FARMERS INSURANCE AGENT Resume Forney, TX - Hire IT People

SUMMARY:

Dynamic electronic equipment technician with over 15 years civilian and military support experience.
Proven supervisory expertise training technicians and clients on using and maintaining tools and equipment.
Solid repair and training experience in communications equipment, security systems, surveillance equipment, cleaning tools and wafer pods.
Skilled field service engineer with over five years experience repairing and installing liquid dispense pumps on OEM equipment for the semi conductor industry.
Experience installing and maintaining IT infrastructure and networking systems.
Maximize resources to achieve customer satisfaction and increased productivity, meet deadlines and goals. Implement and coordinate both strategic and tactical plans to enhance performance.
Adept and experienced in problem solving and providing solutions.
Persuasive, with ability to communicate effectively with culturally diverse audience.
Computer skills include MS Office Suite.

PROFESSIONAL EXPERIENCE:

FARMERS INSURANCE AGENT

Confidential, Forney, TX

FIELD SALES ENGINEER

Confidential, Dallas, TX

Manage all aspects of the assigned Thomson products sales cycle at the channel / branch locations.
M aintain accurate and up - to-date customer records for significant calls / visits made, events taking place, and history in Sales Force.com.
Utilized the Value Sell philosophy to manage my accounts with our channel partners.
Work with Product Management team (supported by Regional Sales Manager) to develop annual sales plan, and implement Sales & Marketing Strategy
Work closely with Inside Sales, Customer Service, and Technical Support personnel at the Thomson Customer Support (TCS)
Manage four state territory valued at more than 5 million dollars in sales.

Field Service Enginee

Confidential, Chaska, MN

Provider of critical products and materials used in advanced high-technology manufacturing .
Supported sales staff in marketing, installing and maintaining new products.
Worked with management and sales staff to achieve territory business growth of 10% annually.
Maintained and serviced all tools promptly to ensure customer satisfaction.
Upheld customer onsite service contracts for clients by meeting all predetermined levels.
Performed non-OEM upgrades on front-end tools.
Provided customer training for equipment service and repair.

Team Leader

Confidential, Fort Carson, CO

Supervised 12 technicians maintaining and repairing radio receivers, transmitters, COMSEC equipment, controlled cryptographic and other critical communications equipment.
Served as subject matter expert for radio repair and trouble-shooting.by peers and supervisor.
Decorations include Army Commendation Medal and Army Achievement Medals.