SUMMARY:

• Network engineer with a hands - on approach and technological mindset for designing and implementing IT network architecture, including configuration, optimization and supporting network management systems.
• Demonstrated success in installing, configuring and troubleshooting complex LANs and WANs.
• Offering excellence in providing network solutions along with hands-on experience of supporting advanced networking technologies.
• Provide technical support tools LAN/WAN Routing Protocols, Firewall, Cables, DNS, TCP/IP, FTP, SMTP, OSPF, EIGRP, Frame Relay, PPP, DHCP, VPN, IPsec, NAT VLANs, VTP, Spanning Tree, IPv4 and IPv6, Cisco switches, Cisco, 2800, 3800, 4000, 7200 and 7600 series routers. Cisco Catalyst 2900, 4000, 6500, series switches.

TECHNICAL SKILLS:

Software: Microsoft Office Suite 2010 (Access, Excel, PowerPoint, Word); Microsoft Windows OperatingSystems Windows 7 and 8; installing drivers; and basic understanding of database and SQL.Hardware Cisco IT Essentials (PC software and hardware); HP desktops & laptops; Dell desktops & laptops;Lenovo ThinkPad laptops; HP printers; general computer builds and repairs; hardware installations and swaps.Networking Networking experience (running cables, troubleshooting connections, activating ports, basic router configuration, switches, Wi-Fi router), switch configuration. Support Service Desk escalation and documentation on BMC Remedy 8.1/9 ticketing system, customer service support (email, phone, and in person). Remote desktop connection, Active Directory, Mainframe, RSAAuthentication Manager 6.1.2, Lotus Notes, Outlook 2010, Cisco Jabber, Service Now, Novell Zenworks

WORK EXPERIENCE:

Confidential, Maryland

Network Specialist Technician

Responsibilities:

• Design, setup and configure complex switching environments; assist in the design of multi-server environments including IP address schemes, DNS.
• Work closely with global colleagues to meet team goals and improve processes, practices and communications.
• Settings of the networking devices (Cisco Router, switches) co-coordinating with the system/Network administrator during implementation.
• Work on configuring, troubleshooting, and maintaining operations of network systems included physically connecting computers, routers and switches setting up switches and routers.
• Maintains technical expertise in some areas of network and computer hardware and software interconnection and interfacing, such as routers, switchers, firewalls, hubs, bridges, gateways, etc.
• Documentation and tracking of every activity on daily bases.
• Evaluate communication hardware and software, troubleshoot local and wide-area networks (LAN/WAN) and other network related problems; provide technical expertise for performance and configuration of networks, including routing protocols EIGRP, OSPF, BGP, VLANs, NAT, VPN, IPSEC.

Network Technician

Responsibilities:

• Evaluated complex computer systems to assess vulnerability and risk.
• Configured and troubleshoot protocols like RIPv2, EIGRP, OSPF, and BGP.
• Worked with outside vendors and teams to develop voice and data wiring infrastructure.
• Configured Cisco routers and Cisco Catalyst Switches.
• Daily monitoring of Cisco Routers and Switches.
• Maintained all network documentation for hardware configuration and licensing.
• Implemented security procedures to monitor network usage and security.
• Resolved network related issues.
• Created documents to keep accurate inventory and end user training.
• Strong understanding of monitoring tools like network packet captures tools, and Wire - shark.
• Executing daily administrative tasks as well as solving network issues.
• Troubleshooting of complex LAN/WAN infrastructure, including routing protocols EIGRP, OSPF & BGP.

Service Desk Analyst

Responsibilities:

• Reduces daily abandonment rate by troubleshooting 30-50 calls using configuration manger to remote into user workstations.
• Participates in weekly meetings by asking questions and taking notes about current issues and deployments of applications and software.
• Implements Domino Administrator to recover passwords and clear the password digests for management team.
• Provides feedback for Service Training improvement resulting in better training procedures.
• Provides network support including router configuration and firewall configuration.
• Assists with the creation of knowledge base articles in Remedy.
• Preserved computer hardware by imaging hard drives by network and DVD-RW.
• Performed software installations of various applications such as Adobe, RSA, and Cisco. Assisted with the creation of knowledge management by creating knowledge based articles.

Confidential

IT Systems Support Specialist Tier I

Responsibilities:

• Manage desktop support workflow, including problem analysis, communications with customers or client management, ticket documentation, ticket escalation when required and ticket closure for all NOAA employees
• Worked on desktop projects and communicate project status to client and management during project meetings
• Perform troubleshooting to isolate and diagnose common technical problems and if need be escalate to Tier 2 or 3 for resolution, and properly documenting ticket as needed
• Setup and Reset of Common Access Card Pin (CAC) also assigning that CAC Pin to Government Issued Device
• Setup Move, Add, & Changes for contract employees both remote and local employees
• Respond to the needs and questions of users concerning their access of resources on the network such as: New, Renewal, & Functional Account setups
• Assisted Office Information Technology Coordinator (OITC) with Personal Contract Extensions
• Followed help desk SLA's while advising end users of resolution to their inquiry and/or documentation that was submitted to the helpdesk