IT Helpdesk Support Resume Falls Church, VA - Hire IT People

SUMMARY:

With five years of professional experience in providing technical support for Confidential and Confidential OS systems.
I am ambitious and able to proactively assist customers towards implementing modern IT solutions to resolve various technical issues within their establishment.
I possess a respectable history of performance spanning from communication and interpersonal skills to strong leadership capabilities.

TECHNICAL SKILLS:

Confidential Windows and Apple OS troubleshooting capabilities.
Professional Tier 2 and Tier 3 Help Desk and direct technical support for Confidential and PC based computers.
Full hardware configuration and installation support/ full software deployment.
Confidential Windows OS Versions 7 - 10, Word, PowerPoint, Excel and Outlook.
Excellent technical research, time management, and problem solving skills.
Provides excellent customer service and technical support.

PROFESSIONAL EXPERIENCE:

Confidential, Falls Church, VA

IT Helpdesk Support

Responsibilities:

Provide configuration and re-imaging support for both Confidential PC and Confidential based systems.
Procure Enterprise deployment of Confidential Windows OS Versions 7-10.
Process all Cisco IP Phone Setup/Installation requests.
Install and maintain Android/ iPhone devices and mobile application support.
Monitor and provided Tier 3 support for daily customer support tickets via Service Now ticketing software.
Knowledgeable in Active Directory.

Confidential, Washington, DC

IT Helpdesk Support

Responsibilities:

Implemented PC/Thin Client configuration and installation.
Provided full desktop support for both Confidential PC and Confidential based systems.
Provided extensive troubleshooting and maintenance support for Citrix virtual desktop infrastructure (VDI) and Confidential Windows 7 Enterprise machines.
Provided in-depth audiovisual programming and sound provisioning support.
Provided setup and programming for business issued Cisco IP Phones.
Ensured that all network printers and peripherals remained functional and possessed current firmware standards.

Confidential, Washington, DC

IT Helpdesk Support

Responsibilities:

Deployed and maintained multiple Zero Client devices with Citrix installed software.
Configured Zero Client and additional thin/client machines for direct DHCP connectivity.
Supplied advanced media peripherals to the customer to ensure successful task execution.
Monitored and provided support for daily customer support tickets via Remedy IT management suite.

Confidential, Washington, DC

IT Helpdesk Support

Responsibilities:

Managed duties for all Apple Confidential machine configurations for newly hired employees.
Provided research and troubleshooting efforts for all office Confidential machines and office peripherals.
Provided timely response measures to helpdesk support tickets and through ordering supplies.

Confidential, Washington, DC

IT Helpdesk Support

Responsibilities:

Provided deployment support for all Confidential PC’s, Zero Client devices, monitors, peripherals.
Provided installation and official software validation of Dragon speech recognition software.
Provided full networking connectivity for all office PC’s, printers, and peripherals.

Confidential, Falls Church, VA

Assistant Manager

Responsibilities:

Earned and maintained all managerial duties as store assistant manager and among the management team.
Provided management of all store presentation monthly for store merchandising.
Maintained sales performance management among employees to ensure that all departments reached their monthly sales goals.

Confidential

IT Technician and Sound System Supervisor

Responsibilities:

Maintained computer software/hardware and implemented new IT workspace schematics.
Supervised the installation of a full digital audio studio and sound proofing architecture.
Proficient in Pro Tools, Logic Pro and most DAW Softwares.