Telecommunications Analyst Resume Alexandria, VA - Hire IT People

SUMMARY:

Solutions - focused professional with 8 years of IT experience in providing rapid and client focused technical support to 500+ users. I thrive on new challenges, and my innovative approach to systems and improvement, along with my desire to learn, will provide to be an asset to my employer.
Experience in network/hardware/operating system troubleshooting, PC assembly, system integration and technical support.
Design, develop, implement, maintain, and enhancing telecommunication networks, systems and equipment.
Admin experience in maintaining Unified Cisco Communications and Verint systems Call Center software.

PROFESSIONAL EXPERIENCE:

Telecommunications Analyst

Confidential, Alexandria, VA

Responsibilities:

Review, Analyze, evaluate and maintain Cisco Unified (UCCX, UCM and Unity) Communications software.
Designs, develops, monitor and tests telecommunications software solutions.
Provide admin level VOIP and Call Center technical support.
Prepare documentation and other information for telecommunications equipment.
Verint Systems Solutions - experienced Monitoring and Call Center Enterprise Workforce Optimization Administrator.

IT Help Desk Technician

Confidential

Responsibilities:

Handle Help Desk phone calls and emails using Track-IT software.
Managed various areas of support including broadband connectivity, account provisioning, email (Outlook, Outlook express, Entourage).
Proficient in Active Directory Domain Services administration, Tier II and III support.
Troubleshooting MAC hardware/ software problems with intermediate MAC knowledge.

Bakery Service Clerk

Confidential, Alexandria, VA

Responsibilities:

Service Clerk providing customer service and support for all bakery needs and requests.
Food prepping, packaging and specialty ordering. Opening and closing shifts experience.