System Administrator/Help Desk Associate Resume Andover, MA - Hire IT People

TECHNICAL SKILLS:

Languages: FoxPro, Oracle SQL/SQL*Plus, Sybase SQL Anywhere, C/C++, Microsoft Access

Software: Visual FoxPro 7.0 & 5.0, PowerBuilder versions 7.0 & 5.0, Jaguar Application Server, Oracle 7.4, DB2, Crystal Reports 7.0, Visual Basic 5.0, Impromptu, Rational Rose, Erwin, Microsoft Office 2000 - 201 6, Symantec EndPoint Protection

Hardware: Sonicwall Hardware Firewall, 3COM VOIP Phone System, Hewlett Packard Network Printers, Ricoh and Xerox Copiers

Platforms: Windows 2008 Server, Window 2000 Server, Windows NT Server, Novell NetWare, Windows XP, Windows Vista, Windows 7, Windows 10

PROFESSIONAL EXPERIENCE

Confidential, Andover, MA

System Administrator/Help Desk Associate

Responsibilities:

Provide user support for a office of 60 people on Windows 7 and Windows 10 laptops and desktops.
Provides remote support for users outside of my office on various pc related problems along with password/lock out issues of corporate systems.
Network server and peripheral administration, maintenance and support. Including installation of new network equipment.
Work closely with various customer IT departments to setup remote access to their servers and software either through VPN tunnels or web portals.
In charge of the administration, maintenance and support of a VOIP phone system. Worked closely with the technician from the phone company during installation.
Provide training to the user community on all the in house hardware and software.
Provide support and maintenance for a print server (PaperCut) that allows for scripting to help save consumables but offering to redirect print jobs, print color jobs in B/W, and convert large jobs to duplex.
Provide maintenance and support for a document storage system (Medforce). Including software configuration, user setup and end user support. Played a major role in moving this system from one data center to another.

Confidential, Lynn, MA

Computer Programmer/MIS User Support

Responsibilities:

Designed, implemented and maintained various in house applications in Visual Foxpro 7.0. Provided end user support for these programs.
Maintained already existing applications and provided support to those end users.
Provided end user support to all the companies’ users in various after market and custom programs.
Provided troubleshooting for all PC related problems
Responsible for PC maintenance, including replacing components, upgrading computers and setting computers up for new users.
Backup for some of the Network administration tasks, including maintenance of user accounts, backups, and server maintenance.

Confidential

Walpole, MA.

Computer Programmer (Consultant)

Responsibilities:

As a consultant at client sites successfully completed various assignments including application design, development and testing of new and existing systems. Performed bug fixes, database design and maintenance.

Confidential, Providence, RI

Membar

Responsibilities:

Designing and developing the user interface screens
Coding processes to import/export data from/to flat files
Performing all database maintenance, including all design and implementation.
Maintaining and upgrading PowerBuilder 5.0 and 7.0 applications
Designing and developing a web based file-tracking system

Confidential, South Easton, MA

Computer Programmer Analyst

Responsibilities:

Designing, developing, testing and implementing new system enhancements including a bar coding system for product inventory, which would get a product id from the barcode and update the inventory within the system accordingly.
Performing system upgrades and supporting new and existing functionality
Debugging and modifying code as needed

Confidential, South Easton, MA

Computer Programmer

Responsibilities:

Performing upgrades and maintenance to the grading system
Working closely with the customer database, providing documentation and routine maintenance
Providing the users with application support and report writing

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System Administrator/help Desk Associate Resume

Andover, MA

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