Help Desk Technician Resume Manassas, VA - Hire IT People

SUMMARY:

My objective is to use my customer service skills and knowledge to secure a System Admin, Networking, and desktop support position, while continuing to further the progression of my career.
IT network design, implementation, optimization and upgrade.
TCP/IP Network Troubleshooting
Troubleshooting and diagnostics of hardware/software network failures

TECHNICAL SKILLS:

Operating Systems: Windows 7, Windows Vista, Windows XP, Windows 8, Windows Server 2003/2008.

Network Administration: Install network component, integrate new technology, and management work security.

Applications: SAP, HTML, SharePoint

Microsoft Office: Outlook, PowerPoint, Word, Excel

PROFESSIONAL EXPERIENCE:

Confidential, Manassas, VA

Help Desk Technician

Responsibilities:

Decommissioning and processing of legacy hardware out of the data center facilities
Moving/lifting packages
Relocating and moving of large enterprise equipment
Creating/attaching labels and barcodes
Hard drive installation and removal, and destruction
Basic Networking removal/installation and clearing of configurations.
Updating progress through a web ticketing system
Reporting of processes and regular status updates
Documenting procedures
Escalating to senior technicians and management as needed/required
Familiarity with basic PC components/hardware:

Confidential, Richmond, VA

Help Desk Technician

Responsibilities:

Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware
Deployed Symantec anti - virus software on all church laptops and desktops
Run diagnostic programs to resolve problems
Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems
Managed Wireless network and SSID

Confidential, Richmond, VA

Line Worker

Responsibilities:

Review work orders and blueprints to ensure work is performed according to specifications.
Complete production reports to communicate team production level to management.
Perform quality checks on products and parts.
Works as a member of the assembly group team through different stages of the production process.
Performs inspection for ensuring correct assembly of a product.
Pulls damaged or ineffective products off the line.
Mark parts for identification.
Maintain a suitable work environment for the entire assembly