SUMMARY

• As a Technology Specialist, with over 20 years of Technical experience, of that 10 years have been in Management in Federal Government Institutions such as Confidential .
• My Technical skills include Local Area Network (LAN) administration and implementation, Blackberry Exchange Server maintenance and Desktop Support level 3 and Management.
• My major strengths consist of managing 2nd - and 3rd-tier Desktop support IT Management teams.
• I have also implemented Help Desk Standard Operating Procedures, and trained support team personnel.

PROFESSIONAL EXPERIENCE

Desktop Support

Confidential

Responsibilities:

• Create and Maintain Large Security Groups in Active Directory and Microsoft Exchange
• Addressing and correcting any hardware, software or connection issues.
• Administrator and Maintain Domain Accounts
• Conduct and Coordinate All Office Meeting using Adobe Connect and Assigning Phone Bridging Conference Codes
• Providing phone and in-person support to users for various systems, including e-mail, LAN/WAN, user account administration, active directory, standard desktop images and applications
• Create and Maintain Several Large Email Distribution List for Government Agency using Microsoft Exchange
• Maintain Communication Equipment to include; Satellite Phones, iPhones and BlackBerry Using MAAS360 Server Panel
• Support Desktop/Laptop users and resolving any issues with Microsoft Products, Adobe, and other deployed software.
• Create maintain Service calls using Service Pro Ticketing System
• Process and Distribute RSA Hard and Software Tokens using RSA Control Panel
• Program and Assign PIV Card Building Access using Velocity application

Desktop Support

Confidential Communications

Responsibilities:

• Administrate Customer LAN Equipment (Cabling, Routers)
• Maintain Customer LAN via Remote Services, (Citrix, Remote Assistance)
• Install LAN equipment at the Point of Origination on the WAN
• Administrate Customer Data and Video Circuits via the (Central Office)
• Managed User testing of New Windows Applications, Windows XP

Desktop Support

Confidential

Responsibilities:

• Provide Remote Desktop Support for Clients
• Assist in preparing cost estimates for projects.
• Install and maintain Network Systems, (Windows Server 2008 R2)
• Setup and Installed Polycom Sound Station Wireless units for Confidential
• Managed BlackBerry Inventory for Distribution
• Managed the Blackberry Accounts for New and Existing Users
• Setup and Maintained Conference Room Communications, (Video Telephone Conference) Confidential, Using WebEx Software

Desktop Support

Confidential, Sterling, VA

Responsibilities:

• Provided Desktop users with Daily Desktop Support Level 3Windows XP, Windows 7
• Maintained User updates for Desktop Using Remote Microsoft SCCM
• Coordinated Windows 7 Desktop Support for Confidential 5000 Users
• Administrated Migrations Team For Windows 7 Migration from Windows XP
• Maintain User Accounts in Active Directory
• Maintain and Write User Applications for Deployment Using Microsoft SCCM
• Test User Applications for Federal Desktop Core Configurations, (FDCC)
• Created New User Accounts and programmed Door Card Keys
• Tracked user Trouble Ticket incidents using Heat Ticket Management Software

Help Desk Manager

Confidential,Gaithersburg, MD

Responsibilities:

• Managed Technical Desktop Support Team with Windows 7
• Coordinated Windows 7 Migration from Windows XP
• Managed Confidential Domain, Maintained Microsoft Active Directory
• Managed McAfee Safe Boot Cryptographic Server
• Administrator Wireless Device Accounts with Confidential Vendors
• Administrator Confidential Wireless Domain, Setup and maintained user accounts via Cisco Wireless Web Functionality
• Managed and Supported Confidential Wireless Inventory, IPhone and Blackberry
• Assisted in preparing cost estimates for projects.
• Managed the BlackBerry Accounts on BlackBerry Server
• Setup and Installed Polycom Sound Station Wireless units for Confidential

Senior System Engineer

Confidential, Fairfax, VA

Responsibilities:

• Supervisor Desktop Support Team for Military/Government Branch CWT (Field Operations East Coast)
• Created and maintained User Accounts in Microsoft Active Directory
• Administrator of Civilian Government Operations Southeastern District of the United States, Assisted Users with Day to Day Desktop computer issues
• Lead Technical Adviser Blackberry Server Implementation Project
• Administer of Altiris Deployment Server, Maintained Altiris Server
• Tracked user Trouble Ticket incidents using Heat Ticket Management Software
• Administered Altiris Remote Desktop Server, Used Remote to access users accounts within the region
• Engineered solutions to integrate wireless LAN

Manager--Front Office Support Team Manager

Confidential, Tyson's Corner, VA

Responsibilities:

• Managed Technical Desktop Support Team for the Front Office staff of the Confidential
• Provided Desktop Support to the Director of Missile Defense at Off-site Conferences, (Netherlands), and (Huntsville. AL)
• Managed all IT special projects concerning Front office staff, (U.S. Air Force General)
• Assisted Users with the testing of U.S. Departmental Software for Compliance with Federal Desktop Core Configuration (FDCC)
• Approved Software Applications Based on the FDCC Standards
• Administered User Accounts within Active Directory
• Maintained Conference Room Communications, (Video Telephone Conference) Confidential, Using WebEx Software and Wireless Polycom Table units

Independent Contractor

Confidential

Responsibilities:

• Administered Desktop Support Services to Genesis Office Systems Clients (Per Call/Per Hour Basis)
• Coordinated Day to Day User Desk Top Support Services
• Installed Desktop Applications for Genesis Clients

Senior System Analyst

Confidential,Washington, DC

Responsibilities:

• Managed User testing of New Windows Applications, Windows XP
• Assisted in Pre Rollout testing of Windows Network Platform Applications, Windows XP Server
• Managed testing and implementation of Helpdesk ticket tracking software
• Coordinated New Desktop migration plans for the installation of Windows XP for The New York and DC offices
• Coordinated Lotus Notes migration to for New York Office Microsoft Windows Outlook
• Coordinated Avaya Voice over IP migration for DC office
• Administered user accounts via Avaya VOIP Server
• Coordinated the testing and implementation of Payroll software, People Soft, and I-Manage
• Assisted in preparing cost estimates for projects.
• Setup and Maintained Conference Room Communications, (Video Telephone Conference) Confidential, Using Citrix Software
• Trained Secretary Base on the use of PeopleSoft Web based Payroll Time tracking Application User Base 70 Secretaries
• Installed New Servers for the Windows 2000 advanced server and Blackberry 4.0 migration for the Washington, DC office
• Maintained the Time Tracking Web Based PeopleSoft Application
• Managed Blackberry upgrade of U.S. Senate Capitol Hill Offices repeater Systems
• Senior Installation Consultant for Blackberry Enterprise Server (BES) Server
• Managed Hardware Installs for Washington, DC office
• Managed Blackberry Server Installs for the Washington, DC office
• Installed and maintained The Firm wide Conference room booking system, (Room Tracker)
• Engineered solutions to integrate wireless LAN

Senior System Engineer

Confidential, Boston, MA

Responsibilities:

• Attended All Computer Pre Installation Meetings, Representing the Interest of the U.S. Senate Computer Installation Team and offering Technical Assistance to the Senators, System Administrator for the Implementation of the Office Migration Plan
• Senior Server Technical Administrator to U.S. Senate Sergeant At Arms
• Coordinated Senate State Office Desktop installs, Deployment of Windows XP
• Installed New Senator State Servers
• Senior Installation Consultant for U.S. Senate Sergeant At Arms
• Coordinated all Hardware Installs for the U.S. Senate Systems Administrator Confidential, advising all Senate Offices

Desktop Team Lead

Confidential, Washington, DC

Responsibilities:

• Senior Migration Coordinator for Windows 2000 Platform Migration included the Transfer of GroupWise E-mail to MS Outlook 2000. Migration consisted of 3000 users at US Postal Headquarters.
• Assigned Migration Team daily duties for Operating System upgrade from Windows 95 to Windows 2000
• Supervised Level 3 Senior Helpdesk Support Team (30 Members)
• Assisted LAN Support Personnel with Troubleshooting and LAN issues
• Instituted Weekly Helpdesk Trouble ticket reports.
• Created New Blackberry accounts
• Administered Blackberry Server.

Helpdesk Manager

Confidential, Arlington, VA

Responsibilities:

• Helpdesk manager for the Confidential .
• Provided phone and in-person support to users for various systems, including e-mail, LAN/WAN, user account administration, active directory, standard desktop images and applications
• Addressed and Corrected any hardware, software or connection issues.
• Supported Desktop/Laptop users and resolving any issues with Microsoft, Adobe, Roxio and other deployed software.