Roaming Support Technician Resume Washington, DC - Hire IT People

SUMMARY:

I am looking to become an entry level IT professional. I believe I can bring hard work and integrity to the workplace while providing great customer service. I am completely confident and determined to ensure I will offer all that is necessary to the workplace environment on a daily and consistent basis. I believe you should always study your craft to enhance your knowledge. Goals are the keys to success and without a proper plan it would be hard to succeed.

TECHNICAL SKILLS:

Telecommunications: Working with jumper wires and cross connects on the main frame, VOIP installation and configuration

Software: Microsoft Office Suite 2000, 2003, 2007, & 2010 (Access, Excel, PowerPoint, Word); Microsoft Windows Operating Systems 2000, XP, Vista, Windows 7, Windows 8, Windows 10; Norton Ghost; Active Directory, installing drivers; SharePoint; basic HTML, blogs, and wikis, BMC Remedy Ticketing System

Hardware: (PC software and hardware); HP desktops & laptops; Dell desktops & laptops; Lenovo ThinkPad laptops; HP printers,; general computer/ telephone builds and repairs; hardware installations and swaps

Networking: Basic networking experience (running cables, troubleshooting connections, activating ports, clearing port security)

Support: Helpdesk escalation and documentation, customer service support (email, phone, and in person); IPad and Android Tablet General Support escalation, security, functionality customer service (in person)

PROFESSIONAL EXPERIENCE:

Roaming Support Technician

Confidential, Washington, DC

Responsibilities:

Provide day 1 support to clients to ensure a successful transition to Windows 10 environment.
20+ work orders/day
Connect Dual monitors
Set up a new workstation
Connect clients to the print server
Troubleshoot Applications such as Box Sync, Microsoft Outlook
Ensure client can access remote connection
Imaging Lenovo T60s, and Yoga series
Updating bios
Quality ensuring the machines have been properly imaged
Proper escalation
Team environment but also working individually

Windows 10 Deployment Technician

Confidential, Washington, DC

Responsibilities:

Unboxing, labeling and inventorying of 214 workstations.
Place asset tag on each new workstation.
Document asset tag number, PC serial ID on the attached document - should be able to print this out onsite for each machine
Imaging and encryption of PCs using Client’s KACE infrastructure already in place.
Setting up and installing new equipment at individual locations.
Assisting users with transfer of data and apps to new PC and customization to user preference.
Providing deskside support when the new PCs are delivered.
Providing testing and remediation services to ensure the PCs are installed successfully.
Training on Windows 10 Basics and frequently asked questions (FAQs).
Attach network printers.
Update BIOS and chipset.
Add workstations to Windows 10 domain.
Install Windows 10 image from flash drive to new machines.
Map network drives.
Follow a check list to ensure every step was completed and documented.

Information Technology Internship

Confidential, Hyattsville, MD

Responsibilities:

Troubleshot various Lenovo Think Pad laptops hardware issues
Managed projected deadlines
Customized Microsoft Outlook accounts
Escalated Tickets
BMC Remedy Ticketing system
7 tickets/day average
Application troubleshooting
Configure email exchange accounts in MS outlook
Work with active directory esetting passwords/locked out accounts
Provide support through email, phone, or in person
Incident and request tickets
Connect customers to printers and scanners

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Roaming Support Technician Resume

Washington, DC

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