Helpdesk Specialist Resume

SUMMARY:

Over 7 years of exceptional Office Administrative experience
Exceptional Researching and analytical skills
Outstanding organizational and communication (verbal and written) skills
Ability to multi task and demonstrate tranquility when under pressure
Detail Oriented and a Self - Starter
Proficient in Microsoft Office, Windows 2000, Microsoft Word, Excel, Power Point, Quick Books and Outlook
Internet Savvy

TECHNICAL SKILLS:

PROFESSIONAL EXPERIENCE:

Confidential

Helpdesk Specialist

Responsibilities:

Responsible for providing technical support to customers specifically in the areas of project support, desktop support, troubleshooting and problem solving, and incident resolution.
Utilize communication and interpersonal skills to respond to technical and functional requests.
Working knowledge of Active Directory.
Proactively identify problems and recommend resolutions.
Configure and deploy windows 7 and windows 10 images and devices.
Manage Incident and Problem lifecycle using Remedy.
Provide phone and desk side support to users in an environment with 1000+ users.
Support all user systems to include Windows 7 and Windows 10 PCs, laptops, iPhone devices, tablets, e-mail, directories, remote access, standard Windows desktop applications and specialized mission critical applications.
Configure PC and laptop workstations; re-image workstations and use disk utility software for wiping and repairing disks.
Resolve issues related to workstation operating systems, network connectivity, application errors and user login.
Provide hardware, software, and troubleshooting support to end-users in a large enterprise environment.

Confidential

Systems Programmer

Responsibilities:

Manage a high-volume workload within a deadline-driven environment. Resolve an average of 200 inquiries per week and consistently meeting performance benchmarks in all areas (speed, accuracy, volume).
Monitor commercial and residential properties through computerized security and access control systems; respond and dispatch local emergency personnel for fire and burglary alarms while providing building access.
Optimize system efficiency by analyzing performance indicators
Maintain historical records by documenting system software changes and revisions.
Provide customer service/support: Assist clients with a user-friendly interface to update data and run card history reports; update large client base information such as listing, holder names, tenant and building addresses, and activating/modifying access cards.
Coordinate with field service technicians to resolve system communication and equipment failures; provide software & technical troubleshooting support to service technicians and contracted vendors.
Prepare system software installation by studying software capabilities and operations, including task scheduling, memory management, file system, and input and output requirements.

Confidential

Customer Service Representative

Responsibilities:

F ielding telephone calls, receiving and directing visitors, word processing, creating spreadsheets and presentations, and filing.
Write and distribute email, correspondence memos, letters, faxes and forms
Assist in the preparation of regularly scheduled reports
Develop and maintain a filing system
Update and maintain office policies and procedures
Order office supplies and research new deals and suppliers
Maintain contact lists
Book travel arrangements
Submit and reconcile expense reports
Provide general support to visitors
Act as the point of contact for internal and external clients
Liaise with executive and senior administrative assistants to handle requests and queries from senior managers