HELP DESK SUPPORT Resume Washington, D.C - Hire IT People

SUMMARY:

Ability to prioritize, and meet operational deadlines; conscientious and detail - oriented; strong risk mitigation and problem-solving skills proven under high-pressure environments; well-developed interpersonal and communication skills; proficient using variety of computer systems PC software; superior organizational skills, supervise and coach tier one and tier two technicians.

TECHNICAL SKILLS:

Windows OS (XP
Vista
7
8 & 10)
Microsoft Office Suite (XP
2007
2010 & 365)
Track-IT
Active Directory
Exchange
QuickBooks
WordPerfect eClinicalWorks
Microsoft Access
Microsoft Project
Microsoft Visio
AirWatch
Apple OS (Yosemite & Mountain Lion)

PROFESSIONAL EXPERIENCE:

Confidential, Washington, D.C

HELP DESK SUPPORT/ I.T. COORDINATOR

Responsibilities:

Project Manager for IT Department (rewrite: Manage cost, schedule and technical risk for the Unity IT Department as a Program Manager)
Lead the implementation of Mobile devices throughout the organization (IPad’s & Laptops)
Provide third tier technical support to clients: research and develop solutions for software, hardware issues and document solutions
Provide coordination, mentoring and counseling to IT Technicians
Analyzes the organization’s current computer needs, research and recommend solutions
Develop requirements, outlines and schedules for IT projects. Ensure projects are completed in a timely manner and within budget
Plan and manage the upgrading of the computer architecture (hardware and software)
Develops, updates and implements policies and procedures for IT and operations and development
Maintains current and accurate inventory of technology hardware, software and resources
Responsible for the ordering, acquiring, inventorying, and disposing of hardware and software
Primary contact for external 3rd party vendors in the generation of request for proposal bids, contracts, agreements, and vendor integration efforts. Makes recommendations about the purchase of technology resources. Builds and maintains vendor relationships and manages the purchase of hardware and software products
Administrator of Mobile Device Management Software (AirWatch)
Active Directory Administrator (Create and maintain accounts for system users, Versions: 2003, 2012)
Exchange Management Administrator (Create and maintain email addresses for system users, Version: 2010)
Delegate assignments from various clients to the technicians through help desk ticketing system (Track-It) and follow up with clients and technicians eClinicalWorks Administrator (e.g. trouble shooting all level problems; creating accounts, setup and maintain securities, obtain and manage eClinicalWorks licenses for Providers, Documents Management Trainer)
Proficient in using DameWare and Remote Desktop to remote access client computers and servers
Manage the day-to-day functions of the office; phone support, maintain office and technical equipment supplies
Liaison between vendors and Confidential . to resolve issues with systems
Submit check requests for the department and maintain files and handle incidents regarding check requests
Image computers through PXE, USB or CD
Responsible for billing for IT Department (create and submit payments, resolve discrepancies)

Confidential

HELP DESK SUPERVISOR

Responsibilities:

Managed department when Director was on vacation (vacation duration four to six weeks)
Maintain server back-ups for clients including maintaining sustaining daily logs
Maintain updates for available job postings on client’s websites and intranets; add and/or update available employment opportunities and remove outdated information as requested by Human Resources
Manage department email and calendar
Process all timesheets for department and ensure accurate submission
Create Confidential Invoices and maintain up to date spreadsheet to track processing
Set up printers onto computers; basic inside maintenance; equipment set up

Confidential

ADMINISTRATIVE ASSISTANT

Responsibilities:

Maintain control records and follow-ups on work in progress
Establish file-coding system
Resolve and assign IT inquiries to technicians: requests for technical assistance, moves, installations
Prepare office reports
Maintain supervisor and staff member appointments and travel calendars
Verify, revise, and arrange appointments, conferences, and meetings
Act as liaison to supervisor regarding meetings and conferences
Maintain time and attendance records as well as instructional and reference manuals
Handle all product and service purchases
Handle incoming calls and mail
Printing cost reduction for the organization (Staples printing services)
Implement EMR (Electronic Medical Records) system for the organization
Implement Mobile Devices - IPads and laptops at clinics to replace desktop computers in Health Centers.
Streamline Help Desk services for IT Department
Manage Unity IT Security Policies
Security Awareness: user education for the organization

We provide IT Staff Augmentation Services!

Help Desk Support Resume

Washington D, C

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