IT EDI/Helpdesk Support Resume

SUMMARY:

I am an experienced help desk specialist with 6 years as a computer professional and excellent skills in computer software and hardware troubleshooting in both small and global organizational environments.
I am also well - versed in copier/fax/printer and telephone troubleshooting.
I hold a CompTIA A+ certification and have an Associate’s Degree in Information Technology/IT Support and a passion for IT and continuing my career as a help desk professional. I am versatile and responsive to the needs of the business.
My ability to listen to and communicate clearly with less technically skilled end users consistently improves their proficiency in using their computers.

TECHNICAL SKILLS:

Windows 7, and Windows XP.
Microsoft Office 2007, 2013 Installations.
Windows Server 2008 R2 Installation.

PROFESSIONAL EXPERIENCE:

Confidential

IT EDI/Helpdesk Support

Responsibilities:

Electronic Data Interchange (EDI) Support.
Process and manipulate EDI 810, 850,856,870 Transactions for communication with customers.
Identify, and resolve problems within X12 and flat files i.e. missing data or data in wrong segments.
Used SAP to compare, confirm, and enter data for EDI.
Prioritized customer requirements and maintained continuous interactions.
OS installation such as Windows XP and Windows 7 Pro and Server OS Microsoft Server 2008 R2.
Rebuild Dell Desktops, Laptops, HP Laptops, and Dell PowerEdge R710 and 2970 Servers.
Installation of standard and specialized software such as Office 2007 and 2013 and SAP.
Instruct users in use of new equipment.
Remote Support using Team Viewer and Remote Desktop Connection.
Video Conferencing Support using Polycom Vcon.
Assist in basic networking, configuring Wireless Router/Access Point.
Manage Active Directory User Accounts.
Assigning and removing rights to network folders.
Provide helpdesk support and resolve problems to the end users satisfaction.
Monitor Help Desk for tickets assigned to the queue and process first-in first-out based on priority.
Modify configurations, utilities, software default settings, etc. for the local workstation.
Manage PC deployment for new employees using standard and specialized hardware and software.
Manage the purchases of new IT equipment.
Replace or repair equipment as needed before failure.
Manage VoIP and PBX switch, Call Pilot, and Nortel Networks telephones and Voicemail.
Installation of VPN using Microsoft built in software and NetExtender.

Confidential

IT Help Desk Support Analyst

Responsibilities:

OS installation such as Windows XP and Windows 7 Pro and Server OS Microsoft Server 2008 R2.
Rebuild Dell Desktops, Laptops, HP Laptops, and Dell PowerEdge R710 and 2970 Servers.
Installation of standard and specialized software such as Office 2007 and 2013 and SAP.
Instruct users in use of new equipment.
Remote Support using Team Viewer and Remote Desktop Connection.
Video Conferencing Support using Polycom Vcon.
Assist in basic networking, configuring Wireless Router/Access Point.
Manage Active Directory User Accounts.
Assigning and removing rights to network folders.
Provide helpdesk support and resolve problems to the end users satisfaction.
Monitor Help Desk for tickets assigned to the queue and process first-in first-out based on priority.
Modify configurations, utilities, software default settings, etc. for the local workstation.
Manage PC deployment for new employees using standard and specialized hardware and software.
Manage the purchases of new IT equipment.
Replace or repair equipment as needed before failure.
Manage VoIP and PBX switch, Call Pilot, and Nortel Networks telephones and Voicemail.
Installation of VPN using Microsoft built in software and NetExtender.

Confidential

Computer Repair Technician

Responsibilities:

Troubleshooting and maintaining computer, server, and networking hardware.
Server and PC Operating System Installation and Imaging.
Set up and configure PCs for student labs at customer locations.
Asset management/Inventory control.

Confidential

Desk side Technician

Responsibilities:

Followed detailed scripts and procedures for 7 different “flavors” of machines for Executive, Engineering, Sales, and Business applications.
Processed data migration, application loads, asset management, and end user training.
Responsible for interfacing with Project Team, Technical staff and end users to assure complete satisfaction and a successful project.
Recognized for outstanding service based on end user surveys.

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