Help Desk Analyst Resume

SUMMARY:

I am writing to you because I believe my training, experience, and ability as a Technical Support Specialist and Help Desk Analyst would allow me to significantly contribute to your organization's IT division.
In reviewing the attached resume, you will note that I have acquired valuable experience in all facets of troubleshooting, installations, and maintenance for various desktop operations, hardware, and software.
I possess a unique talent for delivering highly complex technical information into terms and concepts that the end users can readily grasp. Furthermore, I am multi - task oriented, enjoy a challenge, and continually stay abreast of the latest advancements in the IT field.
If you are seeking an IT professional who has excellent people and problem solving skills and can easily provide optimum support to your organization’s IT operations, then please consider what I have to offer.
Thank you for your time and consideration. I look forward meeting with you in the near future.

TECHNICAL SKILLS:

Operating Systems: Windows XP/Vista/7/8, Linux (Open Suse, Ubuntu, Fedora, Red Hat)

Hardware: Desktop/Laptop computers, printer, network devices and cabling

Tools: MS Office, Exchange MMC AD, Barracuda, Shoretel, Symantec, VPN, LAN, Server maintenance-T1 with VoIP

PROFESSIONAL EXPERIENCE:

Confidential

Help Desk Analyst

Responsibilities:

Confidential

Help Desk Analyst

Responsibilities:

Troubleshoot and repair of various technical issues for users via telephone, Internet and in-person
Install, troubleshoot and update various software used by Confidential .
Create, modify and delete user accounts in MMC and Active Directory
Set up and managed Shoretel telephone systems for company using Shoretel Director
Installed and removed network printer and devices
Provided help desk service for 300+ on-site and 1200+ remote workers
Set up and re-imaged new PC workstations and WISE thin client units
PC\Laptop rebuild and hardware replacement of PC and laptop components
Maintained and updated ticket system using Spiceworks software
Copier and printer repair
Configured Blackberry and iPhones for corporate accounts when needed
Identify patterns of issues with the severs and escalating it to the appropriate individuals
Set up and maintained teleconferencing equipment
Virus and Malware removal
PC, Laptop and tablet troubleshooting

Confidential

PC Technician

Responsibilities:

Upgraded the intranet used by Confidential
Troubleshoot certificate verification issues associated with the intranet rollout
Worked with users to ensure that all of their setting and software was correctly installed
Participated in meetings with task leads to ensure the work-flow was consistent and complete as required
Maintained accurate records of all work performed and issues found during installation
Assisted with upgrading Android mobile devices

Confidential

PC Technician

Responsibilities:

Installed PCs, printers, Multifunctional copiers and configure each to the House specifications
Troubleshoot devices for any issues that have occurred during installation and re-image process
Preformed quality assurance check prior to the Congressmen move in
Migrated in-house users from Windows XP to Windows 7
Troubleshoot server and patch panel issues on the House network
Worked with a team and independently to complete assigned tasks
Performed cable management check to ensure each installation was done properly and neatly

Confidential

Independent IT Consultant/Technician

Responsibilities:

Troubleshoot, diagnose and repair computers (PCs, Laptops and Notebooks)
Troubleshoot and repair network connections for SOHO(Small office/home office) clients
Refurbish, rebuild and recondition computers
Consult SOHO clients on network devices and software needed for their office
Virus removal and preventative maintenance on client computers
Peripheral installation and set up