Senior Technician Resume Sparks, MD - Hire IT People

SUMMARY:

Dynamic, innovative, and results - driven individual with hands-on experience in information technology, network management, and technical troubleshooting. Highly efficient at restructuring processes, recovering data procedures, and managing systems backups. Adept at diverse IT functions, including hard drive encryption, data center operations, and data governance. Armed with strong leadership capabilities complemented with interpersonal abilities in working effectively with diverse individuals and cross-functional teams.

AREAS OF EXPERTISE:

Network Analysis
Data Recovery
LAN Management
Advanced Software Configuration
Remote Support
Active Directory
Hardware and Software Upgrades
Systems Engineering

TECHNICAL SKILLS:

Operating Systems: Windows 95, 98, 7, 10, Vista, XP, 2000, NT

Microsoft Office Suite: Office 1997, 2000, 2003, 2007, 2010, 2013, 2016, Outlook, Outlook Express, SQL Server

Server Operating Systems: 2003, 2003 R2, 2008, 2008 R2, 2012, 2012 R2, 2016

Software: Service Now, Nimsoft, Peregrine, Heat, Remedy, Onyx (Ticketing Systems), Sybase, SQL, SAP (Database), Norton, Bit-Defender, McAfee, Windows Defender, Symantec, Trend Micro (Anti-Virus), Bit Locker, Utimaco, Point Sec (Laptop Encryption)

Systems: Active Directory, Manage Engine, SCCM, VMWare. Citrix, Altiris, ZENworks, Novell, SMS, O365, Admin Studios, VPN

PROFESSIONAL EXPERIENCE:

Confidential, Sparks, MD

Senior Technician

Responsibilities:

Functioned as project manager for the telephony project for the integration team
Conducted root cause analysis on tickets to reduce incoming tickets and company costs; while promptly resolving complex problems and issues
Provided document and training to team members on ways to resolve technical issues
Directed the setup and deployment of 1,000 Skype-integrated phones companywide; key software through System Center Configuration Manager (SCCM); and virtual environment for developers to test images
Performed instructional documentation on a wide array of processes and applications
Improved the speed and efficiency of several key company processes throughout the company
Strategically led the programming and configuration of more than 20 applications in a Windows 10 environment
Successfully restructured the team to reduce the log of tickets from 110 to 20 in less than two weeks
Reorganized a team of eight to clean up backlog of 140 tickets to under 30 in less than two weeks

Confidential

Responsibilities:

Generated sales for Confidential in alternative merchant accounts for businesses

Confidential

Responsibilities:

Applied strategic approach in selling products and services through online

Confidential

Responsibilities:

Established sales funnels for list building which included setting up websites and other tools for data tracking and collecting

Managing Director

Confidential

Responsibilities:

Rendered support to team to generate sales

Confidential, Linthicum, MD

Senior Desktop Administrator

Responsibilities:

Served as the sole support professional for users in local office while also assisting remote users
Utilized SCCM in managing the local Baltimore office’s Altiris, file, print servers, a imaged PCs
Monitored tickers using Nimsoft, tracked work through Onyx, and recovered lost data utilizing data recovery tools
Initiated the installation, configuration, upgrade, and support of desktop systems in adherence to customer service requests
Established user access rights and permissions, while developing virtual private network (VPN) accounts for users
Oversaw computers, users, OUs, and GPOs in Active Directory

Confidential, Baltimore, MD

Desktop Engineer (Contract)

Responsibilities:

Played a significant role as team leader of the Active Directory project, in charge of migration of PCs from Novell to Active Directory
Rendered support to the users afterward following the migration to Active Directory

Confidential, Washington, DC

Contractor

Responsibilities:

Designed and developed PCs utilizing Ghost Server and Ghost Software, while assisting users in the office
Recovered lost and damaged data from old hard drives through data recovery software

Confidential, Baltimore, MD

Network Analyst (Contract)

Responsibilities:

Rendered technical assistance to more than 1000 systems and 1,500 users which included imaging devices with Altiris, utilizing Utimaco software to encrypt laptops, and providing phone and remote user support

Confidential, Baltimore, MD

Networking Specialist

Responsibilities:

Took charge of new computer systems installation within the facility
Secured medical records and other important data by developing backup data tapes
Supported employees in system troubleshooting

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Senior Technician Resume

Sparks, MD

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