Service Desk Technician Resume VA - Hire IT People

SUMMARY:

Principles of Management & Organizational Behavior, Accounting 1&2, Economics, Human Resource Management, Finance, Business Law, Business Statistics, Project Management, Marketing, Crisis Management, Change Management, Cross - Cultural Management, Leadership, Intro to C++

TECHNICAL SKILLS:

PROFESSIONAL EXPERIENCE:

Confidential, VA

Service Desk Technician

Responsibilities:

Develop a working knowledge of Active Directory
Identifying known issues and applying the appropriate resolutions to each individual situation
Providing desk side and remote support of systems to one or more user systems (Desktops, laptops, printers, peripherals, and handhelds)
Provide basic support of systems including, break-fixes, installation, and education of supported software and hardware connected to Marine Corps Network
Creating, updating, and transferring Remedy tickets (BMC Remedy Incident Management) and e-mail for all customer inquiries
Documenting and communicating each step taken in troubleshooting processes
Escalating unresolved issues to the appropriate departments to expedite finding of a resolution
Reviewing all open tickets on a regulated basis and following up with each
Maintaining and improving knowledge of OCIO Service Desk and government procedures and tools

Confidential, Virginia

Administrative Support Specialist

Responsibilities:

Ensure status’ for the day are entered into the SharePoint site and that MOL is published
Compile audits for the SIAT SharePoint Morning Report
Review all authorizations and vouchers in Defense Travel Systems (DTS) and assist with any issues
Pick up and distribute mail
Create a physical and digital copy of the Deputy Commander’s SMART Book
Review, edit, format, track, route, and finalize documents.
Schedule meetings and conference rooms
Submit visit requests through JPAS
Submit Aircraft and Personnel Automated Clearance Systems (APACS) messages for approval for OCONUS travel and compile required documents for OCONUS deployment for Ops Cell signature and approval
Maintain War Room activity logs
Collect and compile SITREPs weekly using Adobe Pro
Take meeting minutes

Confidential, Virginia

Technical Recruiter

Responsibilities:

Confidential, VA

Sales Associate

Responsibilities:

Confidential, Virginia

Office Assistant

Responsibilities:

Lead others in office priorities and deadlines
Compiled and organized applications for admitted, transfer, and future students.
Organized and prioritize tasks in order to complete tasks most efficiently
Assisted with office organization and management.
Handled multiple time sensitive document

Confidential, Virginia

Sales Associate

Responsibilities: