IT Support Intern Resume

SUMMARY:

Highly skilled in installing, repairing, maintenance and troubleshooting computer hardware and peripherals.
Works well independently, or in a group setting providing all facets of computer support.
Working knowledge of networking devices and printers.
Knowledge and understanding of numerous software packages and operating systems.
Proven ability to manage multiple troubleshooting tasks simultaneously while maintaining the quality of results.
Excellent analytical and problem solving skills.

TECHNICAL SKILLS:

Security Management - Active Directory - Windows Server 2008/2012 - Microsoft Exchange - Ports, Protocols and TCP/IP
SharePoint 2010 - Windows XP/Vista/7 MS Office 2007/2010 - IE7/8/9/10/11 - Google Chrome - Firefox - Bomgar –Remedy-
Win7 Migration - Networking- Project Management – Vendor Management – Office 365 - SCCM
Spiceworks – Cabling – Switches – VoIP – Remote Support – Virtual Machine

PROFESSIONAL EXPERIENCE

Confidential

IT Support Intern

Responsibilities:

Configured mobile devices (iPhones, Androids, Microsoft Surface Pros)
Configure Laptops & Desktops
Reimaged Laptops, Desktops, Mobile devices, & Microsoft Surface Pros
Assisted in migration of 1000 end users
Rectifying on and off site technical support issues
Troubleshoot hard wired, wireless, and remote network connectivity for end users
Install enterprise approved software, modifies and repair hardware
Uninstall unapproved software for risk mitigation
Creates service tickets and updates work log for various incidents via Remedy Force
Responds to and ensure that remedy tickets are resolved and completed to end user satisfaction in timely manner
Map drives to servers
Administer user rights and assets on domain using Active Directory
Insure end user connectivity via Citrix
Perform data transfers for end user
Image/Reimage computers
Efficiently resolves customer\end-user concerns and complaints with high level of effective customer service skills
Configure DHS employee workstations
Create ghost images for computers
Update DHS staff equipment and devices to inventory website
Committed to excellent customer service skills

Confidential

Tier 1 Support

Responsibilities:

Install software, modify and repair hardware and resolve technical issues
Provide base level IT support to 700 non-technical personnel
Display courtesy and strong interpersonal skills with all customer interactions
Develop quick reference guides to assist end-users with challenging software application features
Manage Windows 8 and Windows 7 workstations
Ensure that Remedy/Spiceworks tickets are resolved and completed to the client’s satisfaction
Active Directory – Account creation, Password resets, Group policies
Develop client SharePoint Foundation 2010 sites and provide support as needed
Apply solution by restoring broken or intermittent connections, adjusting software configuration install patches, and reboot system
PC refresh and migration XP to Windows 7 and 8
Process incidents/requests in a high pressure, time sensitive environment via phone, email, instant messaging, fax and desk side
Provide initial trouble shooting of problems including root cause analysis for desktop, laptop and printers (local/network)
Perform administrative tasks including account creation, password resets and granting access to drives, folders and files in accordance to security guidelines
Create and manage Network accounts to include granting access to secured file shares
Manage bench IT inventory
Provide configuration and SharePoint administration support
Coordinate and support VTC/Audio conferences
Provide level 2 end-user technical support for Windows 7, Microsoft Office, Network connection
Update ticketing system to reflect work in progress or completed

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