SUMMARY:

• Over 20 years in Information Technology space; the first ten years I worked in Second and Third level end - user support, for the past decade I have been in IT Asset Management, developing and implementing processes for tracking and managing company software and hardware assets throughout the asset lifecycle.
• Define, maintain, and update processes and procedures for effective IT asset lifecycle management (acquisition, utilization, reallocation, decommission and disposal) utilizing the ITIL V3, CMII, and Agile best practices
• I have the analytical skills, decisiveness and sound judgment required to prioritize multiple tasks. Also, the solid leadership skills necessary to oversee and delegate responsibility.
• Excellent Diagnostic skills initiates process and system improvements to increase productivity to ensure customer satisfaction by constant refinement of service solutions to reflect client changing environment and needs

PROFESSIONAL EXPERIENCE:

Confidential, Dallas, TX

IT Asset Management Developer/ Specialist

Responsibilities:

• Currently working under the CIO’s office in defining and helping to create and execute AAFES windows hardware & software Inventory & Asset Management strategy. AAFES has a large pool of windows hardware devices and software that are deployed worldwide which includes individual work laptops, POS terminals, shop floor associate tablets, etc.
• What is being created is a user-friendly a way to track all our hardware assets and software installed to ensure all of them are kept in an interim IT Asset Management inventory database until a Configuration Management Database tool is selected.
• My strategy is to include a way to (semi) automate to identify a system that will require the deployment of patches and updates with little to no human intervention. The set goal is to achieve 99% of accountability of our hardware assets and ensure that the software on them (including the operating system) is up-to-date.
• I am working through technical and architectural debates to influence others on the IT Asset Management (ITAM) best practices and how that might shift the current status-quo. Communicate clearly and with integrity at all levels (executives and technical experts)

Confidential, Austin, TX

IT Contract Manager

Responsibilities:

• Provided daily and long-term strategic lifecycle management of software and software licenses monitoring by working with the Asset, and discovery tool owners to integrate the different dataset into one central repository in the BMC CMDB.
• Allowing the tracking and management of the various lifecycle stages of software product usage, ensuring that proper entitlements and products according to license requirements.
• Collaborating with internal and external customers to analyze, determine and negotiate incremental actual true-up conditions and assisting in the development, documentation, evaluation, and maintenance of software asset management processes and standards
• Assisted with planning and budgetary analysis for current and future software needs. Outlining the data from the IBM ILMT (IBM License Management Tool) reviews license agreements for metric clarity and accountability. ; complete, reviews and tracks new software purchase requests to ensure the product meets business needs; collects, maintains and reports information for budgeting, software compliance and inventory, contract summaries, and cost comparisons

Confidential, Bloomington, IL

Senior IT Asset Management Consultant

Responsibilities:

• Worked at Confidential as the IT Software Asset Management Consultant, providing industry-based recommendations to develop critical architectural and governance deliverable that will be used to implement and support enterprise-wide software asset management and enterprise-wide software license management.
• Working with tool owners, Key stakeholder, and archived documents to map out and validate current hardware and software life-cycle state architecture and drive gap analysis to understand where the organization needs to focus their efforts strategically.
• By providing the key stakeholders with a more holistic and accurate view and understanding of software assets and license compliance under the IT Asset Management umbrella, will allow State Farm to make more accurate and quicker business decisions about risks and mitigation plans.
• Other goals of this project were to create a three-year Roadmap to implement solutions for Software Asset Management and Software License Management experience.

Confidential, Indianapolis, IN

Senior Advisor

Responsibilities:

• I worked to establish and implement ITAM governance, policies, processes, and procedures for hardware inventory, software license compliance, and ITSM.
• I worked with the Procurement/Vendor Management team to create a schedule of software vendor renewals and routinely conduct risk assessments associated with licensing compliance to ensure that contractual vendor requirement are outlined, measurable, and reported.
• Oversee and manage the audit requirements for tracking and reporting of hardware and software assets mandated by the Acceptable Risk Safeguards (ARS) in the Central for Medicare & Medicaid Services (CMS )for tracking systems for hardware and software acquisition, including related services.
• I worked with the IT Operation, Finance, and IT security to manage governance, accountability, and reporting of corporate owned and Government-furnished IT Asset equipment.
• Create and coordinate IT Communications and Training delivered to staff in support of policy, process and tool changes
• Support asset and financial metrics and measurements
• Identify training roadmap for the BMC and the ITAM group.
• Developed and maintained the Software and Hardware reports requested by the auditors
• IT Contracts Management; Maintain hardware, software and service contracts to be ported into the BMC Remedy tool
• Ensure proper adherence of Vendor Contracts for hardware maintenance, software licensing, and IT contracts
• Worked with the Tools team and BCM to upgrade the ADDM 9 tool to Discovery 11.
• Worked with the BCM tools team to transition from the SCCM (discovery and deployment to the BCM tool.

Confidential, Wilmington, DE

IT Software Asset Manager

Responsibilities:

• Collaborate with the HP developer to create and run exception reports and research discrepancies between Software Asset Tracking system, System Center Configuration Manager (SCCM), HP Discovery and Dependency Mapping Inventory (DDMi)search tool; audit software usage (installations vs. licenses)
• Work with the HP Administrators to configure and add CIs types into the HP uCMDB
• Ensured the integrity between business requirements and configuration items, to improve overall service performance and optimize the costs and risks caused by poorly managed assets
• I participated in projects to support annual software assets contract renewals.
• Responsible for maintaining an accurate repository of critical software contracts, entitlements, and IT Asset inventory information
• Manages the maintenance of records and databases containing information regarding licenses, warranties, and service agreements for Confidential hardware and software
• Produce customized reports to help Line of Business (LOB), Enterprise Service Management, IT, and finance better understand current license usage using standard reporting tools
• Serve as liaisons for the technical SME and collaborate with the line of businesses, colleagues and other areas of IT to design, develop, and implement software compliance solutions
• Assist in the investigation of software functionalities and applications to match business requirements
• Work with Enterprise Vendor Management to utilize the information they maintain for software licenses and maintenance purchases Interpret contract terms and conditions as they pertain to the life cycle of IT assets.

Confidential, Pasadena, CA

Senior Functional Consultant

Responsibilities:

• Implemented the BMC Remedy IT Asset Management module into the BMC IT Service Management tool to assist with IT asset management end-to-end lifecycle, and set processes and procedures that contribute with the following:
• Hardware inventory management
• Populate the Configuration Management Database (CMDB) from industry discovery tools
• Audit hardware and software compliance from data created in the CMDB
• Implementing the BMC Remedy Contract Management module (part of the IT Asset Management Module) to assist with Vendor Management and Software Asset Management
• Verifying compliance with software licensing
• Contract Repository
• Reporting license deployment and entitlement compliance
• Responding to internal and external requests for information as required supporting license and maintenance negotiations, renewals, and other decision support activities
• Responding to third-party software audit requests
• Assisted configuration management group to set up the process the discovery tools to the ITSM and the CMDB.
• Provide subject matter expert advice and guidance to IT Management and staff to manage a continuous improvement plan for maintaining the Configuration Management Database (CMDB) and Asset Management including policies and procedures that would document, publish, and communicate the hardware lifecycle, software licensing policies and contractual requirements.
• Assisted with identifying key performance indicators, critical success factors, and associated metrics that will measure them.
• Identifying and act upon cost reductions opportunities
• Software usage/ license reclaimed

Confidential, Carmel, IN

IT Asset Management Analyst

Responsibilities:

• Develop, update, and implement processes to tracking and managing Critical Infrastructure Protection (CIP) assets to address the increased complexity in the Federal IT Asset Management mandates from the North American Electric Reliability Corporation (NERC)
• Defined the process and documented the procedures to facilitate IT Asset Disposals and Implemented the Employee IT Hardware Asset giveaway program
• Process Improvements for relocating IT configuration items (CI)s,
• Facilitate equipment delivery, relocations, and transfers
• Develop IT Asset reports and metrics regarding hardware inventory and software license utilization and compliance.
• Reconcile, maintenance contracts against Hardware asset base (maintained in discovery tool)
• Implemented Hardware audit schedule of all assets housed in both the primary Datacenter and the backup Datacenter
• Conduct scheduled audits of various CIs utilizing discovery tool data and purchase history.
• Managed the data in the BMC Remedy CMDB about Contract Management, software licenses, warranties, and service agreements for the organization's hardware and software CIs
• Ensures accuracy and timeliness of data updates into the CMDB
• Update of asset records related to all approved change activities
• Ensure that all operating systems software and third-party software products are correctly licensed and valid, and reconcile any discrepancies discovered.
• Identified opportunities to optimize unused to partially used IT asset to achieve full efficiency and ROI from company assets.
• Developed and maintenance of the Equipment Spares Inventory Management Plan.

Confidential, Carmel, IN

IT Support Specialist/ IT Asset Manager

Responsibilities:

• Process improvement and documenting the procedures to accomplishing department objectives develop and implement improved practices
• Improved the IT processes and procedures, in regards to deployments, reclaim, and disposals, reduced the time to deploy systems from two days to three hours.
• Implemented IT Asset Management
• Inventory management; inventory of current assets and creating the CMDB in TrackIT, ROI was evident with reduction of software and hardware purchased
• Established CMDB in TrackIT and Inventory audit schedule
• Implemented software usage and compliance tracking
• Established disposal procedures for IT hardware devices
• Determined when workstation upgrades were necessary and performed these enhancements
• Maintain Image used for new deployments
• Responsible for image development, process automation, and 3rd level support
• Provides staff training for new software, procedures

Confidential, Pasadena, CA

Desktop Support Specialists

Responsibilities:

• Responsible for maintaining the gold image used in the Ghost application
• Hardware IT Asset and Inventory Management
• Created disposal processes and document the procedures
• Develop reports regarding hardware status and software license utilization and compliance
• Facilitate equipment delivery, returns, relocations, and transfers
• Lead the computer system refresh project; this included troubleshooting issues that would arise due to software upgrades. Evaluate and document any problems with the Ghost image, resolve or update the Image with required modifications.
• Manage inventory, developed reports regarding hardware status and software license utilization
• Facilitate equipment delivery, returns, relocations, transfers, and RMAs
• Improved reimagining process and reduced the total rollout project time by half

Confidential, Los Angeles, CA

IT Support Contractor

Responsibilities:

• Scheduled with the clients for maintenance, and perform repairs at the customer’s site
• Replacing the system components for computer, laptop, and servers that were identified by the helpdesk phone support as faulty
• The Lead Desktop Support Specialist position for the Southern California Edison contract offered.
• Laptop Technical Specialists for Dell Corporation contract from 12/99 - 2/00, as a member of the in-house warranty service team, I was part of a small group in a fast-paced environment, eventually functioned independently, responsible for addressing and assuming ownership of hardware issues for equipment under warranty service. Other responsibilities included:
• Hardware diagnoses, repair, replace of laptop components while maintaining inventory management
• Ensured quality control was done before redeploying system back to client
• Manage, the day-to-day activities, to meet service level agreements.

Confidential, Torrance, CA

Desktop Specialist Lead

Responsibilities:

• Provide communication regarding all escalated issues to management team on a weekly report
• Installed and tested desktop software applications, Internet browsers, and customer specific software applications
• Provided training to end-users on the efficient use of computer hardware and software systems ensuring the proper processes were addressed in regards to operations, problem escalations, knowledge management, and inventory management
• Improve group productivity by streamlining the training material provided to recruits