SUMMARY:

• Digital Management will provide information technology support services to NASA Headquarters. Additional services include planning and management of information systems; life - cycle support for applications and information systems; operation of the NASA Headquarters Data Center; systems engineering and integration services; IT security; technology innovation and infusion; and customer support
• Identify test scenarios, and assist in the execution of testing in support of Workday system updates and changes.
• Support management of related technical environments/tenants, including the ongoing migration of code and configuration and related validation testing in each instance.
• Translate and document non-technical requirements into technical concepts. Exercises good judgment in use of standards and technical documentation.
• Updating certification on NASA Personal Identification Verification (PIV) badges for all NASA employees at their Washington DC HQ.
• Configuring, updating all government assets such as Mac OS and Windows, Laptop tops and desktops for all NASA personnel.
• Configuration outlook on desktop, laptops and mobile devices to send and receive secure email on their NASA email.
• Support NASA VPN service to allow NASA employees to telework and get on the NASA server while away from NASA HQ or any other NASA facility.

TECHNICAL SKILLS:

• Technical troubleshooting
• Hardware configuration system implementation software installs problem diagnosis phone & online support preventive maintenance blackberry/iPhone support user training/support customer service
• Microsoft Office products
• IE
• Firefox
• Chrome
• Safari
• Unix hell Scripting
• HTML
• Python
• WordPress
• PC’s laptops telephony systems printers routers modems
• Windows NT/2008/XP/ Vista/ 7/8
• Server R2
• Unix
• Max OSX
• Linux
• Komodo
• Django
• User management
• McAfee ESM
• Symantec Endpoint Protection
• Antivirus administration
• Log analysis
• IT standards
• Various other tools.

PROFESSIONAL EXPERIENCE:

Confidential, Alexandria, VA

IT Helpdesk Technician

Responsibilities:

• Create and maintains issues in Confidential ticketing system
• Update, edit and monitor ServiceNow users entry to make sure the billing details on the deployed personal is entered correctly to process there government service billing while there are deployed overseas.
• Responded to requests for technical assistance in person, via phone, and electronically, in a timely manner
• Assisted in IT projects and systems administration
• Diagnosed and resolved technical hardware and software issues in 24 hour time frame
• Researched questions using available information resources
• Created and administered end user accounts and badges
• Assisted in IT projects and systems administration
• Identified and escalated situations requiring urgent attention
• Tracked and routed problems and requests and documented resolutions • Stayed current with system information, changes and updates
• Responsible for collecting Desktop inventory, decommissioning unused assets, setting up, configuring, imaging and deploying PCs, laptops, printers and other desktop IT assets, performing data transfers, recovery and setup, assisting end users, managing user accounts and Active Directory integration.
• Provided restore and backups for desktops, laptops, data transfer, cleaned systems; planned, configured, installed, tested, diagnosed and administered new technology/equipment - evaluation, troubleshooting. Provided routine desktop and systems maintenance, including backup and restore activities, updating patches and virus definitions.
• Observed Network Monitoring and Diagnostic Tools for outages or potential problems. Performed following duties: Windows Update, Upgrade RAM, build client machine using drives on domain.
• Processing Military, DoD, and Civilian CAC cards

Confidential, Greenbelt, MD

IT Administrator and Accountant ( Tier 2 )

Responsibilities:

• Monitored system daily.
• Verified the integrity and availability of all hardware, server resources, systems and key processes.
• Solve customers’ issues my receiving tickets from Remedy.
• Update and troubleshoot ITSM tool for policy and supporting procedures .
• Troubleshooting, Configuring and installing Windows OS and Apples OS.
• Maintained company website (MSPComm.com) and made changes according to the telecommunication companies such as T- with Active Directory.
• Installed hard drives/memory.
• Reset servers when needed.
• Reset passwords and answered employee issues or questions in a timely manner.
• Explained benefits, guidelines, and procedures to new hires.
• Assisted accountants with data entry for various clients.
• Filed personal and business taxes.
• Maintained current and new business licenses for business owner.

Confidential, Silver Spring, MD

Financial Banking Consultant

Responsibilities:

• I use PeopleSoft to process and upload bank documents such as auto to education loans.
• Worked with local and global investors to provide them the best information on their investment needs.
• Trained and supervised new hires by showing them the most effective way to do their job day to day.
• Responded to employee issues and questions in a timely manner.
• Identified staff vacancies and worked with branch manager to conduct interviews.
• Effectively processed account mortgage to establish communication between the mortgage representative and client.
• Aided clients with their everyday financial needs.
• Informed customers of various relevant bank products and services.
• Introduced depositary and savings accounts to customers that were the most beneficial to the client’s needs.

Confidential, Upper Marlboro, MD

Financial Banking Consultant

Responsibilities:

• Aided clients with their everyday financial needs.
• Trained and supervised new hires.
• Worked with local and global investors to provide the best information regarding their investment needs.
• Informed customers of various bank products and services.
• Marketed PNC Products around the in store location with partner Giant Inc.
• I use PeopleSoft to process and upload bank documents such as auto to education loans

Confidential, Upper Marlboro, MD

Customer Banking Consultant

Responsibilities:

• Aided clients with their everyday financial needs.
• Worked with local and global investors to provide the best information regarding their investment needs.
• Trained and supervised new hires.
• Informed customers of various bank products and services.

Confidential, Hanover, MD

IT Administrator

Responsibilities:

• Troubleshot, updated and monitored company desktops, laptops and tablets (Windows and Apple)
• Create and maintains issues in ticketing system
• Maintained inventory software to keep track of all electronics being sold in the stores.
• Manually activated all network ports, assigned IP's, and ensured connectivity.
• Update and troubleshoot ITSM tool for policy and supporting procedures .
• Prepared financial statements and other documents using Microsoft Office.

Confidential, Laurel, MD

Accounting

Responsibilities:

• I use PeopleSoft to process and upload bank documents such as auto to education loans
• Filed state and federal business taxes.
• Update and troubleshoot ITSM tool for policy and supporting procedures .
• Managed and evaluated customers’ state and county mortgage taxes.
• Managed financial relationship between bank and company.
• Uploaded, updated and maintained the EMS homepage using basic HTML coding.
• Assisted loan officers in client-interaction and located suitable loan programs for the client's financial satisfaction.
• Create and maintains issues in ticketing system