Marketing Development Representatives Resume Manassas, VA - Hire IT People

SUMMARY:

Bilingual, hands - on and result-driven IT professional with A+ certification and 12+ years of experience.
Dependable track record of providing superior testing; demonstrate full knowledge of hardware builds, upgrades and troubleshooting.
At ease with utilizing CMS and data management to effectively communicate across diverse cross-functional teams/ departments (both technical and non-technical).

TECHNICAL SKILLS:

Systems: Unix-based System (Solaris, HP-UX, Linux, BSD), Windows 9x/NT/2000/XP/Vista, Mac OS, VM/370, OS2 Warp

Networking: TCP/IP, LANs, WANs, VPNs, Routers, Firewall, Ethernet

Languages: UNIX, A+, HTML, Java

Software/ Tools: MS Office Suite (Words, Excel, Outlook, Access, PowerPoint), AVAYA, Wind Stream, E-Tel and Confidential mobility

PROFESSIONAL EXPERIENCE:

Confidential, Manassas, VA

Marketing Development Representatives

Responsibilities:

Promote Confidential ’s Business Fiber Optic project network upgrade to property developers, building owners, and property managers via cold calling and email marketing campaign to obtain Right of Entry or Access Agreements.
Perform daily property research of ownership and POC, by using Co-Star, Workbench, Century Link and Google.
Maintain call records, workflow and dashboard in Excel spreadsheet, listed by states of each property.
Follow up with customer about their appointment setup to their property installations.
Process data entry for each business property into accurate database.
Develop and implement best marketing practices that contribute to improved performance and overall success.
Provides technical support to clients via email, phone, or other methods

Confidential, McLean, VA

IT Telecommunications Administrator / IT Service Helpdesk

Responsibilities:

Preformed and test AVAYA phone call and feature testing.
Maintain the Call Accounting software and provide the Telecom Admin Audit phone reports.
Responsible for calling vendors customers support for activation, deactivation and asset tracking of company mobileCommunication. Devices including, but not limited to, Cell phones, USB Air cards and PDA's.
Trained switchboard operators, via answers and routed incoming calls and transferred.
Tracked and approved time entry for IT department.
Monitored and managed Engine Service alerts and notifications; respond accordingly through service tickets system andCorrespond with requested SLA. Managed Telephony and IP network related data to help meet customer needs.
Performed Telecom daily and monthly AVAYA - PBX backup, DR procedures in CMS and IntuityAudix MsDos.
Provided Telecom administration services and support multiple departments including PBX Switch.
Developed Disaster Recovery procedures and meeting with vendors and customers for better solutions.
Performed routine programming and telephone changes, including installation and relocation, along with punched wires.
Managed and provided Meet-Me-Conference calls in a professional manner when required.

Confidential, Sterling VA

Telemarketer

Responsibilities:

Called lists of 50-100 per day to customer and vendors regarding possible upgrade, printers and copiers for their company.
Answered customer incoming calls about our products and services we provided.
Processed customer's office copiers and printer orders into database for sales department.
Reported weekly sales to supervisor.

Confidential, Herndon VA

Customer Service Representative

Responsibilities:

Answered and troubleshot customer calls about domain names, registrar or on any issues globally.
Followed up call back customer about their issues and any concern was resolved in timely manner.
Responsible for customer payments for their domain name via credit card.
Entered all customer requests in Siebel service tickets system database and MSDOS.
Replied to customer’s request via email on command of data entry level.
Communicated with customers as required kept them informed of incident progress and changes made to their account
Analyzed and resolved product/ service problems by clarifying the customer's complaint also determined the cause of theProblem and explained the best solution to solve the problem along with expediting correction or adjustment.

Confidential, Sterling VA

Customer Service

Responsibilities: