Desktop Support Analyst Resume New York - Hire IT People

SUMMARY:

Experienced, Results - oriented System Analyst Professional with 13 years of experience in managing, analyzing and troubleshooting desktop application systems and hardware support.
Demonstrated expertise in managing efficiency and enhancing overall product functionality with rigorous troubleshooting techniques.
I managed multiple projects and supervised employees to meet our goals and provide details to all stakeholders.
Areas of expertise include application functionality, integration, installation, hardware replacement and upgrading.
Managed the workflow and management of day to day office and hospital functionality.
Assisted in the process and workflow of the ICD-10 testing team. Supervised the SCM go live in multiple hospitals.
Fluent in replacing hardware supplies such as; motherboards, power supplies, laptop
Good communication and writing skills. Passion for knowledge and a quick learner.

TECHNICAL SKILLS:

Platforms: Windows (7/Vista/XP/Server 2008-R2, 2008, 2003, 2000);

Languages: VB.Net

Applications: Invision, SIS, Clarity, Clarity project plug-in, SCM/EHR ( Citrix applications), 3M, Sorian, IDX, GE Centricity Business, Bedboard, Bedtracking, Transport Tracking, Canopy, Cerner Millennium, Cisco Jabber, wireshark, CPN, Cognos, Crystal Reports, CutePDF, Dragon, SQL Server, Fastpass, Safeguard management center, Java, Microsoft HIS Client, Rumba, Oracle, PCP, PcX, RIS, Powerscribe, Adobe, Microsoft Office Suite, RDP, Kronos, Visual Studio, Cisco Anyconnect, Cisco Jabber, Keane Optimum, Meditech, Muse, Pyxis Medstation, HPQC, SEP, Webconnect, TUN,Microsoft Project; Microsoft Office Suite; CA Unicenter; Remedy; Altiris

Networking: Active Directory; Microsoft Exchange; Ghost Explorer; Lotus Notes; TCP/IP; LAN; WAN; VPN; DNS; DHCP; Web Server; Switches; Hubs; Routers

PROFESSIONAL EXPERIENCE:

Confidential, New York

Desktop Support Analyst

Responsibilities:

Responsible for promptly and effectively answering, evaluating, prioritizing, CA application incidents and change requests for clients
Providing software/hardware support and guidance for equipment upgrades and replacements
Supervised the supported the SCM go-live in multiple hospitals
Assisted the ICD-10 testing team in the process and workflow to make sure testing went smoothly
Had a major role in resolving issues with the SIS upgrade and safeguard upgrade Providing hardware support and guidance for equipment upgrades and replacements
Identified and resolved software issues including Windows XP/7, proxy server configuration, logon issues, printing, virus, spyware/malware, and application faults
Responsible for providing network support (running Cat 5 lines and patching to the switch)
Ensure timeliness and quality of projects, changes, and repairs while keeping customer service as a #1 goal
Responsible for data recovery on all desktop and laptop hard drives
Negotiate rates with different vendors on all IT projects (phone and data cable runs, installation of Cisco wireless access points, network equipment installation)
Implement and enforce network security policies (password complexity requirements, computer usage policies, etc.)
Provide on-call support 24/7 every 3 months in rotation
In charge of PC refresh projects

Confidential, Melville, New York

Desktop Support Analyst

Responsibilities:

Responsible for promptly and effectively answering, evaluating, prioritizing, CA application incidents and change requests for clients
Identified and resolved software issues including Windows XP/7, proxy server configuration, logon issues, printing, virus, spyware/malware, and application faults
Providing hardware support and guidance for equipment upgrades and replacements
Remote and hands-on installation of various images and applications using CA Unicenter Software Delivery and Altiris Deployment Server
Managed and supervised numerous projects such as PC refresh, warehouse systems updgrade, payroll systems upgrade, Office 2007 upgrade, deployment of office communicator, windows upgrade
Blackberry support and activation using Blackberry Enterprise Server iPhone support and profile configuration including installation of security profiles
Administered Active Directory, Citrix, and VPN accounts
Performed client side operating system migrations for North America field laptops/desktops
Tested and performed Windows XP to Windows 7 migrations using images created with Microsoft Deployment Toolkit
Deployed Windows 7 and Windows XP using USB build, PXE and SCCM
Ensured top quality customer service to all clients in a timely and efficient manner
First point of contact for any concerns coming from all field employees
Handled high-priority, high-pressure incident escalations quickly and professionally
Ensured prompt response to work tickets from members of the remote support team
Had significant involvement in several projects including.

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