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Senior Desktop Support Specialist Resume

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Chantilly, VA

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SUMMARY:

IT professional with proven expertise in supporting workstations, peripherals, operating systems, servers, routers and software, including installation, configuration, and preventative maintenance. Resolved network connectivity issues. Provided technical support remote and onsite to achieve effective troubleshooting, efficient resolution of issues, and maximum customer satisfaction. Completed projects on schedule. Exceptional communication skills. Able to quickly grasp and adapt to new concepts, technologies, and environments.

TECHINICAL SKILLS:

Network/Protocols: TCP/IP, DHCP, DNS

Software: MS Office, Virtual Desktop Interface/VDI, SolarWinds, SCCM, Cisco Works, WireShark, MDM, Exchange

Operating System/Servers: Windows 7/10, MAC OS, Windows Server 2008/2010

Hardware: Desktop/Laptop Computers, Cisco Switches, Routers, Printers, VTC, Android and Tablets

EMPLOYMENT HISTORY:

Confidential, Chantilly, VA

Senior Desktop Support Specialist

  • Provides mid - level analysis and technical help desk support
  • Interfaces with multiple levels of user management, VIP’s and technical staff
  • Accurately documents, reports, and resolves technical issues with regards to basic
  • Maintain user and network accounts on a daily basis
  • Installs and configures Zero Client terminals used as primary interface for Civil Division’s virtual platform
  • Troubleshoots user virtual machines using VMware sphere Client
  • Network printer installation on servers
  • Diagnose and troubleshoot issues with switches and routers
  • Recovery of lost data through Symantec Backup Software
  • Troubleshoot issues relating to VOIP, AV/VTC/IPTV/Network as end user services at a Tier 2 level
  • Network/desktop support, printers, Blackberry’s, and LAN cable drops
  • Troubleshoots, configures and activates user Android and Tablet devices, utilizing AirWatch Administration

Confidential, Herndon, VA

PC Support Specialist

  • Performed Network Administration task such as creating new user accounts and moving existing accounts from different containers in NDS
  • Monitored of Routers through Cisco Works
  • Tasked with creating and updating desktop and laptop images
  • Team led on PC replacements projects
  • Installed and upgraded PCs and PC peripherals, including disk drives, modems, CD ROMS, and Zip drives
  • Provided support to end-users in the acquisition, implementation and operation of end-user applications
  • Troubleshot user problems and solved network printing conflicts
  • Assisted on projects to convert network from Novell environment to Windows

Confidential, Arlington, VA

Computer Specialist

  • Installed and configured various operating systems including Windows 95/98 and Windows NT 4.0
  • Installed software on servers and workstations
  • Configured remote workstations with dial up accounts
  • Assisted in GSA migration from ccMail to Lotus Notes Mail system, worked on team for a priority task to upgrade over 800 user workstations from Windows 95 to Windows NT 4.0 in accordance with GSA standards
  • Performed LAN Administrators duties and providing desk side user support. Worked on the GSA help desk and answered a range of trouble calls through telephone and e-mail
  • Created and maintained user accounts
  • Resolved several network related Windows NT and Windows 95 problems

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