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Computer Support Specialist Resume

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Orlando, FL

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SUMMARY:

  • Computer programmer and administrator, skilled with installation, configuration, optimization, and recovery of operating systems, applications, and firewalls.
  • Programmed extensively with Core Java and Swing.
  • Created websites utilizing PHP and JavaScript increasing the efficiency of company processes.
  • Utilized Python to script daily activities.

PROFESSIONAL EXPERIENCE:

Computer Support Specialist

Confidential

Responsibilities:

  • Provided expert support to execute a task within a team of interim workers.
  • Executed scripts to upgrade Windows 7 computers.
  • Took note of whether processes were successful or not and documented them as such.
  • Escalated issues for proper solutions.

IT Specialist

Confidential

Responsibilities:

  • IT support for the company network, data, and users using Windows Server, SQL Server, Cisco ASA, SalesLogix, and MAS 200.
  • Coded back - end intranet websites in PHP and JavaScript.
  • Maintained network functionality and Active Directory.
  • Assisted with enhancing processes and data security.
  • Queried Outlook, SalesLogix, and SQL Server for prospective accounts.
  • Administered the VOIP phone system including setting up call groups and ring sequences.
  • Resolved day to day user issues and complaint resolutions for application and connectivity problems.

IT Support

Confidential

Responsibilities:

  • Assisted clientele with computer problems such as malware, installation of new software, email setup, as well as knowledge deficiencies regarding what and when to upgrade.

Java Developer Intern

Confidential, Orlando, FL

Responsibilities:

  • Programmed slide presenter (controller) and viewer for a videoconferencing solution.
  • Utilized a Java application to upload slide files to a proprietary server and then present slides on viewers' web page.
  • Ensured viewers can see presenter's selection in real-time.
  • Utilized Swing, threads, and networking libraries to successfully complete project.
  • Responsible for the full SDLC of the slide project.

Office Support

Confidential, New York, NY

Responsibilities:

  • Provided expert office support enhancing the productivity of organizations.
  • Answered and routed calls on a multiple line phone acting as a buffer.
  • Filed, faxed, and delivered mail.
  • Used Microsoft Office mail merge to create labels for files and mailing.

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