OBJECTIVE:

• Obtain a challenging role as a Computer Operator in Computer Operations where I can effectively utilize my
• Technical and Professional Business skills and abilities to continue to be a contribution and asset to the organization.

TECHNICAL SKILLS:

Software: VTAM, TSO, ISPF, JES2, RACF, NETVIEW, TCPIP, CICS, DB2, MQ Series, $AVRS, IDMS, VM, CA - 7 (Scheduler)

Hardware: IBM 2084, IBM 3090, Z Series Enterprise Server, IBM 3300 Laser

Networking: LAN/WAN, TCP/IP, Ethernet, Wireless, DHCP, DNS, Token Ring

Applications: MS Office Word, Excel, Email, Visio, Lotus Notes, Norton Utilities, Antivirus Software

EXPERIENCE:

Confidential, MD

Lead Computer Operator

Responsibilities:

• Monitor Confidential enterprise systems and network to ensure continuous availability.
• Interface with vendors ensuring appropriate resolution during system outages or periods of reduced performance.
• Resolve operational issues via CA - 7; responds to failed jobs, restart failed jobs provide by on-call group and create special jobs for special processing via CA-7 job scheduling.
• Respond to system failures and takes action to restore system(s) availability
• Create and troubleshoot incident tickets via Remedy and Change Management tracking tool
• Coordinate and prepares maintenance logs, and outage reports to reflect system, network, circuit, terminal component, and sub-system failures; actions taken, and whether problem was resolved
• Maintain and monitor the operations of hardware system, including coordinating and scheduling testing and routine maintenance
• Monitor online database(s) and verifies availability and disposition of online files during processing to ensure availability
• Perform routine tests of assigned systems and reports test results as well as batch processing
• Sort and distribute printed reports to respective business /functional areas
• Perform preventative maintenance to online equipment
• Perform schedule system(s) IPL’s or Power on Reset.
• Monitor batch processing for all environments’ - Production (3), Test (2) and Development (5)
• Perform Server(s) reboots daily and weekly to enhance performance / maintenance

Confidential, Vienna, VA

Computer Operator

Responsibilities:

• Monitor Navy Federals enterprise systems and network to ensure continuous availability.
• Interface with vendors ensuring appropriate resolution during system outages or periods of reduced performance.
• Resolve operational issues via CA-7; responds to failed jobs, restart failed jobs provide by on-call group and create special jobs for special processing via CA-7 job scheduling.
• Monitor HP NonStop consoles to ensure Fault tolerant System is at optimum readiness;
• Respond to system failures and takes action to restore system(s) availability
• Create and troubleshoot incident tickets via NFCU Incident and Change Management tracking tool
• Coordinate and prepares maintenance logs, and outage reports to reflect system, network, circuit, terminal component, and sub-system failures; actions taken, and whether problem was resolved
• Maintain and monitor the operations of hardware system, including coordinating and scheduling testing and routine maintenance
• Enters commands into terminal console, activates controls on systems and peripheral equipment to integrate and operate equipment
• Monitor online database(s) and verifies availability and disposition of online files during processing to ensure availability
• Perform routine tests of assigned systems and reports test results as well as batch processing
• Sort and distribute printed reports to respective business/functional areas
• Perform preventative maintenance to online equipment

Confidential, MD

Computer Operator I

Responsibilities:

• Powered the computer system up or down by following operating procedures and entering commands on the control console,
• Read production schedules, job request forms and job documentation to determine what jobs to run, what procedures to follow and what input data to obtain;
• Adjusted the production schedule and manipulates job streams to make the most efficient use of the computer and peripheral equipment and allow for the processing of special and emergency jobs;
• Resolve batch processing issues via CA-7; responds to failed jobs, restart failed jobs provide by on-call group and create special jobs for special processing via CA-7 job scheduling. mmands on the control console to open and close files as required to process specific jobs and to activate batch, backup and test jobs;
• Loaded paper and forms in printers, activates printers in response to computer messages and removes printouts from printers;
• Hung and loaded tapes and activates tape drives and disk drives in response to computer messages;
• Monitored the processing of jobs by observing the control console and correcting processing errors according to operating policies, procedures and job documentation;
• Verified that complete and correct output has been produced for each job and maintains control counts of numbered forms, checks and other negotiable documents;
• Entered commands on the control console to bring up and take down on-line systems;
• Observed the control console and responds to on-line system messages to keep the system up;
• Responded to calls from on-line system users regarding system problems and follows procedures in systems and device manuals to restore system access;
• Monitored on-line systems by entering simulated data, determining if valid responses are received and maintaining a record of response times;
• Notified programmers, technical support staff and users of program and system problems;
• Maintained records of computer and system downtime;
• Cleaned, adjusted and made minor repairs to computer equipment;
• Placed service calls to vendors to explain the nature of equipment and line malfunctions;
• Performed production control duties such as scheduling, input and output control and tape library management.

Confidential, Virginia

Computer Operator Supervisor

Responsibilities:

• Supervised over 52 employees and coordinated activities of workers operating computers and peripheral equipment.
• Consulted with supervisor about problems, such as equipment performance, output quality, and maintenance schedule.
• Performed other duties as described under Supervisor.
• Assigned staff and scheduled work to facilitate production.
• Supported and actively participated in Confidential and industry meetings
• Coordinated flow of work between shifts to ensure continuity.
• Provided training for staff members and oncoming recruits
• Published procedures for ATPCO staff to help understand basic concepts of the product development lifecycle, including design and database concepts.
• Initiated IPL for mainframe daily/weekly outages
• Ensured company Service Level Agreements (SLA) are met
• Provided problem determination and resolutions for all production jobs, failures and job execution delays
• Read monitor and enters commands to help computer operators identify and correct errors.
• Participated in the translation of user requirements into the business requirements, functional specifications, data application and other artifacts produced by project management teams
• Notified programming and maintenance personnel if unable to locate and correct cause of processing error or failure.
• Motivated other peers to reach personal and company’s goals and achievements
• Provided Level 1 support for User Help desk and Network related issues
• Monitored facility equipment and solved any problems that were encountered - including Liebert HVAC and Building generators
• Reset in-house user(s) passwords
• Attended offsite Disaster Recovery Testing
• Executed daily pricing for various Airline Carriers
• Attended various development management meetings with other IT departments
• Evaluated personnel mid year performances