
Design Quality Reports and Anomaly Reports.
Validation of Global Vision inspection tool - includes DocuProof, BarProof, and ArtProof
Validation and documentation for Electronic Change Control system.
System validation for SaaS based modules that enabled the certification process for the Corporate Integrity Agreement.
Worked directly with the business to develop a SaaS based solution for the Transparency Team.
Worked directly with vendors to develop system documentation through multiple launch phases.
Developed documentation for a validated system for a replacement solution for outdated drug label software with a SaaS based solution.
Worked jointly with vendors to develop system deliverables.
Worked with business to develop project deliverables to fulfill documentation gaps that occurred during previous release for a medical publications system.
Standardization of user acceptance testing to meet vendor project requirements.
Worked directly with business units and SME’s to ensure project accuracy throughout validation process.
Worked directly with QA team to ensure accuracy for various projects
Implemented standardized user acceptance testing to meet vendor project requirements.
Acted as a liaison between international business units and scheduled speaker presentations with health care professionals.
Insured that all system specifications are documented and adhered to g GAMP 5 and 21 CFR Part 11.
Collaborated with business analysts on various systems to meet required pharmaceutical specifications and implementation of system upgrades.
Responsible for implementing standard operating procedures, working with business partners, and managing current work flow to ensure all new processes enacted.
Managed the development of ongoing projects and work closely with key stakeholders to direct workflow.
Develop user acceptance tests and validation plan for the MI9 system upgrade. Managing the creation of acceptance reports and validation reports for testing completion.
Conduct testing to verify backend functionality in conjunction with Cegedim technical team.

Customer Support and Documentation Specialist

Confidential, Bridgewater, NJ

Responsibilities:

Worked as a customer support and documentation specialist for the Siebel call center and an iPad-based Closed Loop Marketing (CLM) application.
Provided application support for sales force consisting of hundreds of employees.
Functioned as a liaison between technical team and sales representatives during the release and updates for CLM application.
Established application testing and validation of projects involving the integration of Siebel and the Cegedim mobile sales force automation application.
Responsible for creating and reviewing documentation following computer validation policies and procedures.
Managed document lifecycles while applying consistent updates based on system upgrades.

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Customer Support And Documentation Specialist Resume

Bridgewater, NJ

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