SUMMARY:

To use my over 25 years of experience in a myriad of hardware\software platforms and passion for customer satisfaction to improve teh client’s experience and enhance my company’s overall image.

AREAS OF EXPERTISE:

• Active Directory (AD) and Novell Directory Services (NDS)
• Windows( 2003,2008, 2008R2, 2012) Server install\upgrades and deployment
• Exchange (2003, 2007, 2010, 2013),BlackBerry, Good, Corporate Faxing
• Mail\File Archiving(EMC EmailXtender, EAS 5.0.2 - 6.4.1 , ACA\HPCA 7.1.4 - 8.0.2 )
• Enterprise Search Engines - Intelligent Data Operating Layer (IDOL 7.0, 10.3, 10.6, 10.8)
• Anti-Virus: Microsoft Anti-Virus, Dr. Solomon, McAfee, including EPO.
• Corporate wide miscellaneous application deployment.
• Simulation & Live Disaster Recovery and Enterprise Backup strategies.
• VM Workstation, Microsoft Hyper - V.
• Second/third level Software Support.
• Training and documentation.
• Meeting/exceeding SLAs

PROFESSIONAL EXPERIENCE:

Confidential, Boston, MA

Software Support Technical Consultant

Responsibilities:

• Provided 2nd-level technical support to multiple clients over a range of EAS releases ( 5.0.2 - 6.4.1 ) including ACA\HPCA (7.1.4 -8.0.2 ).
• Worked closely wif engineering to help resolve complex software issue both in teh field and pre-production release testing, utilizing VM Workstation lab, and other methods.
• Passion for customer satisfaction by anticipating client needs beyond teh immediate issue, and gauging response accordingly, including working extending hours as needed, and on-site visits.
• Implemented teh first EAS to ACA migration, and worked closely wif engineering to refine teh process and improve product throughput, including documenting process, and monitor future deployment to assist in a smooth implementation.
• Acted as technical liaison between HP and multiple resellers for both EAS and ACA\HPCA.
• Provided ACA\HPCA documented and training for both clients and co-works.
• Configured IDOL(DAH,DIH\,View\Contents) 7.0, and 10.0 in both mirror and an no-mirror environment, troubleshooting issues, as well as restoring environments as needs..

Confidential, Boston, MA 

Application Consultant

Responsibilities:

• Provided 2nd-level support to multiple EAS clients over a range of releases ( 5.0.2 - 6.4.1 ), resolving issues exceeding teh client’s expectations at times, and resulted in a significant pay rise as a result.
• Supported day-to-day EAS operation for 42,000 users at one of teh world's largest bank, resolved a number of issues impacted thousands of user in a timely manner, and successfully help planned for future upgrades.

Confidential, Waltham, MA

Senior System Administrator

Responsibilities:

• Planned, implemented teh deployed MacAfee’s suite of anti-virus software, including VirusScan (for desktop/servers), Personal firewall (laptops), and GroupShield for Exchange.
• Recommended, and deployed McAfee’s EPO product used for teh distribution of DAT, central control of anti-virus defense, and product updates. Using EPO we were able to push out DAT updates to over 1400+ workstations/servers in 13 locations throughtout teh country in under an hour.
• Managed and implemented teh successful upgrade of 5 Front/Back-End Exchange 2000 servers to Exchange 2003, including verification of several tied-in applications including, Esker’s VSIFax, EMC/Legato’s Emailxtender Archive system, and Good’s RIM remote devices.
• Planned, and implemented PHCS’s corporate desktop faxing solution using Esker’s VSIfax software. Deployed two fax servers (Waltham and Chicago), to provide fault tolerance. System supports 400+ active users, and processes over 18,000 inbound\outbound faxes per month. All aspects teh process was documented, and automated for ease of use.
• Participated in numerous Disaster Recovery simulations at IBMs Business Continuity Centers; recovering, Domain Controllers, File servers, Application servers, and Exchange servers.
• Recovered failed production systems, on IBM/Dell platforms. Including complete system rebuilds, included Domain Controllers, file server, satellite office server, and exchange server. Most notably, a New Orleans Exchange server, lost during hurricane Katrina.
• Participated in PHCS’s $1 Million Data Center redesign by selected Server racking and KVM systems, and deployed teh servers to allow for power fault tolerance power and minimize “heat sinking”.
• Performed several satellite office upgrades, which included configuring new IBM servers wif RSA cards, O/S installation, deploying UPS systems wif management cards, promoting/demoting domain controllers, installing and reconfiguring DNS/DHCP, restored data to teh new server. Updated User systems, and printers.
• Performed windows 2000 to 200 3 server migrations involving 40+ systems, including (File, Fax, SQL, SMS, EPO, Eracent, Print, Domain Controllers, Good, Blackberry servers). Including service pack updates, security patch, and driver updates.
• Installed, configured and supported teh Eracent application, used for teh collection of hardware/software information on all 1200 workstations throughout teh company. dis was teh primary tool used for planning all hardware/software upgrades.
• Installed Domain controller, created user accounts, security/distribution groups, OUs, modified teh AD tree as requested.
• Participated in teh Novell to Windows 2000 migration, involving migrating all data and file share permissions to teh new server, and providing teh necessary mapping to teh new location.
• Reconciliation for four assets management databases to verify they remained in synchronization, to insure teh data was correct, for more accurate decision making purposes.
• Installed and configured a WSUS 2.0 server, for deploying security patches to support all servers.

Confidential, Waltham, MA

Lead LAN Administrator

Responsibilities:

• Recommended, and installed teh first servers in all 10 PHCS’s satellite offices, to improved work performance.
• Upgraded 42 Novell 4.0 servers to 4.11, which included NDS, Printer servers, file servers, and application servers.
• Designed replication system for insuring desktop support in teh three regions offices, had teh latest software at all times.
• Deployed LTAuditor software to monitor file activity on all files servers, such as inappropriate file access, and file/folder deletions.
• Migrated all Novell servers from 4.11 to Netware 5.0, transitioning teh product from IPX/SPX to TCPIP network protocol, including NDPS printing.
• Configured and deployed LANDesk application. To allow for teh remote control of user’s desktops, software “pushes”, and hardware/software inventory.
• Verified all Server and Applications were Y2K compliant, updating teh software as needed....

Confidential

Junior LAN Administrator 

Responsibilities:

• Created LAN accounts, printer Queues, provided file share permissions, and provided day-to-day support on a Novell 4.0 Network.
• Supported teh ArcServe 6,6 tape back-up system, including insuring all back-ups were completed successfully, and resolving any back-up issue.
• Planned, and implemented teh upgrade of all workstations from Microsoft antivirus software to Dr. Solomon, and installed Anti-virus software on all Novell servers...

Desktop Support

Confidential

Responsibilities:

• Provided desktop support on NPC/Dell Desktop and laptop systems for 1400 users.
• Recommended and installed teh first installation of Anti-virus software user at PHCS.

Confidential, Burlington, MA

Tech Support 

Responsibilities:

• Responsible for Support Data Center’s STKs Automated Tape libraries and automating functions.
• Responsible for supporting Remote Vaulting project, which allowed for teh simultaneous creation of backup tapes in both teh datacenter, and at a remote faculty (White Plains), NY, utilizing NSC Transmission hardware, multiple T3 circuits, and remote ATL libraries. Follow teh successful implementation NSC went public wif teh process.