Connection Center Associate Resume Lynchburg, VA - Hire IT People

CAREER OBJECTIVE

A certified information technologist with expertise in customer service administration, computer networking, analytics, and sales. Possesses excellent communication skills, as well as up - to-date knowledge of IT trends. Seeking to utilize my 5+ years of previous information technology experience to fulfill a role within a IT company.

CORE COMPETENCIES

Customer Service and IT Knowledge
Logical, Innovative Thinking
Experience with Diverse Populations
Goal-Driven

SKILL:

Strong skills in administration such as mar keting, sales, analytics, community relations, and scheduling.
Over 5 y ears of customer ser vice experience both ov er the phone and face to face.Call Center experience wor king with call center applications and company phone policies.

COMPUTER SKILLS:

Proficient in Micr osoft Office 365 Office pr oducts. Comfor table wor king with W indo ws 7
W indo ws 8
Windows 10 and M ac OS X operating systems. Kno wledge of M icr osoft S er v er 2008
2012
2016 including installation
DHCP
DNS and Activ e Directory . Knowledge with Adobe products. Experience installing hardwar e devices to computer operating systems such as printers mice etc. Experience wor king with email clients. Knowledgeable when registering domain names. Pr oficient in Linux and fluent in r emote desktop . Kno wledgeable with commands used in command pr ompt and pow er shell. E xperience installing 802.11g wir eless networ k r outers and configuring SSID
WP A and MA C F iltering.

WORK HISTORY

Connection Center Associate

Confidential, Lynchburg, VA

Assisted members with cell phone upgrades, line additions, and minor tech suppor t issues.
Provided information to customers regarding various technology devices, such as TVs, tablets, and media devices.
Kept records of inventory levels throughout the department.

Student Marketing Agent

Confidential, Lynchburg, VA

Contacted high school students to promote events at Confidential .
Contacted Confidential Alumni & Donors with information on upcoming events.
Updated and maintained alumni/student records by verifying and updating all information on file with Banner Application Software.

Market Development Management

Confidential, Norfolk, VA

Managed appropriate store inventory levels.
Generated IRR analysis.
Developed customer relationships.
Ensured assets met minimum performance requirements and developed a plan of action for low generating-assets.
Placed and transmitted appropriate order in conjunction with existing geographic sales routes.

Tech Support I

Confidential, Chesapeake, VA

Provided technical support to customers via telephone and written communication.
Exercised judgment within defined procedures and practices to determine appropriate action with customer callers.
Entered call information into call tracking database.
Assisted in testing and evaluation of current and new products.
Performed special projects as assigned.

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Connection Center Associate Resume

Lynchburg, VA

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