SUMMARY:

Information Systems Support Technician seeking a position where I can combine my technical skills and problem solving abilities in an IT/IS Administration role.

TECHNICAL SKILLS:

• Windows (NT/2000/XP/2003
• 2008 Server/Vista
• 7
• 8)
• Mac OS X
• Linux
• Solaris
• BSD
• Active Directory
• Network Administration (LAN/WAN)
• Antivirus/Security Suites (McAfee
• Forefront
• NOD32
• Symantec Endpoint)
• MS Office (Visio
• Project
• OneNote)
• SQL
• Oracle
• VPN
• DNS
• DHCP
• Web Services (IIS
• Apache
• Sendmail
• Exchange)
• Citrix (Xen)
• VMWare
• Lotus Notes
• Microsoft SCCM
• ZENworks iOS
• Android
• Blackberry
• Javascript
• HTML5
• CSS
• XML
• HP Service Center
• Remedy

PROFESSIONAL EXPERIENCE:

Confidential, Warwick, RI

OnQ Server/Workstation Refresh Technician

Responsibilities:

• Installation and testing of Windows Server 2008 R2, and joining server to AD
• Removed Windows XP devices from domain then joined new Windows 7 devices to domain
• Erasure of data on old de - installed equipment
• Installation and configuration of Citrix ICA Client, MS Office/Outlook, and OnQ Workstation application
• Mapping of network drives
• Installation and testing Cisco Catalyst switch
• Perform backup and restoration of SQL Server 2008 R2
• Performed printer configurations and set up printers in OnQ Property Management when necessary
• Configure and install UPS, Digi Edgeport and 56K baud modem.

Confidential, Mashantucket, CT

Kiosk Technician

Responsibilities:

• Assist in loading and unloading of kiosks for transportation to various locations within casino.
• Configure kiosks on-site
• Installation and testing of application software running on kiosk hardware
• Installation and testing of peripheral driver software.
• Configure and install cellular modem.
• Cycle testing of kiosk hardware.
• Coordinate repair of any problems found
• Report quality problems and other technical problems through proper escalation channels.
• Complete documentation as required by the position function or as requested
• Perform other duties directed by Supervisor.

Confidential, Mashantucket, CT

Service Desk Analyst

Responsibilities:

• Provide Tier 2 phone support to IT users and gaming floor for basic software and Hardware of end-user computing and desktop based LAN systems.
• Troubleshoot problems to resolution or escalate to Tier 3 support when necessary
• Provide VPN access to vendors through hard tokens.
• Reset or configure network access accounts for vendors within Active Directory.
• Coordinate with peers, managers and director level executives.
• Configure and install software for end-user’s desktops and laptops.
• Involved in the installation and rollout of new software packages, upgrades, and new desktop hardware.

Confidential, Hartford, CT

ETS Deskside & Help Desk Engineer

Responsibilities:

• Upgrading PCs utilizing virtual image software for thin client environment
• Troubleshoot Software and Hardware desktop issues
• Customer service via Phone/Exchange (internal clients)
• Followed scripted process for handling equipment with sensitive/hospital environment information
• Active Directory administration
• AppSense user environment management within a Citrix XenDesktop environment to deliver a personalized desktop.

Confidential, New London, CT

Deskside Service Technician

Responsibilities:

• Maintaining an inventory of installed software, managing software licensing, and creating policies and procedures for upgrades
• Install, configure, test, maintain, monitor, and troubleshoot end user workstation hardware, software, networked peripheral devices, cabling, and networking hardware and software products.
• Recommend, schedule, and perform equipment improvements, upgrades, and repairs.
• Working with hardware and software vendors to verify timely product delivery and ensuring that new equipment is installed and ready to operate on schedule
• Analyzing and making recommendations for hardware and software standardization
• Creating user accounts and managing access control based on company policies

Confidential, East Greenwich, RI

Deskside Support Analyst

Responsibilities:

• Install, maintain and repair company and multi- vendor systems which include hardware, software and networking products as well as operating systems.
• Optimize HW/SW/Networking product and configurations at customer sites.
• Ensures customer satisfaction by advising customers on preventative maintenance and configurations which may impact product performance.
• Takes responsibility for potential or desired follow-up services (Sales/Systems Engineering) or problem escalation.
• Supports and observes Windows 2000/XP/Vista installations, SecurID Token related administration, and ACE Administrator Service Desk

Confidential, Narragansett, RI

Inventory Deployment Specialist

• Assist in deploying and migrating Windows PC, support in selection of required software and hardware needs, analyze effectiveness and efficiency of IT system, and ensure quality of IT system.
• Configure user and group policies
• Migrate Lotus Notes user IDs to new IT systems
• Create a Service Location Policy that points to the location of the ZENworks inventory database and a Service Location Policy that pointed to the location of a ZENworks application database to meet the user’s Workstation Inventory deployment requirements.
• Perform the quality assurance and testing process and advise user about their new IT system

Confidential, Norwich, CT

Electronic Data Discovery Technician

Responsibilities:

• Processed and loaded litigation data directly to a SQL repository using proprietary software
• Comprehensively reviewed and documented management features with the option to review in native and image file formats.
• Supported personnel, network experts, and project managers to assist with search and retrieval requests and other support issues.

Confidential, Moosup, CT

Desktop/Server Support

Responsibilities:

• Provided networking and system administration in a mixed platform environment including DOS, Windows NT 4.0, Windows 2000, and UNIX
• Built configured and maintained IBM and Compaq server systems and racks.
• Assisted with VMware administration and server migration.