DESKTOP SUPPORT Resume

SUMMARY:

Hardworking, Strong problem solving skills, Able to follow instructions, Detail oriented, Self - motivated
20 years of experience in Information Technology field.
Diagnose, Installation and Configuration of system software & application software.
Administer servers and storage infrastructure, physical and virtual. Install, maintain and troubleshoot infrastructure components.
The responsibility of managing local appliances (switches, routers, firewall, and proxy). Comfortable with light configurations and troubleshooting.
Maintaining telephony system and video conferencing equipment.
Maintaining telephone system & Finger print units.
Manage all hardware on the user floor (desktops, laptops, tablets, phones, monitors, printers, etc.) Install and configure new hardware and software. Apply operating system updates, patches, and configuration changes. Manage, maintain and distribute PC images and implementing new technologies.
Make proper changes in Active Directory and in Group Policies.
Installation & configuration of DHCP, DNS, FTP
Router configuration (ADSL/Port forwarding)
Help user requests and provide outstanding customer service to staff of all levels.
Maintain & Control the Automation Fuel Truck loading & HTG system.
Troubleshooting and maintain PLC (Programmable Logic Unit), Batch Controller Units and other related equipment are in the Automation System.
CCTV System Installation, configuration & maintenance.

TECHNICAL SKILLS:

Repair all kind of computers.
Web development (PHP, MySQL, HTML, JavaScript, CSS)
Programming Languages (C, Java, VB.net, VB 6.0)
Database (Dbase4, Access, MySQL, SQL Server)
Printer configuration and hardware settings.
Operating System (Windows Win10/8/7, XP, 2000, Me, 98, 95 Nt4.0, Server 2008, Server 2003 & VM Ware)

PROFESSIONAL EXPERIENCE:

Confidential

DESKTOP SUPPORT

Responsibilities:

Sets up, configures, and supports internal and/or external networks.
Develops and maintains all systems, applications, security, and network configurations.
Troubleshoots network performance issues and creates and maintains a disaster recovery plan.
Recommends upgrades, patches and new applications and equipment.
Provides technical support and guidance to users.

Confidential

DESKTOP SUPPORT

Responsibilities:

System support, printer configure ERP Software maintain, configuration, troubleshooting Desktop, Laptop computers repairs
Operating systems and software, configurations, virus remove and clean.