Help Desk Associate Resume

SUMMARY:

Skilled in Microsoft Office (Microsoft Word, Excel, Power Point, Visio, Project, and Outlook).
Skilled in Microsoft Operating Systems (Windows XP, Windows 7, Windows 8, Windows 10,).
Proficient in Microsoft Server Operating Systems (2008 R2, 2012 R2, and Exchange 2013).
Adept in Computer hardware, software installation, VMware, Remote Desktop software and Microsoft Active Directory.
Learned in Cisco Switching and Routing Troubleshoot/Configuration/Installation/Hardening.
Skilled in Catia V4.
Experienced in Electrical installation and troubleshooting.

PROFESSIONAL EXPERIENCE:

Confidential

Help Desk Associate

Responsibilities:

Provide support for clients with proprietary software.
Input data into Databases and ensure correct Data in system.
Audit files sent to Servers for complete information and processes are correctly followed.
Report daily on audit and other calls received.
Using Remote Access, install, configure, and troubleshoot Java to support Web - based database.

Confidential

Night Auditor

Responsibilities:

Confidential

Independent Agent

Responsibilities:

Provide local level support to current policyholders
Actively acquire new clients at the business level.
Help business clients create withholdings and correctly apply those to insurance premiums.

Confidential

Administrative Clerk

Responsibilities:

Perform routine clerical tasks required in collection, control, review, data keying, processing and reporting of personnel and payroll data to support the census process.
Assist in the processing personnel actions of appointments and separations of intermittent field and office employees.
Maintain personnel files and records, position description files, manuals, and instruction books.

Confidential

Electrical Design Apprentice

Responsibilities:

Perform electrical and piping 3D product model and 2D drawing work.
Use Catia to place and maintain piece parts in a 3D environment and to create 2D drawings from 3D product models; which requires working with multiple departments ensuring proper product placement.

Confidential

Night Shift Security Officer

Responsibilities:

Confidential, Williamsburg

Amusement Park Security Officer

Responsibilities:

Maintain Security at two Amusement Park locations and one Housing location.
Maintain surveillance and appropriately log any incidents.
Work with other officers to ensure safety and security of all guests and employees.

Confidential

Voice Interceptor

Responsibilities: