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Desktop Support Consultant Resume

New, JerseY

Technical Experiences

Hardware: IBM compatible servers, workstations, laptops (Dell, Gateway, HP, Compaq, Toshiba), Apple desktops and laptops (Apple II series, Macintosh II, G3, G4, G5 Desktop Pro, Macbook, Macbook pro, Mac Mini), NAS boxes (ReadyNAS, etc.), Blackberry phone, Droid phone, Iphone, Matrox MXO, video and sound cards (various), CD burners and drives (various), wireless & wired hubs & repeaters (Netwear, Linksys, Apple), Sonicwall firewall, 3Com switches, Printers (Xerox, HP, Brothers, Canon), tape backup drives (various), scanners (Epson, HP), LCD projectors (Espson, In Focus, Dell), Firewire 400 & 800 devices (various), Drobo drive (USB), SATA devices (various), RAID cards (various), PCMCIA cards (various), NIC’s (various), MP3 players (IPod, etc.), USB devices (various) SCSI devices (various), , modems (Xircom, 3com), SecurID, standard and hi-def video camera equipment (Canon, Panasonic), Cisco equipment .

Software: MS DOS, Windows OS (workstation 3.11, 95, 98, NT, 2000, 2003, XP, Vista), Windows 7, Apple OS (Apple IIE&G, Macintosh to OS9, OS X to 10.6.8), Netware 3.12 – 4.11, Linux, Bootcamp, Parallels, BitLocker, Filevault, MS Exchange, Quickbooks, MS Word (Win&Mac), MS Excel (Win&Mac), MS Outlook/Entourage (Win&Mac), MS Powerpoint (Win&Mac), MS Project, Adobe Photoshop (Win&Mac), Adobe Illustrator (Win&Mac), Adobe Dreamweaver (Win&Mac), Adobe Flash Pro (Mac), Adobe Fireworks (Mac), Adobe InDesign (Mac), Adobe Pagemaker (Mac), Adobe Acrobat Pro (Mac), Linotype FontExplorer (Mac), Quicktime Pro, Mail.app, Deneba Canvas (Mac), Apple Keynote, Apple Pages, Apple Numbers, Final Draft 7, Toast, Disk Warrior, Norton Utilities, McAfee’s VirusScan, TrendMicro, PCAnywhere, RemotelyPossible, Cisco VPN, IE Explorer, Firefox, Carbon Copy Cloner, Super Duper, Norton Ghost, SCCM, MS CRM, Casper, Remedy, Callwise, Heat & Openview – ticket system(s).

WORK EXPERIENCE

Desktop Support Consultant, Oct 2011 – Nov 2011 (contract)
Confidential, East Hanover, New Jersey

  • Team project migrating 6,000 users desktop and Blackberries from Lotus to MS Outlook 2007 & 2010.
  • Utilized Remedy to track trouble tickets.
  • Troubleshot migration scripting errors.
  • Troubleshot MS Outlook 2007 & 2010 installation errors.
  • Wiped and reactivated Blackberries.
  • Troubleshot Blackberry activation errors.
  • Provided training in Outlook 2007 & 2010.

Desktop Support Consultant, May 2011 – July 2011 (contract)
Confidential, Erickson, New York, New York

  • Provided executive support in various departments of McCann Erickson.
  • Worked with team to provide desktop support for over 1200 employees.
  • Track issues through Remedy ticket system working on Win OS to 7, Mac OS to 10.6.8.
  • Setup printers for PC and Mac desktops and laptops.
  • Reimage PCs and Macs.
  • Administer Mac’s through Casper Mac management software.
  • Troubleshoot email issues on PC’s (Outlook) and Macs (Entourage).
  • Setup Avaya VOIP phones for new users.
  • Troubleshoot Avaya phone issues.
  • Troubleshoot network connection issues on PC’s and Macs.
  • Diagnose, clean and repair virus and spyware issues.
  • Install various software packages on PC’s and Macs.
  • Replace bad computer components (hard drives, etc.) on desktop units.
  • Replace and setup hubs.

Desktop Support Consultant, January 2011 – April 2011(contract)
Confidential, Montvale, New Jersey

  • Provided executive support at corporate headquarters for A&P Foods.
  • Worked with team to provide desktop support for over 850 employees.

Desktop Support Consultant, January 2011 – April 2011(contract) (con’t)
Confidential, Montvale, New Jersey

  • Track issues through HP Openview on Win OS to 7, Mac OS to 10.6.8.
  • Resolved all Macintosh and PC helpdesk tickets (HP Openview).
  • Re-imaged various models of Windows desktops and laptops using Norton’s Ghost.
  • Cloned and re-imaged Macintosh desktops.
  • Performed hardware upgrades on various models of Win and Mac laptops and desktops.
  • Created new hardware builds using existing parts from other systems.
  • Troubleshot connection and permission issues on Win and Mac desktops.
  • Troubleshot browser issues on Win and Mac desktops.
  • Troubleshot hardware and software issues on both Win and Mac desktops and laptops.
  • Put together Final Cut Pro Server sandbox.
  • Performed network installations of legacy applications.

Tech Support Technician, November 2010 – Dec 2010
Confidential, Springfield, New Jersey

  • Reported directly to CEO and CTO. Provided support to CEO, CTO and staff.
  • Staged Windows 2008 server.
  • Troubleshot software installation issues.
  • Reorganized corporate test box including install of KVM switch for test network.
  • Repaired broken printers include new part installation.
  • Troubleshot software installation issues via remote access and phone support.
  • Repaired hardware and software issues on Mac laptops and iPhones.
  • Repaired hardware and software issues on Windows desktops.
  • Tracked support and customer service tickets in MS CRM.
  • Performed chip set and bios updates on desktop PCs.
  • Imaged test boxes with a wide variety of OS platforms using Norton’s Ghost.
  • Cloned Mac hard drives using Carbon Copy Cloner.

Server (Level 1) & Desktop Support (Levels 1-3) Technician, November 2008 – February 2010
Confidential, Budd Lake, New Jersey

  • Reported directly to CFO. Provided support to CFO, department directors and staff.
  • Administer Windows 2003 servers including log reviews, software updates, etc.
  • Performed account migration from Mac OS X to Active Directory 2008 server.
  • Performed set up and administration of Terminal Server 2008.
  • Performed and maintained backups and restores using Retrospect and carbon cloner.
  • Administer OS X server included account creation and security shares in Open Directory.
  • Performed account and group creation, security configuration on Active Directory.
  • Created network shares with security configuration on Active Directory.
  • Performed account creation on Sonicwall router.
  • Troubleshot VPN issues on Sonicwall router and VPN client software.
  • Installed and configured VPN software on laptops.
  • Performed new server installation and network integration.
  • Performed office migration from POP3 mail system to hosted Exchange Server.
  • Troubleshot mail and calendaring issues on hosted Exchange platforms.
  • Created shared calendars and folders on hosted Exchange platform.
  • Staged new desktop machines including joining network domain and performing software updates.
  • Migrated New Jersey office from McAfee antivirus to Vipre antivirus.
  • Set up and configured Vipre server console, scheduling push updates, companywide scans, etc.
  • Troubleshot printing and connection issues with Canon and brother printers.
  • Configured network mailboxes on network printers.
  • Staged new desktop machines including joining network domain and performing software updates.
  • Staged new laptop machines including joining network domain and performing software updates.
  • Install applications on desktop and laptops including MS OFFICE, Filemaker, anti-virus software, etc.
  • Performed hardware upgrades including RAM increase, video card installs, etc.
  • Set up and maintained Blackberry phones for research teams.
  • Performed phone support for laptop users working from remote locations.
  • Administered phone system, moving and configuring phones for new employees.

IT Field Technician (part-time contract), November 2008 – February 2009
Confidential, River Edge, New Jersey

  • Reported directly to CEO/Owner of company.
  • Researched new software and hardware products for company use.
  • Performed system documentation.
  • Performed office training for employees on company systems and procedures.
  • Upgrade drivers and applications.
  • Install RAM.
  • Install video and sound cards.
  • Create new domain accounts.
  • Troubleshoot network connectivity.
  • Troubleshoot firewalls and routers.
  • Repair Windows desktops and laptops.

Owner/Operator, Jan 2002 – April 2011
Confidential, LLC, West Milford, New Jersey

Business producing events and providing technical consultant services in the martial arts industry.

  • Provided support for a variety of small business owners.
  • Setup and maintained Mac OS X server for small business networks.
  • Setup wireless network and firewalls.
  • Repair, upgrade and maintain Mac desktop and laptops.
  • Repair, upgrade and maintain Windows desktop and laptops.
  • Install and maintain Xerox, Canon and Brother printers.
  • Perform firmware upgrades on printers and wireless hubs.
  • Install video and sound cards.
  • Perform RAM and hard drive upgrades.
  • Research new equipment purchases.
  • Upgrade websites from HTML to Joomla.
  • Configure and maintain on-line event registration system.
  • Scout event locations.
  • Negotiate location contracts and performer contracts.
  • Perform layout, design and scheduling for three-day convention.
  • Perform sales of advertising space and vending space.
  • Perform marketing of events, including viral (facebook, linkedin. etc.), magazine and newspaper.
  • Design flyers, ads and brochures using InDesign, Photoshop and Illustrator.
  • Design, build, maintain and provide content for multiple websites.
  • Perform business networking with groups including Chamber of Commerce and BNI

LAN Administrator, Sept 1998 – Dec 2001
Confidential, Parsippany, New Jersey

  • Reported directly to VP of northeast operations. Supported VP, project directors and staff.
  • Developed budget for internal support of eastern region.
  • Managed and coordinated phone, security and fire systems. POC for T1 management.
  • Researched vendors and equipment. Made purchasing decisions.
  • Built servers to various specifications (Exchange, PDC, BDC, Oracle, Websphere, etc.).
  • Replaced hard drives, controller cards, tape drives, CD-ROM drives on servers and workstations.
  • Performed routine server monitoring, diagnostics and maintenance.
  • Troubleshot Wide Area Network problems.
  • Created user accounts, groups, right assignments and install and monitor print queues.
  • Edited login scripts.
  • Managed network security and shares.
  • Set up and monitored tape backups.
  • Added/deleted/moved mailboxes and manage mailbox sizes.
  • Developed budget for internal support of eastern region.
  • Managed and coordinated phone, security and fire systems. POC for T1 management.
  • Researched vendors and equipment. Made purchasing decisions.
  • Built servers to various specifications (Exchange, PDC, BDC, Oracle, Websphere, etc.).
  • Replaced hard drives, controller cards, tape drives, CD-ROM drives on servers and workstations.
  • Performed routine server monitoring, diagnostics and maintenance.

LAN Administrator, Sept 1998 – Dec 2001 (con’t)
Confidential, Parsippany, New Jersey

  • Troubleshot Wide Area Network problems.
  • Created user accounts, groups, right assignments and install and monitor print queues.
  • Edited login scripts.
  • Managed network security and shares.
  • Set up and monitored tape backups.
  • Added/deleted/moved mailboxes and manage mailbox sizes
  • Installed and configured services protocols and adapters in workstations including
  • TCP/IP and Microsoft Client for Networks.
  • Acted as technical consultant to 80+ programmers and consultants.
  • Troubleshot both LAN and WAN connections of above.
  • Installed and configured printers for both local and network printing.
  • Installed, configured and troubleshot software packages.
  • Provided training to users on basic OS usage as well as various software packages.

Micro Computer Technician, Feb 1998 - Aug 1998
Confidential, Jersey City, New Jersey

  • Installed, repaired and replaced both mirrored and duplexed hard drives on servers.
  • Replaced controller cards on servers and workstations.
  • Executed remote server monitoring and maintenance using both rconsole and PCAnywhere.
  • Oversaw tape backups on both single tape and drive arrays.
  • Performed routine server monitoring, diagnostics and maintenance including:
  • running bindfix, vrepair, ATP rebuild chkdsk, updating repair disks and examine event logs.
  • Monitored disk performance and mirrored sets.
  • Created user accounts, edited login scripts and right assignments in 3.12 and 4.11 environments.
  • Made user accounts and right assignments on NT servers and workstations.
  • Installed and monitored print queues in a 3.12 environment.
  • Built and/or restaged workstations ranging from 386`s to Pentiums, from 020s to G4,
  • installed or reinstalled Win 3.1, Win95, Win98, Win NT and Mac OS.
  • Installed and configured services & adapters in above workstations.
  • Troubleshot both LAN and WAN connections of above workstations in an NT 3.51 & 4.0 /
  • NetWare 3.12 & 4.11 (running AppleTalk zones) / OS2 / Unix / AS/400 environment.
  • Troubleshot, repaired and/or replaced and/or installed hard drives, CD-ROM drives, sound
  • cards, video cards, ram chips, NICs, disk drives, controller cards, SCSI cards, cables,
  • power supplies, etc.
  • Used Heat ticket remedy system to track issues to their conclusion.

Education

Diploma
Major: Network Engineering and Data Communication

Bachelor of Arts
Major: Communications

Associates Degree
Major: Paralegal Studies

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