Desktop Support Technician Resume

SUMMARY:

IT Consulting *Systems Engineering *Systems Administration
User Support Specialist

TECHNICAL SKILLS:

Windows XP, Vista, Win 7 *Windows 2003/2008 Server *Microsoft Outlook
2003/2007/2013 *Citrix Video Teleconference *Microsoft Office 2003/2007/2010 *Nessus *Mc Afee Encryption Software Norton Anti - Virus Corporate Edition *Symantec Ghost *Cisco VPN

PROFESSIONAL EXPERIENCE:

Desktop Support Technician

Confidential

Responsibilities:

Support iPhones 4s, 5s, 6, 7 and iPads
Migration from Windows XP to Windows 7. Deploy McAfee Encryption software to local desktops and laptops.
Add, moves and changes Configure mobile devices using MAAS 360 Installation of network and local printers: Xerox, Brother and Canon Installation of COTS Software, SAS, Petro VR, TIMS, FBMS, SAP GUI

Desktop Support Analyst and Help Desk Analyst

Confidential

Responsibilities:

Support iPhone 4s, 5s, 6 and 7 and iPads
Migration from Windows XP to Windows 7. Deploy McAfee Encryption software to local desktops and laptops.
Adds, moves and changes Configure mobile devices using MAAS 360 Installation of network and local printers: Xerox, Brother and Canon Installation of COTS Software, SAS, Petro VR, TIMS, FBMS, SAP GUI

PC LAN/ Technician I

Confidential

Responsibilities:

Assists in analyzing and evaluating systems malfunctions and take appropriate actions as directed.
Involved in the installation and roll-out of new software packages, upgrades and action as directed. Install and configure desktops, laptops, software and peripheral devices. Support mobile workforce - Blackberry, laptop and remote connectivity. Responsible for documenting solutions to problems.

Desktop Support Analyst Tier II

Confidential

Responsibilities:

Support iPhones and iPads
Migration from Windows XP to Windows 7. Provide tier 2 telephone and desktop for email, remote support for users at Bureau of Indian Affairs.
Support includes Active Directory, Network, Windows XP, Network and Local Printers, Lotus Notes,

Desktop Support Analyst

Confidential

Responsibilities:

Create and deploy laptop and workstation images using Symantec Ghost
Troubleshoot network connectivity issues Troubleshoot, reset password and configure remote dial-up in Lotus Notes Installed and configured Oracle software for Crystal Report Setup network and local printers Setup and configured the Video Teleconference

Help Desk Analyst

Confidential

Responsibilities:

Provide telephone, email and in person support for over 5000 users at 125 sites nationwide
Support includes: Active Directory, Novell, Network, Operating Systems, Network and Local Printers, Lotus Notes, Microsoft Office (2003), and various government tracking programs Support and maintain user account information including rights, security and systems groups Ensure work tickets are handled quickly and professionally Identify and escalate priority tickets

PC LAN/ Technician

Confidential

Responsibilities:

As a PC/LAN Technician I provided phone and on-site support for Workstations, faxes, and printers to component level.
I utilized the Heat Database to track progress of repairs on said equipment
Logged tickets in the Heat Database

Desktop Support

Confidential

Responsibilities:

I created and maintained administrator accounts for remote download.
Maintained an Inventory of computer parts Was an integral part of the team responsible for migration to Active Directory

Technician

Confidential

Responsibilities:

Troubleshooting PC’s to the component level
Setup, install and configured PC’s at client offices and other locations.

Station Technician

Confidential

Responsibilities:

Setup and configured Windows Base Terminal (WBT) for networks
Configure user profiles. Troubleshooting, maintaining and repairing PC’s Set TCP/IP configurations in Windows 98, Windows 2000, and Windows XP Supervised physical add, moves, and changes to the networks Configured users email account and trained other new employees

Station Technician

Confidential

Responsibilities:

Maintained computers including TCP/IP configurations and repair to component level
Managed inventory, ordering, and replacing damaged parts Configured HP printers (4000N, 4100N, and 4050N) for network Supported networked topologies including: Hubs, mesh, point-to-point, and star

Installation Technician

Confidential

Responsibilities:

Installed 100 pair, 50 pair, and 25 pair cables for voice and data.
Installed category six, category five, and category three cables for voice and data Constructed data rack with Amp Lucent patch panels and jacks Maintained network and voice connections from jack to hub

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