Helpdesk support Specialist Resume Norwell, MA - Hire IT People

SUMMARY

Over two (2+) years of experience as a PC Technician / Technical Support Specialist with expertise in performing data migrations, hardware / software upgrades, assemble / disassemble, issue resolutions, configurations, troubleshooting, repairs, testing, cabling, network connectivity, remote access, phone and email support.

TECHNICAL SKILLS

Networking: TCP/IP, LAN/WAN Protocols, Network Technology, Network Systems Management, Network Development, GUI Applications

Operating Systems: Windows 2000/7/8/NT/XP, Windows Server 2008/2012, Linux - Fedora, Mac OS X

MICROSOFT OFFICE: 2010/ 2013

Development: SQL Database

WORK EXPERIENCE

Helpdesk support Specialist

Confidential, Norwell, MA

Troubleshooting, diagnosing, fixing desktop hardware / software problems.
Provided support and assistance for hardware / software service calls with quick effective responses to ticketing requests
Enforced related security policies and procedures so that individual permission are adhered to
Tracked service requests, kept accurate account of dates, nature and resolution of problems
Imaging and configurations on all hardware / software on dell and HP machines for VA. Users.
Great customer service to all VA. staff
Adding users to the network domain
Mapping network printers and scanners

PC Technician

Confidential, St. Charles, IL

Imaging and configurations on all hardware / software for the students and staff members.
Perform installations and configurations of all applications for system upgrades
Provide data migration by removing old equipment to the new equipment and then ensuring the domains are joining the users

Technical Support Specialist / Help Desk

Confidential, Waldorf, MD

Troubleshooting, diagnosing, fixing desktop hardware / software problems for data, voice, and video systems
Performed help desk for the end user community
Provided support and assistance for hardware / software service calls with quick effective responses to technical requests
Tracked service requests, kept accurate account of dates, nature and resolution of problems
Performed follow ups on all customer service issues and service call requests
Escalated potential problems to IT manager for resolution
Trained staff members on how to accurately use mobile devices
Assisted with the management of hardware / software support procedures to ensure effective utilization of resources
Performed basic maintenance of computer system such as patches, updates and basic functions like adding drives
Managed user accounts by creating and managing the Active Directory (AD) network accounts, security access and email accounts
Enforced related security policies and procedures so that individual permission are adhered to

Technical Assistant

Confidential, Washington, DC

Assisted the students with computer workshops
Performed troubleshooting on hardware / software issues for the staff members and the students
Performed all the installations and configurations of new computer systems for the school
Performed data migration from windows XP to windows 8 on all of the laptop’s and desktop’s for the school staff and students
Provided configurations of printers on the network
Managed user accounts by creating domains for students to join with the use of Active Directory (AD)
Maintained all the security access and email accounts

Field Technician

Confidential, Tampa, FL

Cable installations with Knight Cable
Configured internet and voice communications
Rack and stack functions for new IT components according to specifications including, but not limited to blade chassis, network gear, APC racks and storage frames
Cabling in the data center and HAC's according to specifications to enable use of IT components including, but not limited to a HAC itself, blade chassis, network gear, APC racks, storage frames
Worked with Cat 5, Cat 6, and fiber optic cable installation, pulling, and termination
Worked with basic hand tools like punch down kits and ladder set ups
Performed pulling, installing, running, and testing fiber and copper
Maintained the installation of all cables in cabinets, able to dress the cable and make it look good for the trays

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Helpdesk Support Specialist Resume

Norwell, MA

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