Customer Support Engineer Resume
Stamford, CT
PROFESSIONAL EXPERIENCE:
Confidential
Customer Support Engineer
Responsibilities:
- Correspond with and supported major financial clients, managing critical issue resolution for Java applications running on low latency, Linux based, Zing Java servers.
- After the first three months of employment at Azul was made personally responsible for managing and being primary support contact of customers representing more than half the licenses issued and financial income of Azul.
- Corresponded with customers running mission critical applications in industries such as retail, search, streaming, capital markets, high frequency trading, Big Data that used all state of the art application stacks.
- Managed the issue resolution and the user support of the Open Source JDK, Zulu, for customers not using the Zing product.
- Suported Open Source Zulu Embedded Java builds, by providing customers with appropriate builds for their specific needs and by testing on different hardware platforms such as Raspberry Pi, Intel Edison and Beaglebone Black.
- Worked on implementing Embedded Device framework for corporate demonstration of device tracking using Zing, Zulu, Kura, Kapua, HawkBit, Ecipse IoT OpenTestBed, Maven.
Confidential
Business Relationship Manager, Stamford, CT
Responsibilities:
- Responsibile for interfacing with business units for Customer Service, Vacation Ownership and Guest Communications departments. Implement and improve IT strategic development, solution delivery, service management, risk management and relationship management.
- Provide strategic leadership and guidance to technical consultants for key IT initiatives. Facilitated and coordinated major and minor project activities for Web and SOA based applications.
- Guided the following Accenture consulting teams and in - house teams for capital and maintenance efforts:
- Manage a $1mil. capital project to integrate Third Party Eterprise Application with in-house CRM applications. Working with internal and external stakeholders across multiple organizations to complete project within time and under budget exceeding stakeholder's expectations.
- Defined and created SDLC processes adopted by many applicaiton development teams.
- Wrote Java code for middle tier rational data pricing modules.
Confidential
Director of Enterprise Application Engineering, Manhattan, NY
Responsibilities:
- Led the new technology half of the eighty five year old music royalty collection company as they convert their systems from handling Song Licensing and Revenue Distribution of physical records to electronic downloads.
- Initiate and led effort to build remote consulting team meant to supplement in-house development team.
- Managed Java, Web development, Word Press & DB developers and architect teams.
- Guided teams in the areas of database schema design, ETL process flow, J2EE & Swing coding standards, code version control, data security, disaster avoidance, QA processes, deployment processes and debugging.
- Managed processes such as Song Ingestion, Nielson SoundScan file ingestion and processing, Distribution Processing, License Revenue Tracking processes.
- Interviewed prospective programmers and project managers.
- Interfaced with business users and prioritized enhancement and issue resolution requests.
- Managed architecture and development of website conversion from JSP to WordPress.
Confidential, Manhattan, NY
Senior Application Developer
Responsibilities:
- Developed enhancements and bug fixes for Genomic Workbench (geWorkbench) the open-source, Java Swing, plug-in framework supporting analytic and visual components used by biomedical research practitioners
- Rearchitected and made modifications to geWorkbench to enable dynamic loading and unloading of plug-in components as well as the instalation of remote components.
- Developed and made fixes to the following analytic scientific components using core Java: Aracne, ANOVA, Basic Local Alignment Search Tool (Blast), Cellular Network Knowledge Base(CNKB), Cytoscape, Pattern Discovery, Promoter JASPAR file formatting, Promoter Matching Analysis, Transcription Factors, Ttest.
- Developed and made fixes to the following visual scientific components using core Java and Swing: Color Mosaic Display, Matrix Reduce (With Motifs), Motif Displays, Promoter Sequence Logos, Promoter Taxonomy filtering, Scatter Plot using JfreeChart, Tabular Micro Array viewer, Tabular Microarray View, Volcano Plots.
Confidential
Senior Application Developer /Manager, Stamford, CT
Responsibilities:
- Designed and developed (mobile, wallpapers and ringtones) in JSF and Hibernate allowing for the sale and distribution of XML, Image and Audio data, held in a Content Manage ment System (CMS), to third party affiliates as well as WWE internal applications.
- Developed Java Advanced Imaging (JAI) components and complex image processing algorthms to work with the above mentioned framework. This provides content to support a $9mil. syndication deal with Confidential .
- Developed processes to create multiple formats for audio files from a wav file source for mobile web site.
- Project Manager
- Started and managed an international team of developers and tech writers to create and documentation components for the above mentioned syndication framework.
Confidential
Senior J2EE Developer/Architect/Consultant, Manhattan, New York
Responsibilities:
- Designed and implemented a custom J2EE Struts framework that is the basis of every Intranet and Internet Application at developed at DTCC. Applications built on this framework are to be used to support the $1.1 quadrillion of securities that DTCC clears per year.
- Created, enhanced and maintained extensible IBM-WAS, Struts, Ibatis, Spring and Sybase Front & Back-End intranet web application framework to be extended by all Struts applications developed corporate wide. Development was done using the Eclipse and IBM-RAD development environments.
- Added Struts-Menu open source menuing system to J2EE Framework.
- Designed and coded custom tag library that extends the Struts tag library. This library is being used to shrink the development time of application developers.
- Overloaded Struts framework to enable enhanced security features in J2EE framework.
- Provided support to all bank development groups using the above-mentioned framework.
- Created the architecture for and implemented Weblogic Server 7.02 clustered environment with administrative and managed servers to allow work flow, document management and document creation applications to run with load balancing and fail-over capabilities.
Confidential
Senior J2EE Developer/Architect/Consultant, Manhattan, New York
Responsibilities:
- Designed and developed Java batch framework for mutual fund risk analysis and performance systems.
- Managed and mentored three BONY employees and lead them with their development of analytic front-end.
- Developed TomCat/Jboss/Weblogic, Hibernate and Sybase Front & Back-End intranet web application for users to maintain account information and analyze portfolio performance. Development was done with Eclipse and the MyEclipse plug-in.
- Developed a configurable Application Framework using the Eclipse, Java, Struts, JSP pages, TomCat and Weblogic. Created Castor classes, JDOM classes and Style Sheets for parsing XML files.
- Developed QA website to display resultant files of the framework. Coded Struts Tiles based JSP pages and Action Classes used to display project related information and resultant data.
- Created UML diagrams using MagicDraw and Poseidon tools to present proposed architecture of the framework.
Confidential
Senior Java Consultant, Purchase, New York
Responsibilities:
- Developed Fund Management application for Diversified's services that span the entire spectrum of defined benefit and defined contribution plans, including: 401(k); 403(b); 457; executive deferred compensation; profit sharing; money purchase; cash balance; Taft-Hartley plans; rollover IRA and Roth IRA
- Developed Fund Management application built on WebSphere and Oracle.
- Developed JSP screens with custom tag libraries and JavaScript using the Dreamweaver suit of tools.
Confidential
Senior Software Engineer, New York
Responsibilities:
- Developed IPIs primary application “ Confidential ”, a workflow, document management and document generation framework used for complex Over-The-Counter (OTC) derivatives. Developed Confidential using the Weblogic Application Server based on the J2EE 1.3 platform that utilizes EJB 2.0, JSP pages, and JMS and deployed it across most MSSQL, Oracle and Sybase database servers.
- Developed security enhancements to core controller in the model view controller (MVC) framework that protect applications from cross-site scripting, SQL injection.
- Developed security enforcing JSP tags preventing users from accessing JSP files without going through the MVC framework.
- Developed JSP tags and servlet routines that enable the display of *.gif and *.jpg files that are extracted from the document management systems.
Confidential
Consultant/Author, New York, New York
Responsibilities:
- Co-Authored J2EE Unleashed for SAMs Publishing.
Confidential
Consultant, New York, New York
Responsibilities:
- Developed Internet/HTML/Java based financial equity trading application.
- Developed equity, option and bond order entry screens using the SilverStream application server. Developed trading screens and account allocation screens using servlets and Java Server Pages (JSPs). Developed position, transaction activity, order allocation screens using Java and Microsoft SQL Server.
- Developed Java based APIs that interface with BNYC clearing systems and parallel most of the functionality for the above mentioned pages.
- Converted SilverStream Java code to comply with the J2EE standard and hosted on Weblogic applications servers.
- Worked with analysts designing Straight Through Processing (STP) systems in order to comply with T+1 standards.
Confidential
Director of Development, Riverdale, New Jersey
Responsibilities:
- “Hands-on” Technical Director of a twenty-person Application Service Provider (ASP) corporation.
- Responsible for choosing and managing the strategic direction and the development, design, project management and maintenance of all software and hardware for a “supply chain” and business to business electronic commerce (B2B E-Commerce) service and software development company.
- Responsible for interviewing and hiring all technical staff.
- Responsible for developing system management and control application with SilverStream Application Server that remotely executed back office operations.
- Responsible for developing back-end systems in Java including automated file management systems, data inventory systems, EDI processing systems and document management systems.
- Responsible for the development and maintenance of an enterprise system “vendor management inventory” (VMI) system using: internet/web technology including the Internet Explorer browser, IIS4.0 Web server, HTML, Java applets, Java script, VB script, ActiveX controls, Microsoft (MS) SQL Server and NT Server 4.0.
- Responsible for developing, maintenaing, hosting and distributing of “On Line Analytical Processing” (OLAP/ROLAP) reports using MS Pivot Tables, Info Space as a (ROLAP) front end to MS SQL Server relational data and Seagate Holos Tools.
- Responsible for mapping EDI data for b2b eCommerce data sets such as daily activity (852), purchase orders (850), resale report (867) and functional acknowledgments (997) using TSI software’s product Mercator.
- Responsible for back end batch processes including reception, transmission, mapping of EDI data and importing and exporting data to and from relational data bases.
- Responsible for verbal communications with clients and the management of accounts.
- Responsible for architecture, implementation and maintenance of communications services including the use of value added networks (VANS) (such as GEIS and Advantus), direct modem communications and encrypted file transfer protocol (FTP) over the Internet.
- Responsible for the stability and maintenance of all corporate hardware including Compaq Servers and workstations, Cisco routers, telephone systems and T1 communication systems.
- Responsible for the corporate integration of Intranet, Extranet, switched network, VPN and Check Point Fire Wall-1 architectures.
- Responsible for creating disaster recovery (DR) plans and architecture.
Confidential
Consultant/Account Manager, Morristown, NJ
Responsibilities:
- Developed C++ applications that would capture and transport data back and forth between PCs, AS400 servers and Mainframes for the world's largest package delivery company and a leading global provider of specialized transportation and logistics services.
- Started original feasibility, research, architecture design and coding for converting Confidential ’s Flexible Data Capture (FDC) project from C++ to the Java 1.1language leading a team of six people.
- Developed Client/Server “chat” application using Java 1.1 sockets, threads, AWT and Swing classes and event handlers used for interoffice communication at Confidential .
- Responsible for third party vender communication such as IBM, Oracle, Intersolv to find solutions for Confidential ’s conversion to an international, multiplatform (Mainframe,AS400 and PCNT) distributed object and CORBA compliant Intranet architecture.
- Developed the Flexible Data Capture (FDC) system for Confidential in Z inc, C++ and Ctree.
- Wrote specifications for FDC version 3.0 enhancements and allocated work to and managed DMR Trecom consultants.
- Managed DMR Trecom employees and gave performance reviews. Gave technical C++ interviews for prospective programmers.
Confidential
Senior Systems Analyst, New York, NY
Responsibilities:
- Developed a front-end multi-currency trading platform and supported programs for equity and fixed income portfolio managers and traders.
- Designed and wrote C programs in a DOS/Windows environment using Novell B-trieve relational databases, and a Vitamin C user interface.
- Providing complete technical support for clients on a daily basis for trading platform functionality and general trouble shooting.
- Managing system analysts/programmers, including specification writing, providing time frames and giving code reviews.
- Writing and proof reading documentation for new code.
- Writing Microsoft C++ classes such as matrix calculation, spell checking, doubly linked list and hash table classes using templates.
- Writing graphical financial charting classes in Microsoft Visual C++ for selecting and displaying financial charts.
Confidential
Floor Manager, New York, NY
Responsibilities:
- Achieved Series 3 and CTA certification. Coordinated floor brokerage operations in an open outcry environment on the New York Mercantile Exchange (NYMEX) and processed orders for crude oil futures and options contracts.
- Published my own daily technical market letter about energy commodities for institutional traders, fund managers and local floor traders.
- Developed futures and option strategies for clients and created daily option value tables (using Cox-Rubenstein binomial model for American options) for local option traders.
Confidential
Systems Engineer, Ronkonkoma, NY
Responsibilities:
- Developed and tested software for US Navy FFG-7 Class guided missile system in the language of CMS-2Y including anti-aircraft and anti-submarine systems.
- Coordinated thirty people form Unisys and the US Navy for validation tests on large-scale real time massively integrated combat system software.
- Government Security Clearance: Secret.
