Service desk support technician Resume

SUMMARY:

IT professional with strong customer service skills looking to obtain a position in the network administration field that will allow me to build on my technical training and education in Cisco technologies while giving me the opportunity to challenge and improve my problem solving and critical thinking abilities.

TECHNICAL SKILLS:

Operating systems: Cisco IOS, PIX IOS, CAT - OS, UNIX, Linux, Win 10, 8.1, 7, XP, Win Server 2003-16, Mac OS X, Apple iOS, Android, Windows Mobile

Network hardware: Cisco 800 Series routers, Cisco Catalyst 2960 Series switches, Cisco Aironet WAPs

Routing protocols: RIP, IGRP, EIGRP, OSPF, IS-IS, BGP, HSRP, VRRP, GLBP, and experienced with static routes.

Application protocols: Telnet, SSH, FTP, TFTP, SMTP, SNMP, HTTP, HTTPS, DNS, NTP, NFS, RDP

PROFESSIONAL EXPERIENCE:

Service desk support technician

Confidential

Responsibilities:

Open, update, and close support tickets in the Confidential ticketing system, and provide first and second level support and resolution of submitted incidents and requests.
Provide end user desk - side and phone support in troubleshooting software and hardware problems, network connectivity issues, and triaging and escalating any proprietary BDP application issues in a mixed laptop, desktop, and Citrix environment.
Serve as a resource to handle overflow administrative projects for the internal infrastructure team such as: creating and maintaining print servers, deploying and imaging client hardware, creating and terminating user accounts for disparate corporate systems, utilizing ACLs to limit access to departmental data, and communicating suggestions and concerns about new IT initiatives and projects and what their impacts on our user base would be.
Cross-trained to troubleshoot and perform routine maintenance procedures on Windows servers, and also to configure, administer, and troubleshoot Cisco router and switches to compensate for staffing needs.
Develop, organize, and maintain standard operational IT procedures.
Participated in the task force to smoothly transition our corporate e-mail systems from Microsoft Exchange to Google Domains.

Field support center tier 1 specialist

Confidential

Responsibilities:

Part of a team supporting 2,200+ stores nationwide.
Provide emergency customer impacting help in a friendly genuine fashion to store managers and associates.
Help clients troubleshoot software, hardware, and network problems.
Create and maintain records of all troubleshooting and incident histories of clients.

We provide IT Staff Augmentation Services!

We'd love your feedback!

Resume Categories

Client Services

Job Seekers

Visa Sponsorship