Helpdesk Analyst Resume

PROFESSIONAL EXPERIENCE:

Confidential

Helpdesk Analyst

Responsibilities:

Provide daily resolutions to customer requests/inquiries i.e. password resets, user id issues via phone or email correspondence.
Gathers information, researches/resolves inquiries and logs customer calls and communicates appropriate options for resolution in a timely manner Informs customers about services available and assesses customer needs
Maintain a high level of customer support through teamwork and communication of technical/procedural issues. Provide and resolve a wide range of application, hardware, configuration and other technical issues.
Accurately and efficiently log end - user data into company custom database, SDE system. Assist in managing time-sensitive special projects assigned by supervisor.
Maintain a high degree of proficiency in the features, functions, and uses of Microsoft Office, including Word, Outlook, Excel, Microsoft Windows XP, and Windows 7 as well as other applications.

Confidential

Helpdesk

Responsibilities:

Confer with customers by telephone or in person providing information on products, services, customer orders and/or customer account and complaints.
Maintain records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.
Refer unresolved customer grievances to designated departments for further investigation.
Determine charges for services requests, collect deposits, payments, or billing arrangements.
Complete customer contracts, change of address records, and issue service discontinuance orders.

Confidential

Customer Service/ Cashier

Responsibilities:

Ensured that each customer receives outstanding service by providing daily greetings
Accurately and efficiently process all cash and media on the register.
Issue receipts, refunds, credits, and change due to customer daily
Maintain an awareness of all products and promotions currently on sale.
Greet and acknowledge every customer daily while maintaining outstanding services and standards.
Maintained a clean and orderly appearance of register area and keeping necessary supplied stocked.
Effectively performed additional assigned tasks.
Perform data entry for all media from register into the tally accounting program.