Service Desk Analyst - Tier 2 Resume - Hire IT People

SUMMARY:

TECHNICAL SKILLS:

Confidential . DOD CAF Top Secret Clearance (first obtained Oct 2010/ renewed April 2016)
Public Trust (first obtained Nov 2008)

PROFESSIONAL EXPERIENCE:

Confidential

Service Desk Analyst - Tier 2

Responsibilities:

Provide Tier 1 and 2 hardware and application support for administrators and users, both local and remote.
Network Monitoring for various Confidential . Government Agencies using SCOM, EMS, Xymon, BMC Patrol, NetScout, MOM and HP OpenView.
Troubleshooting tickets, and escalating support calls to the proper engineering team when necessary.
Monitoring backup jobs and tape libraries, and preparing tapes for offsite storage pickup.
Workstation setup and deployments

Confidential

Library of Congress Help Desk Analyst

Responsibilities:

Confidential

Service Desk Analyst

Responsibilities:

Provide Tier 1 and 2 hardware and application support for administrators and users, both local and remote.
Monitoring client’s backups, and resolving issues using BackupExec 9, 10 & 11, NT Backup, and BrightStor.
Network Monitoring with tools such as MOM and tools offered by Zenith Infotech (SAAZ.)
Workstation setup and deployments