Computer Support Specialist Resume Vienna, VA - Hire IT People

SUMMARY:

Responsive, reliable and customer oriented.
Dependable problem solver with exceptional hardware/software skills.
Ability to translate complicated applications into laymen’s terms. ITIL certified.
Secured full background clearance level for Confidential.
Highly motivated, fast learner seeking new challenges and knowledge.

TECHNICAL SKILLS:

WORK EXPERIENCE:

Confidential, Vienna, VA

Computer Support Specialist

Responsibilities:

Create new user accounts using Active Directory.
Responsible for providing all new hires with an overview of Confidential IT policies and procedures.
Document, track, and monitor all problems to ensure a timely resolution
Identify, research, and resolve technical problems with desktops, laptops, printers, mobile devices.
Manage corporate antivirus, workstation backups, and system updates.
Support, monitor, test, and troubleshoot hardware and software problems.
Assist our Cisco VPN remote users via DameWare or Remote Desktop.
Perform other duties or special projects as requested related to area of responsibility

Confidential, Washington, DC

Client Support Specialist Helpdesk Engineer

Responsibilities:

Record, track, and document the help desk request problem - solving process, including all successful and unsuccessful decisions made, and actions taken, through to final resolution.
Perform hands-on fixes during on-site visits at the desktop level, including installing and upgrading software.
Establish and maintain effective client working relationships with their staff at all levels of their organization.
Create and manage Office 365 users and shared groups.
Assist remote users via Terminal Server or Remote Desktop.
Create and assign users and computers to proper groups in Active Directory.

Confidential, Alexandria, VA

Computer Support Specialist I

Responsibilities:

Executed all Service Desk phone calls in a timely manner.
Monitored the Service Desk queue and assign tickets to Help Desk Technician and managed progress.
Set up equipment for employee use, performing or ensuring proper installation of cable, operating systems, and appropriate software.
Installed and performed minor repairs to hardware, software, and peripheral equipment.
Assist business continuity and disaster recovery plans, and maintain current knowledge of plan executables.
Responded to emergency network outages in accordance with business continuity and disaster recovery plans.

Confidential, Arlington, VA

Help Desk Technician

Responsibilities:

Led team of four to support in-house users, four remote office locations and remote users.
Provided technical troubleshooting, orientation to new users and regular software updates to 250 users in operations center and remote locations.
Provided bi-annual training to new employees on all hardware, software and security systems.
Maintained regular updates to company-wide systems including anti-virus, general updates and security systems required by Office of the Comptroller of the Currency to meet Patriot Act regulations.
Managed regular notifications of IT developments and service interruptions.
Responded to all user requests and made necessary assignments to IT technicians to ensure timely and efficient resolution of problems.

Confidential, Springfield, VA

Email Support Technician

Responsibilities:

Provided 24/7 e-mail support to all Border Patrol Agents for the Confidential ( Confidential ).
Activated Blackberry devices through Confidential e-mail accounts for all new agents and supported new user set up and training.
Managed the flow and overflow of e-mail traffic on various platforms, including Microsoft Exchange to CC mail - average of over 1000+ emails daily.
Collaborated with onsite IT technicians to efficiently resolve problems at remote locations