OBJECTIVE:

Senior Technical Sales/Customer Service Support Professional where my Systems Integration, Project Management, Technical skills, Professional Ethics and Academic background will be applied.

SUMMARY:

• Experience in multiple disciplines and strong hands - on background:
• Technical Sales Support including pre and post sales
• Field Systems Support Operations - N. America and overseas Operations
• Systems Integration, Installation, and System Assurance Test (SAT)
• Extensive Training experience including Academic background
• Extensive Domestic/International Customer Support including extended assignments in S. Korea/China
• Bilingual English /Spanish. Experience in Training/Translating Technical documentation.

PROFESSIONAL EXPERIENCE:

Confidential

IT Support

Responsibilities:

• Small Business/Home Networking support including installation, training and support
• Small Business and/or Home services to Networking PCs, Laptops, diagnostics, repair, upgrading and training
• Office and/or In-House Advanced PCs and Internet training
• Develop from scratch Technical documentation including Spanish versions of current documents

Professional Courier

Confidential, Edison, NJ

Responsibilities:

• Working as a Contractor supplying my own vehicle and required to be on Call for any Emergency pick-up and Deliveries.
• Using my own GPS device in order to follow any assigned route(s) to any place(s).
• Ready to pick-up and delivery Pharmacy stock to major Nursing Homes. These items including Narcotics as well as IV packages and all sorts of Medications.
• Login on the Web Device, keep record of time deliveries as well as signature of Nurse(s) receiving package(s)
• Keep updating manifest by signing deliveries on every stop assigned.
• Return to warehouse with proper signed documents/manifest as well as any Drug, IVs and/or any Narcotics returned by any of the facilities.
• Required to be familiar with multiple routes so to back up assigned driver calling on sick/absent.
• Maintain a high degree of Professional Communications with Clients, co-workers and Public in general.
• Communicate any problems to the Manager in charge specially when returns or missing elements of any package is an issue.
• Follow dress code policies and keep neat and clean appearance all the time.
• Maintain vehicles in optimum conditions so as to be ready to perform all deliveries at any time required.

Sales Associate

Confidential, E. Brunswick, NJ

Responsibilities:

• Floor sales of Electronics equipment including Laptops, Desktop PCs, Printers, Digital cameras and related accessories. Sales also cover Flat panel TVs, Home Theaters and accessories as well as major appliances at the Laundry/Refrigeration Department.
• Taking care of customers at the highest level of satisfaction, meeting and exceeding their requests/demands. Honesty, Integrity and Responsibility are the main focus when dealing with customers at any level.
• Positive member of the store team getting involved twice a week in processing new supplies including generating price sales tags and re-stocking in the appropriate shelves.
• In charge of the Computer equipment department inventory generating new price tags and also producing Special Sales tags as well as maintaining all equipment and displays at the best presentation level.
• Call customers on a regular basis to make sure they get product deliveries and installations on time and making the customer is 100% satisfied. Taking care of any customer issues and offering the best solution over the phone and/or schedule any technical support if needed or requested.
• Most important generating the monthly sales quota to sustain coverage and surpass the monthly draw.
• Over the Labor Day weekend and due to excellent performance at Woodbridge Showroom, I was transferred to a new and major showroom

New Business Marketing Representative

Confidential

Responsibilities:

• Build relationship with Business Members by contacting them and inform of upcoming events and explain in detail the benefits of Membership.
• Sets and conducts appointments with business prospects and members to purchase Memberships, obtain
• Credit and developing strategies to meet and exceed Membership goals.

Confidential

Responsibilities:

• Acting as President/Systems Integrator for my Home Office based Consulting firm offering among other following areas of expertise to Small Business/Home clients:
• Broadband Systems Design and Implementation including entire process from conception to installation, testing, final approval and post-delivery support.
• High-end Web based Security Systems (Remote Cameras accessed through Internet)
• Design/Installation Networking Small Business/Home
• Install/Configure Small Business Server Windows 2003 R2
• Technical Documentation Translation English/Spanish

Confidential, Paramus - NJ

Wireless Consultant

Responsibilities:

• Retail Sales position supporting Regular Customers and Small Business Accounts, selecting the best products including Real-time Wireless Direct Connect Technology (Walkie-Talkie) plus Internet Access capable to sync. with Microsoft Outlook.

Confidential, Bridgewater, NJ

Senior Sales/Field Support Engineer

Responsibilities:

• Provided pre and post sales support for xDSL Broadband Access Technologies including Video on Demand (VOD), Digital Set Top Boxes (STBs) MPEG-2 over ATM, Real-Time Digital Video Broadcast (DVB),
• High Definition TV (HDTV) and High Speed Internet Access. VOD applications Implemented/Supported on SGI/nCube Video Servers.
• Responsible for the initial setup and testing of all applications supported by the VG4160 ViaGate Multimedia Switch. This including loading and testing OVS (Oracle Video Server) Module to support VOD (Video On demand), setting support for DVB (Digital Video Broadcasting) using third party platforms all these services over ATM-based networks at OC-3 and OC-12 speeds (Fore ATM Switches).
• TDR Qualification of wiring/cabling (CAT3, 5, 5e) in MTUs/MDUs to meet xDSL requirements.
• Responsible for SAT (System Assurance Test) to finalize the delivery of ViaGate Systems.
• Provided technical support for trade shows, road shows, technical trials, resellers, integrators and VIP accounts
• Wrote technical documentation on-site Maintenance and Troubleshooting guides for training domestic and International customers. Documentation was used by the technical writers as the basis ViaGate’s formal Installation and Administration manual
• Trained engineers for both foreign and domestic customers often requiring on-site instruction
• Lead successful beta/testing and initial deployment of ViaGate’s VDSL product line for domestic and International customers

Confidential, NY

Senior Network Technical Support Engineer

Responsibilities:

• Lead member of Audit team providing PC/MAC and Network support for over 1800 high-end users. Support included troubleshooting of configuration problems, printer setup and customization of proprietary in-house applications
• Resolved daily network problems at the Desktop level, creating new accounts, assigning rights, set/reset passwords and fixing lost connections to the LAN. Resolved daily problems with Lotus cc:Mail, Lotus Notes, MS Office (Word and PowerPoint), PCAnywhere, and remote dialup Mail
• Lead the migration from MAC OS to Windows 95. Responsibilities included installing/testing of software, planning the conversion/transfer of MAC OS database to Win95 OS
• Resolved significant instability and incompatibility problems encountered when migrating high-end proofers from a UNIX based network to Windows 95 based environment