First Level Real Time Market Data Support Specialist Resume New York - Hire IT People

SUMMARY:

An adaptable and dedicated information technology professional with progressive experience in systems analysis, database and network administration, hardware and software, computer operations, migrations, upgrades, troubleshooting, technical support and training/development.
Maximize the performance and productivity of existing processes while implementing new technology an integral contributor in the continued success of a company.

TECHNICAL SKILLS:

TSM Enterprise Backup V5.7; Windows XP Professional, Microsoft Word, Excel, Access, Autosys, Tivoli
Workload Scheduler; IBM Tivoli Netcool; Service Center Ticketing System (HP Open view); Sun Solaris,
Systems, Sunfire X4600, X4440, Storage Edge 6130; HP Proliant DL360 GS; HP9000/UNIX E25 Series;
HP 3000 Series 937RX; Pyramid Unix MIS Server Twin Operating System Version SMP - DCOS;
IBM RS6000 AIX V5; IBM PC AT, HP960; HP I70 SYS1 and SYS2; K400 Server 1, 2, and Model J200 Series;

PROFESSIONAL EXPERIENCE:

Confidential, New York

First Level Real Time Market Data Support Specialist

Responsibilities:

Monitor job execution via Autosys and WCC (Workload Control Center) job scheduling software.
Manipulate production processing to run multiple unrelated jobs and timely backups, optimizing productivity.
Update job parameters and batch scripts using VI editor.
Monitor data feeds from Global and Domestic markets, and switched feeds to backup systems in the event of network issues.
Conduct knowledge transfer training for Bangalore personnel to run Global and Domestic systems.
Conduct research and implements new concepts to maximize production processing.
Track, resolve, and escalate Global and Domestic exchange process alerts using the following monitoring tools:
Troubleshoot job failures, and resolve or direct problems to supervisor, developers, and Network Support personnel.
Perform additional duties such as systems checks, turnover log updates, systems reboots, and backups.
Schedule processes (jobs) for later execution utilizing the cron and at facilities.
Bring up critical processes on remote PCs’ for trading both Domestically and Globally..
Performed application installations to multiple systems.

Confidential, New York

Operations Analyst

Responsibilities:

Evaluated operational procedures, reporting information regarding productivity increase to supervisor.
Manipulated production processing to run multiple unrelated jobs and timely backups, optimizing productivity.
Troubleshot techniques to increase problem resolution time.
Responsible for monitoring, systems checks, turnover logs update, and backup performance.
Restored FTP files from system to system, both onsite and remotely.
Updated job parameters and batch scripts using VI editor. Found new ways to maximize performance.
Trained new personnel. Contributed to migration of PeopleSoft and Desktop application to JD Edwards.
Scheduled most effective path of jobs processed on daily basis.
Reduced advisement batch processing run time by 25%, providing operations with larger window in case of unforeseen problems.
Trained night shift operators in Plano, Texas, and created/updated documents for standard operating procedures which contributed to the company’s smooth transition from the New York data center to the Plano office.
Monitored production flow on AIX RS/6000 and Windows NT operating systems.
Conducted research and implemented new concepts to maximize production processing.
Monitored disk space; deleting, compressing/expanding disk space for growing file system. Printed/distributed reports.
Ensured user access. Troubleshooting and resolving issues.
Coordinated conference calls with database administrators/programmers on major problems. Readied tapes for archiving.
Worked with various environments including CICS, PeopleSoft, Lotus Notes, Maestro, Tivoli Workload Scheduler, V7 and Vista.

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