Customer Support Engineer III Resume

SUMMARY:

To achieve high level professional development in the IT area by sharing my knowledge with the team I work with.

TECHNICAL SKILLS:

PROFESSIONAL EXPERIENCE:

Confidential

Customer Support Engineer III

Responsibilities:

Customer support to Catalyst Switch 3850, 4 500 and 65 00 series including High CPU, VLAN management and Multi - Layer switching
Support to protocols such as STP, VTP and LACP and features such as QoS and Inter-VLAN routing.
Mentoring of Junior CSE’s
Submitting bugs in collaboration with senior engineers, including all required related information.

Confidential

System Administration Sr. Advisor

Responsibilities:

Management and configuration of server infrastructure, including services.
Management and configuration of Cisco ASA Firewall infrastructure including analysis, addition and removal of Access List Rules, troubleshooting with traffic flow tools such as Packet Tracer and SmokePing as well as support to VPN IPsec tunnels for several healthcare customers.

Confidential

Network Engineer

Responsibilities:

Configuration of rules on Cisco ASA (5500 series, Software version 7 & 8) and Checkpoint (Provider 1 R71) firewalls based on requirements to provide or to close access to network traffic through Confidential .
Event and alarm support derived from reports to network (routing & switching) infrastructure and firewall support team.
Use of troubleshooting tools such as Symantec SSIM, CISCO ASA packet tracer commands and captures as well as the use of Checkpoint SmartView Tracker.