IT Specialist Reservist Resume Washington, D.C. - Hire IT People

SUMMARY:

Excellent customer service and communication skills
Thorough knowledge of Confidential Software
Ability to manage multiple tasks simultaneously
Strong problem solving skills
Positive attitude and approach

TECHNICAL SKILLS:

Hardware: Gateway, HP, and Dell laptops, desktops, and basically all types of peripherals, including Printers

Software: Netscape Navigator and Communicator, Internet Explorer, Windows XP / 7, Windows 2000, Confidential Word, Confidential PowerPoint, Confidential Excel, Office 365, Active Directory, Mac OS, Windows.

Programming: Linux RHEL, Oracle Linux, Oracle Virtual Box, Oracle 11g database, SQL*Plus, SQL Language

PROFESSIONAL EXPERIENCE:

Confidential, Washington, D.C.

IT Specialist Reservist

Responsibilities:

Providing expert guidance on IT staff for subordinate staff through discussion about systems architectures, requirements, and applications prototypes.
Leading or directing the development of software systems that addresses changes in mission, goals, new legislation, and technological advances.
Developing standard configurations and implementation procedures for hardware, executive software including upgrade releases, patches and standard enterprise software. Ensuring FEMA policies and standards are followed during development, implementation and maintenance of Information Technology applications software programs.
Providing analysis and recommendations in unprecedented areas reflecting new and extremely complex concepts and programs in support of FEMA level initiatives to streamline global applications software training and operations.
Working closely with Quality Assurance staff to develop comprehensive test and defect tracking processes aimed at minimizing programming errors in nationally released applications. Ensuring that new IT programs are delivered to the supporting element of the Headquarters tested, fully documented, and ready for deployment.

Confidential, MD

Student (DBA) Bowie,

Responsibilities:

Installation and configuration of the Oracle Database software both on Windows and Unix/Linux Platforms
Creating user accounts on Oracle Databases
Remote connection to database using ssh via putty
Creating various schema objects such as tables, indexes and views using SQL Language
Constructing DDL and DML Statements in Oracle SQL
Basic Linux OS navigation commands.

Confidential, MD

Installation Technician

Responsibilities:

Serves existing accounts by analyzing work orders; planning daily travel schedule; investigating complaints; conducting tests; resolving problems.
Establishes service by studying system requirements; ordering and gathering components and parts; completing installation; performing acceptance tests.
Maintains rapport with customers by examining complaints; identifying solutions; suggesting improved methods and techniques; recommending system improvements.
Keeps personal equipment operating by following operating instructions; troubleshooting breakdowns; maintaining supplies; performing preventive maintenance; calling for repairs.
Documents service and installation actions by completing forms, reports, logs, and records.
Maintains customer confidence by keeping service information confidential.
Updates job knowledge by participating in educational opportunities; reading professional publications.
Accomplishes operations and organization mission by completing related results as needed.

Confidential, Washington, DC

Student Intern

Responsibilities:

Identified and analyzed hardware, software and network - related problems.
Performed troubleshooting procedures and resolved problems via remote access tools
Installing hardware and software systems
Maintaining or repairing equipment
Troubleshooting a variety of computer issues
Setting up computer security measures
Configuring computer networks
Offering technical support on-site or via phone or email

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It Specialist Reservist Resume

Washington D, C

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