SUMMARY:

• I am detail oriented self - starter, with strong problem solving professional, a quick learner, resourceful and goal oriented, with strong management and personally skills, who work well under pressure, a team player, with multi-skilled and talented, who has strong leadership skills.
• I bring to hiring organization thirteen plus years of technical experience; with exceptional organizational skills, innovative network solutions and services while delivery excellent people and communication skills.

TECHNICAL SKILLS:

Hardware: IBM 3000 GL Desktops / HP Laptops NC6320, NC4010 Omni Book Laptops Compaq Proliant/DeskPro, Gateway, and Dell OptiPlex 745,790,960,520. & Compaq desktop DC5100, 7900, DC530, and Dell Laptop E6400 and 6400 latitude HP Laser Printers, Lenovo X220 and X230 Apple/Mac applications, specifically Mac OS X 10.7 and 10.8 LeopardPhones: IPhone, IPad, Android phones and Galaxy Pads, Blackberry and Treo Support, Windows Mobile Blackjack II, HTC 8925, Diamond Touch, Galaxy Note

Classes: Networking + Server 2008R2 VMware & Workstation and Hyper V, ForeScout CounterACT security

Software: MS Outlook 2000/2007/2010, Dameware, Net Meeting, Adobe suite, log Me In, Outlook Web AccessPoinsec and Safe Boot Encryption and PGP Encryption software, Ghost 11.5 and Waik Tool for Images ESET NOD32 Antivirus, Kaspersky antivirus and administration console.MS Office 365, Web Jetadmin, Websense DSS, Nessus Agent, Novell Zenworks:

Others: All Adobe, Corel Norton Ghost, Tivoli, Applix, Vpn and Mail and SMS remote control, Window XP, Carbon Copy and Remote Management (Timbuktu) Altiris, Remedy, Heat, and BlackBerry Server Support, Windows 2003 Active Directory, Windows 7 And XP, Lotus123 and Lotus Notes 7, Exchange Server 2007/2010, DNS, DHCP, Cisco Call Manager systems, LANDesk Service ForeScout CounterACT security software, Cisco Unified Communications Manager VoIP, RSA SecurID, DUO, Global Protect

PROFESSIONAL EXPERIENCE:

Confidential,Washington, DC

Technical Ops Support Tech

Responsibilities:

• Responding to telephone calls email and other requests for tracks and monitors problems to insure timely resolution
• Support all printers laser jet 3011, 3015, 4350, 5200, Xerox Altalink C8070, C8035, C8055, Xerox Phaser 7800dn
• Experience supporting mobile devices such as IOS, Android, Blackberry and Windows
• Setup and support video conferencing equipment & support smart boards for all departments and staff and visitors
• Deploying, maintaining, supporting and upgrading desktop PC, hardware, software, operating systems
• Monitor and Verify SCCM 2012 server recognizes the client in installed on machine and remote to the computers.
• Websense Security scanning, which inspects incoming web pages block malicious code phishing, malware & viruses
• Monitor and remove virus, spyware, and other non-authorized software Symantec Endpoint Client.
• Maintaining accurate hardware and software with Snow Software inventory and window 7 deployments
• Powerbroker Endpoint Protection platform for desktops knowledge of windows 7 and testing window 10
• Assist with troubleshooting wireless, local, and Wide Area Network connectivity and performance issues
• Working knowledge of Microsoft-Office 2010, Active Directory accounts and created new users accounts reset.
• Set-up Cisco IP Phone 7940 and configuration and installs and troubleshooting with CitrixCA Web client
• Experience with troubleshooting network application issues in windows environment with Novell Zenworks clients
• Install software for Hp laptops 840, 8470p & elite book 840g3 experience with network connectivity troubleshooting
• Maintain hardware and software and services through HP, Microsoft, and other vendors by warranties
• Support and set up DUO two-Factor Authentication on user mobile phones using soft token software.
• Migrated end users data from old machine to new machine and install software in a windows 7 enterprise environment
• Monitor and support Ivanti Endpoint Security on all user laptop onsite and remotely and Microsoft bitlocker encryption.
• Communication with customers as required keeping them informed of incident progress, notifying them of any changes
• Enterprise level vulnerability scanning with Nessus and Palo Alto protect global SSL VPN Client. Cisco AnyConnect

Confidential, Arlington VA

Laptop Administrator

Responsibilities:

• Beyond Trust Account Management and Vulnerability scanning for laptops Retina Network Security Scanner
• Solar winds network traffic analyzer and bandwidth monitoring for all servers.
• Check Point full endpoint security Smart Console R77 coverage data and network full disk encryption.
• Support Install Cisco Any connect secure mobility client VPN for user’s laptops.
• Monitor Equitrac intelligent print management software for the whole network.
• Dell latitude E5540,E5440,E6410 and E6400\Image laptops with ghost
• Microsoft Office Professional 2010 and office 365 \Sky for business Acrobat XI standard
• Boardsoft M6 Administration Console for Cisco 7940 IP phones reset password adds users.
• Powerbroker Endpoint Protection platform for desktops and Powerbroker EPP for laptops.
• RSA SecurlD Security Console assign hardware and software tokens edit authentication attributes.
• Monitor Barracuda Spam filter firewall for the Network windows 7 professional
• Active Directory User logon, rest users password account set ups disable\enable
• LaserJet 2420DN, Xerox Color 570,Hp LaserJet 9040,Dell Color 3110cn& Phaser 3300mp Hp1606dn
• Print Management Console in windows server 2008 R2 and Windows server 2012
• Setup and support video conferencing equipment for all departments and staff
• Maintain Equitrac Office Manager Ver 5.2.22 add billing codes and run reports
• Migration and configure all users data and troubleshoot all technical issues

Confidential, Washington DC

Network Support\User Desktop Support

Responsibilities:

• Tight VNC Software Remote desktop software
• Zultys Phone system the intuitive, MXIE (Media Exchange Interface for End Users) is a desktop client
• Iboss Secure Web Gateway Platform’s exclusive network anomaly detection exposes the most evasive
• Managed network printer Hp LaserJet, Brother, Ricoh Aficio and Canon IR-ADV
• Maintain AD accounts and created new users accounts, resets unlock disabling account move users.
• Microsoft Office 2013, 2010 installed on Windows 7 & 8 computers
• Mobile laptop support, management, and asset control, Chromebook Carts with Google Admin Console
• Dell Latitude E5440, E5450, E6510, Lenovo T430 E535 and Chromebook Asus c300M
• MacBook Pro, MacBook Air OS X 10.7and 10.8 Office 2011 support for staff
• Maintain and support PC/laptop hardware maintenance and repairs LAN and Web security
• Build Imaging for laptop & desktop computers using Windows Deployment Server.
• Maintain hardware and software warranties and services through HP, Microsoft, and other vendors.
• Maintain all plate forms through Windows Server2012 R2 Management Console 3.0
• Dell SonicWALL Net Extender and VPN via console and VMWare ESXi 5.5 support
• Connect Wise Help Desk Management Ticketing System track user request and tickets.
• Monitored Cisco Meraki Dashboard and wireless and resources, Meraki Dashboard Login
• Provides setup and support video conferencing equipment for all departments

Confidential, Washington DC

Desktop Support/Network Support

Responsibilities:

• Maintain Kaspersky Antivirus and Administration Kit to push new Antivirus to all laptops and desktop.
• Monitor and support Ruckus Wireless Zone Director Administration console for the HS and Low middle school.
• Supporting Apple MacBook Pro, MacBook Air Chrome Books Mac OS X 10.7and 10.8 Leopard
• Maintain and support IPad's 2nd, 3rd and 4th generation IPhones and Android Phone
• Maintain AD accounts and created new users accounts, resets, unlock disabling accounts move users.
• Configure Installed student’s software on IPads using JAMF Software. Google Drive
• Repair and troubleshoot Dell OptiPlex 3020,990,790 & 760
• Network Printers CP4525, 4520, 4050, 4000 toner replacement, break fix
• Microsoft Office 2008 and 2011 Microsoft 2010 and 2013 installs google admin console
• Build Images for PCs and Macs and reimage all computers and push out with WAIK
• Configure mobile devices IPhones and IPads and Android phones and Samsung Galaxy tablet
• Parallels installs for Desktop 9 &10 for Mac. Adobe creative Suite 6 Design & Web Premium
• Zendesk Enterprise is the ticket management system used Office for 2008 & 2011
• Google apps drive, docs admin console and google apps Epson bright link smart board for Mac & Windows

Confidential, Washington DC

Network Technician

Responsibilities:

• Windows XP to Windows 7 Deployment on Dell OptiPlex 790,7010 and Dell All-in One 9020
• Back-up user data using laplink External drive or Network and Windows Easy Transfer
• Install software and local printers, and Network printers to new computer
• Used Pcmover to move and restore all user profiles, programs, applications from old PC to a new PC.
• Image Dell laptops use USB stick for Latitude E6410, E5500.
• LaserJet 5550,CP6015,5200tn Imagerunner 3245i,workcentre 5790,7556 and 5150
• Monitor imaging and configuration to make sure there are no issues.
• Microsoft Office 2007/2010 Adobe Software Scanners system throughout the building.
• Ghost 11.5 and WAIK Tool was used to create images for Windows 7 and Windows XP
• Migration and configure all users form Windows XP Windows 7 Professional BitLocker Encryption in Windows 7
• Installed and configure IMIS 15 and Sage Mas500 used Postini email filter with exchange 2010

Confidential, Alexandria VA

Network Technician Non-Profit

Responsibilities:

• Configure Cisco IP Phone 7941 in Cisco Unified Communications Manager new and old Reset Cisco wireless & VMail
• Configure new phone System Mitel 5320/5330/5340 IP phone for users and deploy them.
• Create Images for Dell Latitude 6410/6400 and Desktops Dell Dimension 9100, 9150, 9200 Using Norton Ghost.
• Create Images for new Lenovo X220 laptops Windows XP and windows7 Professional & Ultimate x64 & x86 SysPrep
• Installed and configure Sage Mas 500 for users’ laptop and desktop and Installed and configure IMIS 15
• Monitored Symantec Backup Tapes Exec 2010 R3 for Exchange Server 2010 with Quantum tape deck LTO tapes
• Maintain AD accounts and created new users accounts, resets, unlock disabling accounts
• Configure mobile devices IPhones and Ipads and Android phones and Samsung Galaxy tablet
• Dell PowerEdge 2650 Server replaced mother board, powers supply and fan memory
• Dameware is the remote tool used to gain access to users’ laptops and desktops throughout the build.
• ESET NOD32 Antivirus; Kaspersky Antivirus and Administration Kit to push new Antivirus to all machines.
• Set up and maintain Toshiba Studio printers’ 2330C, 3530C and 4520C setup user to scan documents to outlook email.
• Configure Citrix VPN and Sonicwall Net Extender VPN for laptops users. Setup install network printers, scanners faxes
• Training user and installing Microsoft Office 2007/ 2010 Lenovo laptops X220,X230 and Dell OptiPlex745and 790
• Supporting Apple/Mac applications, specifically Mac OS X 10.7and 10.8 Leopard & VMware Workstation & Hyper V
• BlackBerry Enterprise Server Express configures 9630, 9530 and 8830 phones and LANDesk as a ticking system
• Aero Hive Manager Enterprise Wireless 5.1r4 Configure and update and maintain

Confidential, Alexandria VA

Help Desk/ Jr. Administrator Non-Profit

Responsibilities:

• Create images using Ghost15 and 11.5Ghost for windows XP and Windows 7 Microsoft Office 2007 and 2010
• Troubleshooting windows applications in a and XP and Windows 7 environment or equivalent
• HP network printers laser Jet 4050, 4250, 3005 2420 and M4345MFP network printer and Ricoh Aficio 3260c
• Support office 2007 and 2010 Crystal Reports, Firefox and Symantec Endpoint Protection
• Maintaining tickets In IT Support Site, Remedy Seven will be the new ticket system.
• Maintain Active Directory and Exchange Management. Reset user passwords and unlock user accounts
• Migrated end users data from laptop or desktop to new machine and install new software
• Configuration Dell Laptops E6400, E6410 and E4300 to NIB standard
• Ghost OptiPlex Desktop 380,360 3100 and 7800 with standard and nonstandard images.
• Use Smart Device Monitor for Admin Pack for network printers to see what there statues are.
• Performed data and application configuration and integration for software mot on the image
• Setup equipment operating procedures including LCD, overhead, and slide projectors and laptops
• Installed Zoom Text Magnifier/Reader JAWS screen reader software and Dragon Naturally Speaking 10 Pro
• Remote Access and Desktop Control Software from logmein123 installed video conferencing software Nefsis

Confidential, Washington DC

Team Lead/Desktop Support Nonprofit

Responsibilities:

• Manage user accounts, set up new user computers and workstations, configure and rebuild PCs.
• Ensure that SLAs and action items are met, managing the support team to ensure rapid response times and follow-up.
• I maintain all 250 network printers HP LaserJet 9000 HP color 5550, 9050 & Canon IR6750, IR3570,Ricoh MP C3300.
• Using Peregrine Service Center software moving to remedy (7) to ensure high quality customer service.
• Ensure that all VIP calls are responded to immediately and also assist VIPs with problems and special requests.
• Identify and request training to develop skills that would improve staff capabilities
• Support Office Microsoft 2007 Outlook Web Access, IPASS VPN, Office Communicator, Oversee IT inventory
• Setup network equipment such as LAN cabling and hubs and view printers with Web Jetadmin
• Install, support, and troubleshoot Windows XP user accounts and profiles and Microsoft Office 2007
• Use Symantec Ghost software for cloning and installing for end user workstations and laptop. Perform routine checks.
• Desktop and Laptop hardware and software installation and troubleshooting; move and relocate as necessary.
• Install PGP Encryption software for laptops and some desktop and Email Symantec Endpoint Protection.
• Clean viruses on PC/Laptops and find a quick resolution for the same and install and support desktop printer.
• Maintain configuration HP laptop Elite book 6930, HP 2530P, NC6400, HP 6320 and HP 6910
• Machines and optimize if necessary and Setup and configure wireless connections on laptops.
• Maintain hardware and software warranties and services through HP, Microsoft, and other vendors.
• Marimba Software Tool is used to push applications to Laptops and Desktops moving to SCCM.

Confidential, Washington DC

Network Support/Desktop Support

Responsibilities:

• Document, track, and monitor user issues to ensure a timely resolution and resolve user technical problems
• Primary respondent to all inter-office and field user support calls via, phone, or email
• Maintain Windows 2003 Active Directory /windows 2003 server. Outlook Web Access and Microsoft Office 2007
• Installed Hp network printers LaserJet 8150, 8000 and 1220c and local printers .Tekronix 7700GX
• Install Poinsec and Safe Boot Encryption software and Spectra Guard SAFE for wireless laptops with XP
• Maintain software configuration HP laptop elite book 2530P,2510P NC6320 and NC4010
• Hardware Remotely via Microsoft Net Meeting Windows Remote Desktop to identify/fix/resolve software troubles
• Assist the Network Administrator as required Monitored users account using CounterACT software
• Deploy and maintain network peripherals and workstations label printers local printers and scanners
• Install ICA Citrix Client-configure an in house application for each user. Reset user Citrix Account.
• Migrated end users data from old machine to new machine and install any additional software and Hardware.
• Create image using Norton Ghost cast server for XP Compaq desktop DC5100, DC530,dell laptop E6400 OptiPlex 960
• Support Office 2003 and 2007 and WordPerfect Suite X3and X4 Smart Draw 2010 Lotus Notes 123 4.6 & 7
• Log and close incoming technical support calls /requests in trouble tracking system (Magic)

Confidential, MD

IT Support Technician/ Network

Responsibilities:

• Maintain, analyze, troubleshoot and repair desktop, laptop, hardware and computer peripherals as well as
• Coordinates and provides inter-office and field user support NetMeeting, Vnc Remote, phone, email support.
• Upgrade or replaces hardware and software systems, which includes the setup of workstations and the installation
• Mentor new desktop technicians and configuration of software and hardware network/ Outlook Web Access
• Troubleshooting for desktop, laptops and other PC Peripherals. Support of Handheld - blackberry and Treo.
• Expertise in troubleshooting printer and print related issues and Email support Outlook Microsoft Office 2003&2007
• Providing Service Desk, Remote desktop Services or Desk-side Support Active Directory adding and deleting users
• Troubleshooting Windows applications in a and XP environment or equivalent and Vista
• Knowledge on antivirus client software installations, patch and hot-fix installation ePolicy Orchestrator
• Created XP images using Norton Ghost for laptops and desktop and migration user data.

Confidential, Washington DC

Helpdesk Specialist/Network Support

Responsibilities:

• Monitors systems for performance, policy enforcement check logs for software, hardware or security issue
• Install/remove/upgrade approved software packages on servers. Create image using ghost cast server for XP
• Maintain, support and administer ESA-EWDS Windows 2003 Active Directory Resetting, adding and deleting users
• Provide weekly status reports to management and Install network printers and local printers
• Investigate problems related to hardware and software configuration. With desktops and laptops.
• Monitor Track-It and resolve Track-It tickets that are submitted by Helpdesk and or developers
• Install/remove/upgrade approved software packages on servers. As well the user local machine
• Migrated end users data from old machine to new machine and install new software and configure use Outlook 2007
• Remotely via Microsoft Net Meeting to identify/fix/resolve software troubles.

Confidential, Washington DC

IT Support/Network Support

Responsibilities:

• Install and configure workstation and laptop kiosk workstations for lockdown support Microsoft Office 2003 and 2007
• Migrated end user data from old machine to newly installed machine using USMT and install additional software
• Create images using Bart PE for windows XP Compaq desktop and laptop dell desktop and laptop and Vista
• Install Dell Optiplex Desktop 745 Compaq laptop C700\C710 HP Desktop dc 7700 Dell Laptops D610 & D800
• Install Hp network printers LaserJet 4250, 4050, and 4100 Hp LaserJet P3005 & P 2015dn local printers
• Successfully add user and computer reset functions to Active Directory for newly installed computers while disabling
• Update and maintain user documentation handouts and frequently encountered questions/problems
• Troubleshoot user desktop computer remotely using CA Unicenter desktop, computer name or IP address.
• Migrated end users data from old machine to new machine and install new software and configure use

Confidential, Washington DC

IT Support Analyst

Responsibilities:

• Experience with Citrix, Terminal Servers, and computer technology, LAN/WAN topologies
• Identity and resolve/escalate hardware, software and network related issues and Microsoft Office 2003, 2007 issues.
• Reset user passwords and unlock and disable user accounts in Active Directory
• Log and close incoming technical support calls /requests in trouble tracking system (Remedy)
• Maintain Windows 2003 Active Directory / BlackBerry Server Support, Outlook Web Access Support.
• Install, configure and upgrade desktop GX620, 280 and laptops D600, D610 & D800 Dell machines
• Accessed end user desktop computer remotely via Microsoft Net Meeting to identify/fix/resolve software troubles
• Experience troubleshooting Windows 2000 XP handheld devices such as Blackberry & Treo
• Install Hp network printers LaserJet 4250,4500,and 4100 and 8150 and local printers
• Configure, install, upgrade, move, troubleshoot, and repair PCs, laptops, printers, phones, and peripherals
• Resolve hardware and software problems for end-users in-person and on the phone
• Provide End-user technical support and maintenance on all desktop systems, printers, and other peripheral devices
• Interfacing with on-site LAN Administrators in order to procure custom software packages

Confidential, Bethesda, MD

Desktop/Network Support

Responsibilities:

• Troubleshooting desktop and laptop hardware and software problems in XP .
• Install, configure, and upgrade desktop GX620, 280 and laptops D600, D610 & D800 Dell machines.
• Updates call tracking and problem logging database using Heat tracking system.
• Network administration, monitoring, and troubleshooting network-related issues.
• Troubleshoot remote connectivity Management Agent ZEN works 7 Desktop Management SMS.
• Assess and install patches as necessary and migrated end users data from old machine to new machine.
• Work with Active Directory in ZEN works 7 e experience troubleshooting Experience Novel
• T troubleshooting Windows 2000/XP and Laser Printers the HP printer is setup Novell I printer in ZEN works 7
• Knowledge of and work experience with Windows 2000/2003 configuration and maintenance
• Migration and configure all users data and troubleshoot office 2007