Deskside Support Technician Resume New Berlin, WI - Hire IT People

TECHNICAL SKILLS:

PROFESSIONAL EXPERIENCE:

Deskside Support Technician

Confidential, New Berlin, WI

Responsibilities:

Imaged laptop and desktop computers for deployment in Windows 7/8/10 environment
Used McAfee encryption software and related console
Used active directory to reset/enable user accounts
Backed up customer data in the event of a hard drive replacement
PC to PC data migration using in house proprietary software
Resolved basic network connectivity issues
Troubleshooting of computer software and hardware issues
Installed and updated business software per user request
Used proprietary software to image computers for deployment throughout the company
Used proprietary software to wipe hard drive data on retired computers
Maintained and updated SOP documentation relating to assigned job description

Desktop Support

Confidential, Brookfield, WI

Responsibilities:

Setup laptop and desktop computers for new users in a Windows 2000/XP environment
Updated assigned help desk support calls in a timely manner
Troubleshoot and resolved problems related to Windows and Citrix applications
Installed and tested hardware and software components within Windows 2000/XP environment
Completed various individually assigned projects
Responsible for updating and maintaining various Symantec “Ghost Images”
Traveled to various bank locations to resolve user technical issues
Added and installed printers within a network environment
Managed hardware inventory

Package Handler

Confidential, Germantown, WI

Responsibilities:

Processed all Next Day Air letters and packages
Assisted customer counter clerks with undelivered customer packages
Contacted customers via telephone to verify delivery address information
Organized work area and restocked supplies
Updated package sort charts with proper information to accurately route packages
Maintained high level of accuracy in package sorting